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Subject: Final Escalation – Fair Resolution Required for Confirmed Valid License Dear Kaspersky Management Team, I am requesting your urgent review of my case, as the responses I have received so far do not address the core issue and leave me without the service I paid for. Key Facts (All Verified by Kaspersky Support) I purchased Kaspersky Total Security for $70 NZD with a subscription valid until 16 March 2026. In August 2025, your technical team provided activation assistance, confirmed the validity of my license, and the product worked normally for two weeks. On 2 September 2025, the product suddenly stopped with an “activation limit exceeded” message. No changes were made to my usage or devices during this period. Screenshots of your confirmation and the current error are attached. Why the Current Position is Unfair Contradictory handling: If my license was invalid, your team would not have reactivated it and confirmed its validity until March 2026, just two weeks ago. Loss of purchased service: I have effectively received only two weeks of use from a two-year subscription, despite Kaspersky’s own confirmation of validity. Deflection to reseller: The reseller is unresponsive, leaving me penalised for a matter beyond my control. As the license is tied to your systems and verified by your team, Kaspersky cannot avoid responsibility by pointing solely to the seller. Customer trust at stake: If a verified, valid license can be deactivated after Kaspersky’s own confirmation, this undermines confidence in your support processes and product reliability. Reasonable Resolution Requested I am not asking for anything beyond what your team already confirmed. To restore fairness, I respectfully request one of the following options: One-time replacement license (single device) valid until 16 March 2026 (matching the subscription period your team already confirmed); OR Reactivation of my current license by your Licensing/Compliance team, with safeguards to prevent further interruption; OR A pro-rata credit applied directly to a new first-party license from Kaspersky. Why Escalation is Needed This case clearly goes beyond routine support. It involves: Conflicting explanations from your team (initially “sharing screenshots,” later “activation limit exceeded”). A license that was validated and activated by Kaspersky yet stopped working without any change in usage. An unresponsive reseller, leaving me reliant on Kaspersky’s customer commitment. So, I would like to request escalation to a Licensing/Compliance manager who can review this case holistically and provide a fair resolution. I trust that Kaspersky, as a global leader in cybersecurity, will honour its commitment to legitimate customers. I would like a final decision and resolution within 5 business days. Best regards, Dilhan Athapaththu

Подскажите, ссылка на дистрибутив индивидуальная для каждого пользователя? Если нет, почему бы ее не скинуть сюда в форум, чтобы избежать запросов, звонков в тех поддержку?

Аналогичная проблема. Появилась вчера после обновления до версии 21.22. Только хочу заметить что помимо GPU грузит еще и CPU на 10% постоянно. После закрытия приложения нагрузки и того и другого падают до 0-1% Win10 X64 22H2 (сборка ОС 19045.6216)

Добрый день, у меня аналогичная проблема, если закрыть приложение, то нагрузка ГП падает до 1%. Win 10 X64 сборка 19045.6216

Hallo @ChrisXY, willkommen. Tut mir leid, dass Du vor diesem Problem stehst. Zunächst mal zum Zustandekommen: Auf dem Elternrechner hat jemand das Scannen von Mailarchiven aktiviert - ist mit den Standardeinstellungen inaktiv. Soweit aber noch kein Problem. Das begann mit dem "Desinfizieren" der Mails. Dabei sind Probleme mit Mailarchiven nahezu vorprogrammiert - sollte man nicht ausführen. Das "Todesurteil" war dann das Löschen der Quarantäne. Mit diesem Schritt ist die Sache für Kaspersky abgeschlossen, es wird kein weiteres Backup vorgehalten. Ich möchte das nicht als Vorwurf an Dich oder Deine Eltern verstanden haben, shit happens. Die Mails können nur durch ein vorhandenes Backup wiederhergestellt werden. Möglich wäre eine Windows-Sicherung, je nach Maileinstellung beim Provider könnten sie auch dort noch vorhanden sein. Kannst Du Dich in das (fast immer vorhandene) Web-Interface beim Provider in das Postfach einloggen? Aber bitte alles mit äußerster Vorsicht, keine Experimente!

Please share some screenshots, what you are doing and how you are testing with eichar files, is there any exclusion rules

Good Afternoon Ahnaf Thx for your reply . I need you opinion for the below issue We have deployed Kaspersky Security for Windows Server with Storage license and integrated it with the Nutanix Files through ICAP. During testing with the EICAR test file, Kaspersky did not detect the file but it continues to register the files being sent from Nutanix but no detection results are being generated. SO kindly advice, Best Regards