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  • Forum

    1. 3

      Please re-submit your payment details

      Hello @Andrew93, Welcome! Yes, that's a legitimate Kaspersky email & is used to send emails to update payment details for a renewal of a Kaspersky subscription. HOWEVER - (a comment) Kaspersky *renewals* are frequently more expensive than purchasing a *new* subscription & the benefit of *auto-renewal* is small, certainly not justified by excessive $ (ioo). Since Kaspersky released their *new* software range it's impossible to turn-off *auto-renewal* during the purchase - this used to be possible; logging a case and requesting *auto-renewal* is turned OFF can be done. This email (ioo) is the most ham-fisted way they could come up with to *re-enrol* Kaspersky subscribers to auto-renewal. They're asking you to re-enter (your) credit-card, email address, home address, phone-number - the whole kit & caboodle - we're shocked!! In that email IF (you) don't follow the instructions *auto-renewal* presumably should not be working. It's up-to-you - IF you wish to use *auto-renewal* then follow their instructions, otherwise, submit a request to have *auto-renewal* turned OFF; Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - select either Email or Chat, then fill in the template as shown; include a *detailed history*. Select (your) Kaspersky software from the drop-down-list (A). *Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat* Thank you🙏 Flood🐳+🐋
      Flood and Flood's wife in Kaspersky: Basic, Standard, Plus, Premium
    2. 0

      Whatsapp microfone block with Kaspersky Premium

      Hi, Since few days my Kaspersky seems like block microphone messagens for Whatsapp Windows 10 app I see a info message about it, but it not alow me to autorize it like in past. I try to follow this tutorial but no work https://support.kaspersky.com.br/ksos/8.13/94351 Anyone has it too? How to resolve this?
      horstm in Kaspersky: Basic, Standard, Plus, Premium
    3. 0

      KESS on old/outdated OS (Advices and Solutions)

      If you are using outdated operating systems, you can: Continue to use KSWS under the Kaspersky Security for Storage license. For Windows Server 2003/2003 R2/2008: buy a license for Kaspersky Industrial CyberSecurity for Nodes for Windows or Kaspersky Embedded Systems Security (KESS) for Windows. Migrate from KSWS to one of these applications. The operating systems Windows Server 2003/2003 R2/2008/2008 R2 are supported in KESS for Windows 3.4. For Windows Server 2008 R2: migrate to KESW under the Kaspersky Security for Business license. Reference Link https://support.kaspersky.com/kes-for-windows/12.8/troubleshooting/install/16086 Kaspersky Embedded System Security Application package for all ATM and CRM machines including outdated servers like Win 2003 , 2008 R2 , Download Link Attached https://products.s.kaspersky-labs.com/workstations/kess2.0/3.4.0.36/english-0.1.0/3933393734337c44454c7c31/kess_win_3.4.0.36_en.zip
      Tahmeed702 in Kaspersky Embedded Systems Security
    4. 1

      Request for Detailed Comparison of KATA EDR, KEDR Optimum, and KEDR Expert

      If you require complete Document Please let me know ....
      Tahmeed702 in Kaspersky Anti Targeted Attack & EDR Expert
    5. 1

      Kaspersky Next EDR Cloud - Bloquea protocolo TLS 1.0

      Gracias por su mensaje. En Kaspersky Endpoint Security 12.8, se agregó la opción de bloquear las conexiones de red a través del protocolo TLS 1.0 obsoleto. Para arreglar su funcionamiento, existen dos soluciones: Desactive las casillas de verificación para bloquear protocolos de seguridad obsoletos (https://support.kaspersky.com/help/KESWin/12.8/es-MX/178483.htm). Esto ayudará a averiguar fácilmente si el problema se debe realmente al bloqueo de estos protocolos o no, pero mantener desactivadas estas casillas de verificación no es la opción recomendada. Inicie un caso de soporte en Kaspersky Company Account (https://companyaccount.kaspersky.com), documentando el fallo con capturas de pantalla y trazas de la aplicación Kaspersky Endpoint Security 12.8 en el o los equipos que presenten este comportamiento.
      • 1
      • Like
      Vimaro in Para empresas
    6. 3

      BLOCKING CAPCUT FROM RUNNING ON PC

      Hello @winston, Welcome! *Which* Video Editor - what is the *actual* name of the application? Look in Kaspersky Reports, what error / events are logged for the issue - when (you) can't download the video-editor, are there any Kaspersky alerts on screen - IF 'yes' - what are they - we need to see what you see? Which Kaspersky software *name* & *version* is installed? On Windows Taskbar *Hidden icons*, rightclick the Kaspersky icon, select *About*? Which Windows OS version & *build*, in Windows Search, type WINVER - open the WINVER app & post back the information shown? Thank you🙏 Flood🐳+🐋
      Flood and Flood's wife in Kaspersky Internet Security
    7. 1

      Lost the activation key but have the license number

      @AndreiStirbu Welcome Please contact Kaspersky Technical Support https://support.kaspersky.com/b2c/#contacts Also , you can upgrade for free to Kaspersky Standard
      • 1
      • Like
      Berny in Kaspersky Internet Security
    8. 3

      BLOCKING CAPCUT FROM RUNNING ON PC

      Could you provide me with the information why I am not able to download video editor on my pc.
      winston in Kaspersky Internet Security
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