Igor Kurzin

Hi @Wim, before proceeding with reisntallation as per advice from Berny, try this: 1. Disable Self-Defense via Settings -> General 2. Exit Kaspersky product 3. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete all the contents (files and folders) 4. Run Kaspersky product 5. Enable Self-Defense 6. Check the issue.

@Invision Для решения проблемы c Акронисом и падением продукта, пожалуйста, выполните следующие действия: 1. Перейдите в настройки программы, выберите раздел Общие и уберите галочку с пункта Самозащита. 2. Выгрузите продукт. 3. Откройте путь C:\ProgramData\Kaspersky Lab\AVP21.3\Report и удалите все содержимое данной папки. 4. Запустите продукт. 5. Включите Самозащиту.

@Deemetry, подскажите, у Вас Kaspersky Internet Security? Скриншот ошибки не приложился... попробуйте вставить еще раз. Приостановка защиты помогает? Если да, то возобносите защиту и, отключая компоненты защиты последовательно, попробуйте определить какой компонент защиты вызывает проблему. Если приостановка не помогает, помогает ли выход из продукта?

Hi @Codename K, There was a similar problem researched in frames of issue 5649586. Please let us know the version of the Oracle VM VirtualBox that got updated and caused a system restart?

Usually in such situations it helps clearing cache and disabling unknown browser extensions or (a more serious step) a browser reset.

Да, все так. Действительно, идет соединение с сервером, где есть проблема с сертификатом. Продукт детектирует невалидный сертификат и сообщает об этом. В качестве обходного решения можно добавить домены в Доверенные адреса через Настройки сети. Например: node-8465.nodr.io node-3512.nodr.io

Hi @xma92, Is torrenting allowed in your region/country? Please note, Kaspersky VPN respects the laws of the country you live in. You can download and upload torrents with Kaspersky VPN while connected to a server in a country where torrenting is not forbidden by law.

Dear all, malware analysts informed that this is a false positive and it will be fixed. Sorry about the trouble.

There are vulnerabilities in some previous versions of Asus applications (Ai Suite, Armoury Crate), more information by the links: https://www.opencve.io/cve/CVE-2018-18535 https://www.opencve.io/cve/CVE-2018-18536 https://github.com/hfiref0x/AsIo3Unlock https://codeinsecurity.wordpress.com/2016/06/12/asus-uefi-update-driver-physical-memory-readwrite/ https://packetstormsecurity.com/files/150893/ASUS-Driver-Privilege-Escalation.html https://seclists.org/fulldisclosure/2018/Dec/34 Blocking these vulnerabilities by the Kaspersky product may cause malfunction(s) of Asus Ai Suite/ Armoury Crate. As a temporary solution the blocking rules will be disabled, a fix will be released on Monday 15.08.22 with bases. We will post an additional notification on Monday 15.08.22. To apply the fix, you will need to update databases and restart PC. We are researching another way to block the vulnerabilities without impacting Asus applications. The safety of Kaspersky users is still provided by the Kaspersky multi-layer protection. All types of threats, including viruses, worms, trojans, ransomware, rootkits and spyware are detected, isolated and deleted in real-time.

В некоторых предыдущих версиях программного обеспечения Asus (Ai Suite, Armoury Crate) присутствуют уязвимости, ссылки на описание: https://www.opencve.io/cve/CVE-2018-18535 https://www.opencve.io/cve/CVE-2018-18536 https://github.com/hfiref0x/AsIo3Unlock https://codeinsecurity.wordpress.com/2016/06/12/asus-uefi-update-driver-physical-memory-readwrite/ https://packetstormsecurity.com/files/150893/ASUS-Driver-Privilege-Escalation.html https://seclists.org/fulldisclosure/2018/Dec/34 При блокировке данных уязвимостей продуктом Kaspersky может возникнуть проблема с запуском Asus Ai Suite/ Armoury Crate. В качестве временного решения, будут отключены правила приводящие к блокировке. Исправление будет выпущено в понедельник 15.08.22. По факту выхода исправления будет дополнительное уведомление на форуме. Проводится исследование иного способа блокировки без нарушения работы программного обеспечения Asus. Безопасность пользователей по-прежнему обеспечивается многоуровневой защитой Kaspersky. Обнаруживаются, изолируются и удаляются все типы вредоносных программ, включая вирусы, черви, трояны, шифровальщики, руткиты и шпионское ПО. Защита от известных, неизвестных и новых угроз осуществляется в режиме реального времени.

Hi @nexon, can you update databases, enable traces, restart PC, reproduce the issue, upload the logs somewhere and PM me the link to download?

Hi @mhnproject, please uninstall Kaspersky product, restart PC, then download and install the latest version of Asus Ai Suite and Armory Crate via: https://www.asus.com/support/Download-Center/ Then install Kaspersky anew. Will the issue persist with the latest version of Asus Ai Suite? If yes, please collect a new set of traces and send to technical support via the indicent to support: Here is how to collect traces: https://support.kaspersky.com/15535 - enable traces - restart PC - reproduce the issue with AI Suite - stop traces - upload the logs to some cloud - log a case support as per the instruction from Flood above and include the link to the logs - send the link to download the logs to the incident for us to further analyze - let us know the incident number by posting it here

Добрый день @Tenzo, @Zak911, Скачайте, пожалуйста, последнюю версию Asus Ai Suite по ссылке https://www.asus.com/ru/support/Download-Center/ Будет ли воспроизводиться проблема с последней версией? Если да, то соберите, пожалуйста, трассировки по инструкции https://support.kaspersky.ru/15535#block1 1. Включить запись трассировок 2. Перезагрузить компьютер 3. Воспроизвести проблему 4. Остановить запись трассировок 5. Создать инцидент в поддержку (если еще не создали) и прислать нам полученные логи (загрузить в облако, например, Google Drive и прислать ссылку на скачивание ) Так же соберите, пожалуйста, отчет GSI: https://support.kaspersky.ru/common/diagnostics/3632

Dear all, please download and install the latest version of Asus Ai Suite and Armory Crate via: https://www.asus.com/support/Download-Center/ Will the issue persist with the latest version? If yes, please collect a new set of traces and send to technical support via the indicent to support: Here is how to collect traces: https://support.kaspersky.com/15535 - enable traces - restart PC - reproduce the issue with AI Suite - stop traces - upload the logs to some cloud - log a case support (if not yet logged one) as per the instruction from Flood above and include the link to the logs - send the link to download the logs to the incident for us to further analyze - let us know the incident number by posting it here (if not yet done this step)

We got the logs, thank you. Analyzing.

@Zak911, спасибо за создание инцидента! Запросили трассировки и GSI, проверьте, пожалуйста, почту.

@Zak911, добрый день, Создайте, пожалуйста, запрос в техническую поддержку https://support.kaspersky.ru/b2c/ru?qs=on и сообщите номер инцидента.

Hi @Dingo, checking the incident... can you upload the traces to some cloud server and share the link with us in the incident? @satsok, @SvetMM, @Cavey, @EarlyBird, we are sorry to hear about this issue. Despite all attempts we yet do not have in-house reproduction of the issue. To analyze the problem as quickly as possible we would need traces with reproduction. Can you kindly help with getting the necessary diagnostic data? Here is how to collect traces: https://support.kaspersky.com/15535 - enable traces - restart PC - reproduce the issue with AI Suite - stop traces - upload the logs to some cloud - log a case support as per the instruction from Flood above and include the link to the logs - send the link to download the logs to the incident for us to further analyze - also please collect a GSI report and send it to the incident as well (how to collect) - let us know the incident number by posting it here

@Dingo Thank you for the submitted incident, we are on it. Meanwhile, can you kindly collect traces and send them over to the incident as well? Here is how to collect: https://support.kaspersky.com/15535 - enable traces - restart PC - reproduce the issue with AI Suite - stop traces - upload the logs to some cloud and send the link to the incident for us to further analyze

Hi @Dingo, Please log a case with support as per recommendation from Flood and let me know the incident number. We would like to collect some additional data for analysis.

This email was sent following our internal error, and we would like to apologize for any inconvenience caused. This technical error has been examined by our team, and we can confirm that no user data has been affected. Please note that no action is required from your side.

Kaspersky is aware that some users of the company’s products may have recently received emails from the company’s email address with irrelevant content. This email was sent following a misconfiguration in the company's internal IT environment. Kaspersky is reaching out to the company's users to inform them of the issue and apologize for the inconvenience caused.

Добрый день, Заведено соответствующее требование (5724970). Точных сроков по реализации пока, к сожалению, нет. Спасибо за пожелание!

Hi @VKumar, if the detect is still actual, please use https://opentip.kaspersky.com to send the detected sample to malware analysts for review: how to submit to reanalyze.

Hi @Dreamz, since pausing protection helps, can you try to find out which protection component causes this issue?