Le he mandado las pruebas de que he comprado KTS 10 equipos legitimamente de las cuales tengo activado 9 de 10 códigos y 1 de 9 me ha fallado que es el único que usa Windows 8, y los del soporte me dice que lo arregle con el vendedor. Exijo una solución que por algo existe los soportes
Se que está muy brillante pero entre mis posts está el original de la imagen de abajo.
You're most welcome!
What is the ministry?
Have you asked the ministry - maybe they recorded the license details - that would be a normal procedure for all devices/software, being allocated to users🤔?
Please read the Support Rules for Kaspersky Software, IF you or the ministry have a support contact with Kaspersky, you may wish to contact Kaspersky.
Thank you for the information!
Adguard are investigating the false positive report for me-en.kaspersky
Please confirm, if the Adguard extension is turned OFF, are there any problems accessing the Kaspersky site?
IF "yes", please post a full screen screen-print of the page, showing the problem, we need to see what you see?
IF the certificate error repeats, go to the details of the error - on the webpage, & show the additional information - we need to see the invalid name of certificate & or certificate name mismatch, you can also find this by selecting the padlock - at the beginning of the URL - your screen may look different to ours, at 'Connection is secure', open & screenprint View Certificate - to show as much detail as possible
Please post back?
Have you contacted the merchant who sold you the laptop with pre-installed software?
IF "yes", what did they say?
IF "no", make sure you have the following information available:
The date of the purchase.
Your full name.
The e-mail address you used for the purchase - (if an email address was given to the merchant).
Bank verification of the laptop purchase - date etc.
Resource: Support Rules for Kaspersky Software
I'm having issues running Kaspersky Rescue Disk properly in my Lenovo IdeaPad 5 15 ARE05.
I'll leave the exact steps I did and what results I got, with screenshots and photos along the way.
1- Downloaded the KRD ISO file from the official website.
2- Burned the ISO into a 16GB USB drive using Rufus Portable v3.20, download from this site Rufus - Create bootable USB drives the easy way (see Rufus configuration.png)
3- Booted from the USB drive > KRD screen appeared > Picked English > KRS. Graphic mode —> Empty black screen (see Black screen.jpg)
3.a- Rebooted from the USB drive > KRD screen appeared > Picked English > KRS. Limited graphic mode —> Empty black screen (see Black screen.jpg)
3.b- Rebooted from the USB drive > KRD screen appeared > Picked English > Hardware info —> Empty black screen (see Black screen.jpg)
4- Rebooted > Opened BIOS setup > Changed "Boot Mode" from UEFI to Legacy Support and "Boot Priority" from UEFI First to Legacy First (see UEFI to Legacy.jpg)
4.a- Saved changes & booted from USB > KRD screen appeared > Picked English > KRS. Graphic mode —> Operation Successful + Warning (see Warning.jpg)
4.b- Rebooted from USB > KRD screen appeared > Picked English > KRS. Limited graphic mode —> Operation Successful + Warning (see Warning.jpg)
4.c- Rebooted from USB > KRD screen appeared > Picked English > Hardware info —> Operation Successful (download report)
FYI: Find additional screenshots for my current BIOS configuration.
I hope all of this will help in resolving this issue.