Igor Kurzin

Hi @Don Klepper-Smith, sorry to hear about this issue. We will investigate and fix this asap.

@matrix.co, на пятницу вечер по расписанию полная проверка? Файл сам уменьшается после окончания полной проверки? Рассмотрите вариант перенести полную проверку на другое время (суббота-воскресенье).

Hi @Thilak, Try this: 1. Disable Self-Defense via Settings -> General 2. Exit Kaspersky product 3. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete all the contents (files and folders) 4. Run Kaspersky product 5. Enable Self-Defense 6. Check the issue.

Спасибо, передали!

hi @Stephen West, if the issue persists after reinstallation as per the instruction from Danila above, please contact support team and let me know the incident number.

Hi @Codename K, on a Windows 10 machine I just installed VirtualBox 6.1.38, then ran update to 7.0 via Kaspersky Software Updater and opened Virtual Box 7.0. No issues. Updated smoothly and is running even better then before. No unexpected system restarts after update. It seems you have specific local environment issue.

Hi @scafroglia93, installed and ran this application, no reproduction of the detect. Please contact technical support via support.kaspersky.com/b2c/ and let me know the incident number.

Hi @Markm, It is not connected. No doubts here. Please get in touch with technical support https://support.kaspersky.com/b2c#contacts to check your system configuration for possible 'holes' in security. Such as, for example, 'strange' DNS address, enabled proxy, weak wi-fi password, default password to access wi-fi router, enabled RDP access, etc.. if someone is still trying to sign in to your hotmail address, enable 2fa authentification (if it is available) to leave no chances to the bad guys.

Tuesday, 11th October 2022 - Adguard support advised: We have removed https://me-en.kaspersky.com/ from the blacklist.

Hi @LegitMidget, Please submit a case to technical support as per instruction from Flood and include the following data: 1. Enable traces in Kaspersky 2. Restart PC 3. Wait till the svchost.exe detect notification appears 4. Stop traces 5. Copy the System Watcher logs: - Enable the Show hidden folders function. See this article for instructions: https://support.kaspersky.com/3580 - Press Win+R on the keyboard, copy and paste the following: C:\ProgramData\Kaspersky Lab\AVP21.7 - Press Enter. - Copy the SysWHist folder to the Desktop. - Add it to an archive. See this article for instructions: https://support.kaspersky.com/6239 6. Upload the traces and SysWHist folder to some cloud and add the share link to the incident request Please let me know the number of the incident to support as soon as it is submitted.

Downloaded, thanks.

thank you for the link, for some reason, I can not download, gives me error (even with VPN). Can you try some other cloud?

We will need trace logs, here is the instruction: https://support.kaspersky.com/15535#block1 please enable traces, restart PC, run Quick Scan to detect MEM:Trojan.Win32.SEPEH.gen, stop traces, put trace files into an archive and upload to some cloud. Share the download link with me.

Got it. While we are checking the installer package, please go to folder C:\WINDOWS\system32\Tasks\, create here a folder with any name (e.g. 'test') and move all the files and folders in C:\WINDOWS\system32\Tasks\ to this newly created folder ('test'). Restart PC, will the detect still occur? Press [Win] + [R] and enter “msconfig”. The window that opens contains a tab called “Startup”. It contains a list of all programs that are launched automatically. Is there anything looking suspicious? You can post a screenshot if not sure.

Thank you for the link, the detect you are getting now is MEM:Trojan.Win32.SEPEH.gen ?

Hi @Springwoods, a coworker of mine Okay ? he choose to disable KIS thinking the activator is genuine and install it Can you scan the downloaded activator with KIS, which malware is detected?

Hi @emaranhao, Is there any specific scenario for the issue reproduction or it occurs randomly? This looks like a known issue which is fixed in the next product version (MR7).

that's a pity, in this case, please log a case with technical support, we will investigate.

Hi @nexon, When the update stops at 25% - it means the provider uses traffic caching and part the update is downloaded from Kaspersky servers and part from the provider cache. To fix the issue, please use another connection to the Internet or update via VPN.

Hi @perrylomax, we are checking the url, please stand by.

Hi David, Malware analysts team has confirmed this is a false detection and it will be fixed. Sorry about all the trouble.

Hi @David Hader, please pm me the website URL.

Hi @yutakako, If the advice from Berny does not help, please submit a ticket to technical support via https://support.kaspersky.com/b2c/ and let me know the incident number.

Hi @Lobby, Please let us know the website where you got notifications from Kaspersky Security Cloud, I would like to test the situation you are describing with Kaspersky Standard.

Hi @Ronaldo, Please install the product back, will the issue persist? If yes, please log a ticket with technical support via https://support.kaspersky.com/b2c/ We will request additional information for further investigation.