Igor Kurzin

Добрый день, @podkopaew Обратитесь, пожалуйста, в поддержку https://support.kaspersky.com/b2b

@EriSMiller, You are most welcome! Strange indeed, as there is no reproduction on our test stand. Looks like a "cat walked over the keyboard" issue. The update should not have affected this setting.

Dear @Ada, Offline installation is possible (to obtain the installation package you need to get in touch with technical support via https://support.kaspersky.com/b2c/ but activation of the product requires Internet connection. https://support.kaspersky.com/KSOS/8.6/en-US/43545.htm

Hi @susu, Is there a label [!! SPAM] added in the emails subject? You can set a different custom label to trace spam detections by Kaspersky: Replace [!! SPAM] with anything else to your taste. Does the detection issue persist if you disable Kaspersky Anti-Spam component? If yes, it is Xfinity then. If not: Try adding the senders to the allowed sender list, will it help?

Добрый день, Создайте, пожалуйста, запрос в поддержку https://support.kaspersky.ru/b2c/#contacts Сообщите, пожалуйста, номер запроса. Нам потребуется дополнительная информация для анализа.

Hi @EriSMiller, It seems the option below is enabled in the settings (it is disabled by default): It is located in Settings -> Interface -> Notification settings -> under 'Informational'. These events 'The operation with application resources is blocked by Self-Defense' are absolutely normal, some programs upon start are checking the system memory occupied by Kaspersky product. It is easier to catch the idea via this analogy: someone wants to go through the door, the door is half open, half occupied by Kaspersky. Someone knocks on the part of the door occupied with Kaspersky, gets a 'no, you cannot go here' from Kaspersky and goes via the other open half of the door. So the process starts without issues, Kaspersky gives a notification. To escape these notifications simply disable 'The operation with application resources is blocked by Self-Defense'.

Buenos @RiCastellanos, Las direcciones se renuevan agregando nuevas direcciones y eliminando las antiguas. No sucede a menudo. No hay un horario definido.

Hi @QuantumDot, You are most welcome! There is a known issue, which is fixed in the next product version (MR5). You can repeat the same steps if the problem occurs again.

@badcat, создайте, пожалуйста, запрос в поддержку https://support.kaspersky.com/b2c и напишите номер инцидента.

Добрый день, @Ksychev, Создайте, пожалуйста, запрос в техническую поддержку https://support.kaspersky.com/b2c#contacts Опишите проблему и сразу соберите и приложите этот отчет в свой запрос: https://support.kaspersky.ru/common/diagnostics/3632

Hola @Renova, Si, puedes usar https://ksos.kaspersky.com/#/welcome

Hi @jony327, Can you describe a scenario when you would need to configure such a rule?

Hi @dongman, Try this workaround, will it help? Disable Self-Defense via Settings -> General Exit Kaspersky product, on the Windows Taskbar or hidden icons, right-click the Kaspersky icon, select Exit. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\ and rename the folder Report to Report1 ||| IF 21.5 is installed the path will be C:\ProgramData\Kaspersky Lab\AVP21.5\ Start Kaspersky Internet Security. Enable Self-Defense.

Hi @HKC, When creating a Company Account you can upload the key file: https://companyaccount.kaspersky.com/account/login

Добрый день, @John_S Приоритет имеют правила, которые находятся в верху списка правил. Вы переместили запрещающее правило в верх?

Hi @HKC, Here is how you can use Updater utility to download updates, share them in your local network and then update other offline workstations: https://support.kaspersky.com/15691#block2

Hi QuantumDot, In addition to advice from Flood, try this: 1. Disable Self-Defense via Settings -> General 2. Exit Kaspersky product 3. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\ and rename the folder Report to Report1 4. Run Kaspersky product 5. Enable Self-Defense 6. Check the issue.

Добрый день, 1. Включены ли следующие опции? 2. Вполне возможно, что обнаруживаются неопасные остатки уже удаленных угроз или же имеет место быть ложное срабатывание. Вы можете проверить обнаруженные файлы с помощью сервиса Kaspersky Threat Intelligence Porta: https://support.kaspersky.ru/15328 и если объект будет признан безопасным нажать "Отправить для повторного анализа", файл будет отправлен для проверки вирусным аналитикам.

No, Sir. Let's start with the screenshot, as Flood requested. Did you try to reinstall Kaspersky Internet Security?

Добрый день, воспроизвели у себя, разбираемся.

Hi Karlston, In addition to what Flood has posted, if the issue persists: Some additional diagnostic data would be needed for further analysis. Looks like something goes wrong during the installation of patch 'i'. Can you kindly submit a ticket to technical support via https://support.kaspersky.com/b2c/

In this situation there is not much we can do, sorry about it. Sometimes third party programs detect remnants of malware which are not harmful, or give false detections. We would need to get the samples to analyze and give verdict. Kaspersky provides a very solid level of protection and has good support too, I recommend to continue using it.

Добрый день, Сделайте, пожалуйста, сделующее: 1. Отключить Самозащиту 2. Выгрузить продукт 3. В реестре изменить значения для параметра EnableDnD на 0: - нажать Win - напечатать regedit - нажать Ввод на клавиатуре - открыть отдел HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KasperskyLab\AVP21.3\settings\GamingModeSettings\ - два раза кликнуть на EnableDnD - установить значение 0 - сохранить изменения 4. Загрузить продукт 5. Включить Самозащиту 6. Выключить игровой режим через Настройки - Общие - снять галочку с "Использовать Игровой режим" Будет ли после этих изменений воспроизводиться проблема?

The Kaspersky Password Manager vault is encrypted and can only be decrypted with your master password. There is no other way to view the stored entries, there is no data leak possibility.

Hi, please let me know the incident number to technical support.