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  • Forum

    1. 6

      Kaspersky App caused Windows 11 apps go offline

      Hello @Inexperto, Thank you for posting back! A. Please share the *full* Win11 25H2 *version & build* information, in Windows *Search* type WINVER, open the WINVER app, post back the information shown in the WINVER popup please? Without *accurate* information it's difficult to assist *however* IF (you) had Kaspersky Total Security - KTS - (as the topic is logged under) & OR Kaspersky Internet Security - KIS - (as in yr current reply) *both* products are from Kaspersky's *old* Home range, *both* have been replaced, KIS by Kaspersky Standard & KTS by Kaspersky Plus -Kaspersky is offering a *free-like-for-like* upgrade, read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Kaspersky Danila T. After reading the information, install the *new* Kaspersky software by downloading from (your) MyKaspersky account, then make sure: The Kaspersky application is signed into so it synchronises with (your) MyKaspersky account. A Full scan is run to completion. Run a manual Database update -> when these steps are complete - shutdown the computer, using SHUTDOWN - not Restart, then power ON by pressed the power button, login, recheck IF the original issue - Windows apps going OFFLINE persists? IF the problem continues: log a support request, on the Kaspersky Customer Service page: https://support.kaspersky.com/b2c/global#contacts, select Email & fill in the template as shown; provide a *detailed-history* || Select (your) Kaspersky software from the drop-down-list (A) *Note: do not select the AI-bot to log the case* Please share the outcome with the Community, when it's available? *also* - in the Control Panel\System and Security\Security and Maintenance\Reliability Monitor - which AlexeyK guided (you) too, there should be events similar to: Thank you🙏 Flood🐳+🐋
      Flood and Flood's wife in Kaspersky Total Security
    2. 1

      <Kaspersky Standard> Taskbar Icon Frozen to RED after PC Restart

      Hello @DigitFish, Welcome! Please share the *full* Win11 25H2 *version & build* information, in Windows *Search* type WINVER, open the WINVER app, post back the information shown in the WINVER popup please? In the troubleshooting & problem determination/steps to resolve - has the computer ever been SHUTDOWN - using the *Shutdown* option - not Restart, a time delay of at least five minutes - then the computer restarted by pressing the power button ON & logging in? For *our* clarity, when (you) say: "Actually when I use Kaspersky Internet Security, sometimes this problem appeared. " - does that mean the red-icon issue pre-existed the install of Kaspersky Standard? Has Kaspersky Standard been fully *uninstalled* using Windows - Add & remove programs, the computer shutdown, using SHUTDOWN - not Restart, powered ON by pressed the power button, logged into & a *new* Kaspersky Standard downloaded & installed from (your) MyKaspersky account? IF 'no', please do this procedure, after installing the *new* Kaspersky Standard, make sure: The Kaspersky Standard is signed into so it synchronises with (your) MyKaspersky account. A Full scan is run. Run a manual Database update -> -> when these steps are complete - shutdown the computer *again*, using SHUTDOWN - not Restart, then power ON by pressed the power button, login, recheck the red-icon? IF the red-icon persists OR returns within the next 48hours & is not related to an app or module-update, log a support request, on the Kaspersky Customer Service page: https://support.kaspersky.com/b2c/global#contacts, select Email & fill in the template as shown; provide a *detailed-history* *Note: do not select the AI-bot to log the case* Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋
      Flood and Flood's wife in Kaspersky: Basic, Standard, Plus, Premium
    3. 3

      Невозможно нормально соединиться с FTP сервером.

      Галочку на первом скриншоте "Всегда доверять этому сертификату в последующих сессиях" ставить не пробовали?
      andrew75 in Kaspersky Free
    4. 1

      Установщик не может подключиться к серверу для скачивания приложения

      Добрый день. Обратитесь в техподдержку. Нужны отчеты о системе, чтобы понять в чем проблема. На форуме мы не можем их запрашивать.
      andrew75 in Kaspersky: Basic, Standard, Plus, Premium
    5. 1

      <Kaspersky Standard> Taskbar Icon Frozen to RED after PC Restart

      System Info Win11 25H2 Kaspersky Standard 21.23.6.614(a) Problem After restart my PC, the icon stays RED and never change to green. Have checked Kaspersky status --> everything OK and the GUI shows green when taskbar icon is red. (Weried) Press Win+Shift, icon turns GREEN. Or pause and resume computer protection, then restart again, icon shows green. Relative Problem https://forum.kaspersky.com/topic/kaspersky-protection-always-disabled-on-start-up-35843/ https://forum.kaspersky.com/topic/kaspersky-icon-appears-red-but-no-problems-detected-46656/ https://forum.kaspersky.com/topic/kaspersky-icon-29584/ Above relative links all indicate a restart could solve the problem. Actually when I use Kaspersky Internet Security, sometimes this problem appeared. However in my case, the only solution is what I write in <Problem> section.
      DigitFish in Kaspersky: Basic, Standard, Plus, Premium
    6. 1

      访问wanyiwan.top会提示我"已阻止不可信赖的网站"

      Hello， 你这个网站跟 支付宝 没有啥关系…… 检测没有问题。
      Wesly.Zhang in 家用产品支持
    7. 1

      报告内入侵防御显示为空

      Hello， 我想问下，你 通知 设置里面对于 入侵防御 的通知设置是否是默认的？
      Wesly.Zhang in 家用产品支持
    8. 6

      Kaspersky App caused Windows 11 apps go offline

      Windows 11 home to the last november update, and Kaspersky Internet Security and Kaspersky VPN Secure Connection,
      Inexperto in Kaspersky Total Security
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