Igor Kurzin

Добрый день, @Neprostotak , Попробуйте добавить игру в Доверенные программы (Настройка - Угрозы и исключения) и настройте исключение: С уважением, Игорь

Hi @gannicus , Kaspersky product checks attachments when they are being downloaded. Depending on the mail program sync settings, in some situations only a preview of the email is downloaded, leaving the attachments of the emails on the remote server. As soon as you open the email to view the attachments and contents, the mail program downloads them and the Kaspersky product renames the attachments. The next thing that happens: Outlook syncs the changes with the server and the extentions get changed on the server as well. Regards, Igor

Hi @bluekin , Sorry to hear about this issue you have faced. Can you post a screenshot? Is there a button “Remind me later”? Regards, Igor

Hi @NigDig , Unfortunately, there is no automatic way for Kaspersky product to rename the attachments back. There are several other options though: 1. Visit the email server via web browser and download the attachments from the server. As the attachments were modified upon download and can remain unchanged on the server. This option might not be available for all email services. 2. Knowing the extentions (e.g. .pdf), you can rename them back manually after downloading the files, e.g.: .pd_ -> .pdf Regards, Igor

Hi, @RRisk, If you submit a ticket to technical support, please let me know the number, we will add to the corresponding suggestion. Thank you

Hi @seth123 , Can you submit a ticket to technical support, as per the suggestion from Flood above, we will see if the logic of Safe Kids can be improved to block only the xxx content and leave the rest available. Please send me the incident number once it is created. //I have deleted the URL from the original post. Regards, Igor

Hi, @lee-sha , Do you use any tools that monitor the traffic, e.g. something like AdGuard? Does disabling third party extentions in browser help fix the issue? Does the issue occur in incognito mode in browser? Chrome: press Ctrl+Shift+N, Firefox: press Ctrl+Shift+P to open an incognito tab. Regards, Igor

Hi @Sib3riX , Did you try this workaround from Steam support? we recommend following instructions in-game and selecting 'RESTART TRUSTED'—this will block incompatible software and allow you to play on VAC-secured servers without impacting your Trust score. Please submit a ticket to Kaspersky technical support and the send me the incident number. Regards, Igor

Hi @JohnnyR2D2 , Can you kindly share the file with me via some cloud server? Send me the link via pm. I will send it to VirusLab for re-check. Or, please submit an incident as per the instruction from Flood above and send me the incident number. Regards, Igor

Hi FLood, Thanks for bringing this up. We are checking, I will keep you updated. Regards, Igor

Hi Dave, Sorry to hear about this issue. Can you submit a ticket to technical support via https://my.kaspersky.com and send me the incident number for further investigation? Regards, Igor

@WaqassKhalid , the site shows “Good” status now.

Hi @mrpctek , I would add to this advice from Flood, after uninstallation of the current version of KTS, please update iTunes manually, then install latest version of Kaspersky. Regards, Igor

Hi Barry, please check your pm. thank you

Hello Flood🐳+🐋, yes, it does, but we’ve been talking about logging videos viewed, right? Regards, Igor

Good day! Unfortunately, in current version KSK does not log Youtube app activity. We have a requirement to implement this feature in future versions of KSK. No ETA at the moment. Regards, Igor

Hello Flood🐳+🐋, No repro on my end. You know what to do ;) Regards, Igor

hi @luckyrootkitrecepient , Thank you for the logs. All the data is now reviewed by VirusLab experts, please stand by. Regards, Igor

Hi @luckyrootkitrecepient , Can you kindly submit a ticket to technical support, attach all the data you collected, and send me the incident number? Regards, Igor

Hi Phil, This is a known issue (4567416), we’be been working on it, some additional data is needed. Can you create a ticket to technical support via https://my.kaspersky.com and pm me its number? We will provide additional instructions. Regards, Igor

Update: in patch “n”, which is expected in December, the notification will be “Password requres your attention” and if you hover your mouse cursor over this message, the text “Go to Password Check for details” appears. In Password Check tab it can be either weak, not unique or both.

You can send it here: https://community.kaspersky.com/members/igor-kurzin-127

Hi @beardog69, Sorry to hear about your issue. Can you please pm me your email address that you used to register at my.kaspersky.com site? Regards, Igor

Hi @Phil-UK , What is the bank url? Please let me know the incident number (you can pm it to me), we will look into this. Regards, Igor

Hi @azucena, did you submit a ticket to technical support, if yes, can you share the incident number with me? By default the attachment filter should rename only the following extentions: *.bat, *.сmd, *.com, *.exe, *.js, *.jse, *.msi, *.scr, *.vbe, *.vbs In some scenarios after upgrade from version 21.1 to version 21.2 the settings of the attachment filter do not switch to default configuration and some other extention types are enabled. We are investigating this inssue in frames of bug 4575990. To resolve the issue, please disable the renaming of all extentions, leaving the dangerous ones enabled: *.bat, *.сmd, *.com, *.exe, *.js, *.jse, *.msi, *.scr, *.vbe, *.vbs Regards, Igor