I bought a license with 35 User and added it my cloud account, later i wanted to add an extra 7 User so i bought an extra 7 User License.
but in the license page, when trying to add, it does replace the license not adding-on the existing one.
is there a way to marge the licenses, or adding on top of the other one, so the total will 42 User.
also the renewal page does allow me to buy extra before the license expire.
You are trying to renew your license prior to the renewal period
You have 270 days left before expiration, please return after 11/21/2022. We will remind you via email when renewal period comes.
That's annoying, we can replicate the issue.
Check in (your) MyKaspersky Notifications, does it show an entry for New application Lightroom from a specific Category & Age restriction?
Log a case with Kaspersky Support; select either Chat or Email & fill in the Application malfunction, Other template; Support may require Traces, Logs & other data, they will guide you.
💥Note: use an onscreen video recorder to video the issue & submit it with the request, it will help support understand.
When Support provide a solution, please share it with the Community?