Search the Community

Atualmente quando realizamos a instalação de um novo equipamento seja notebook ou desktop ele conclui a instalação normal, mas não ativa a licença automaticamente, mesmo ainda possuindo licenças disponíveis para ativação. O Kaspersky que temos e o Kaspersky Endpoint Security Cloud, não sei se o mesmo esta com alguma problema de conexão com o servidor que utilizamos no caso o Cloud, percebi que isso começou depois de uma atualização depois do dia 18/12/2023, por que na semana anterior tinha sido adicionado mais alguns equipamentos e foram ativados com as licenças normalmente de forma automática. Fiz um teste onde uma máquina já instalada e com licença ativa, desinstalei ela e instalei novamente, foi instalado e a licença ativa, mas quando acesso o Kaspersky Endpoint Security Cloud o equipamento não aparece em meus dispositivos achei que fosse algum delay, mas depois de um tempo ele continua não aparecendo.

merhaba arkadaşımla kaspersky premium hesap üyeliği aldık bu üyeliğin içinde vpn de dahil ancak beni sistemden davet etmesine rağmen ben vpne erişim sağlayamıyorum bu konuda yardımcı olursanız sevinirim.

Здравствуйте! Простите, если не сюда пишу. Windows 7 KSC 13.2 Активируем лицензию с помощью кода активации. Программа пишет: Не удалось выполнить запрос к серверу активации. Resource is unavailable Интернет работает. Буду рад советам по активации лицензии.

I recently purchased 5 Kaspersky Plus sealed Activation Cards. When I tried to create a My Kaspersky Account and enter the activation codes, I was advised that the codes were already activated on another My Kaspersky account. I tried a second new sealed Activation Code and this was also registered to another email account. I didn't recognise either of these email accounts. After trying to Activate the 5 newly purchased activation codes from a reliable supplier, I was only able to successfully activate 1 of the 5 activation codes. After over a week of trying to get some support with these activation codes, Kaspersky at first they though I was trying to con them, I was finally able to convince Kaspersky that I didn't activate the codes, and after they did some checking, realised that 4 of the 5 codes where Activated before the date of my purchase invoice. I'm still waiting for a response from Kaspersky saying they will replace the 4 Kaspersky Plus codes for me. All I am getting is to return them, opened, to my supplier and ask for a refund. If I can't get Kaspersky to believe me in under a week, I'm sure that a supplier isn't going to believe me without proof. Only Kaspersky has the proof. They are not fourth coming in sharing it with me. More importantly, how do Sealed Activation Code Cards get used by someone else. Again no expiation from Kaspersky. Gnomie.

Hi every one, I just have been confused!! my license is Kaspersky endpoint detection and response Expert but I can add this into KATA platform(KEDR section). KATA platform is OK. In Endpoint Agent part of product I can not use it to activate KATA component in KES. It only activate Kaspersky Endpoint Detection and Response Expert but I can see this client in KATA platform! Can you help me?🙏

Adquiri recentemente o produto Kaspersky Premium para proteção de 10 dispositivos com 10 contas My Kaspersky. Gostaria de saber mais sobre como criar estas 10 contas, não encontrei nada no fórum e nem na ajuda. Pelo menos uma conta foi criada corretamente, pois na própria instalação, caso não tenha uma conta My Kaspersky, ele cria uma nova, até ai tudo bem. Consigo visualizar a Assinatura e já vinculei o meu dispositivo a esta conta. Gostaria de saber como posso proceder, pois tenho outro usuários a serem instalados, mas não sei se tenho que vincular estes novos usuários a esta minha conta My Kaspersky ou cada um dos meus usuários vai ter uma conta My Kaspersky independente da minha, para não haver relação de nenhuma informação. Estou meio perdido, pois não encontrei nenhuma informação a respeito. Grato a todos.

No se porque ultimamente mi kaspersky de Android se anda desactivando solo. Estoy siendo hackeado? Siempre mi cuenta se desconceta del antivirus. Se desactivan todas las funciones del android (proteger sim, bloquear telefono, desactivar instalación etc etc).

How do I "uninstall" KIS from this machine, then, after restoring my OS, "reinstall" using the same key? I have tried to read the Kaspersky instructions. I've searched this forum, but I am just not certain I won't lose my key due to "too many installations." I have linked my license (activation code) to my My Kaspersky account. I have recorded my activation code separately so I won't lose it. I have not yet reinstalled (clean) my Windows 11 OS. What do I need to do next? How do I "uninstall" KIS from this machine, then, after restoring my OS, "reinstall" using the same key? I don't need a lot of details,. I just need to know what step is next before wiping my machine.

Hello, I entered the wrong email instead of the correct email. Can you help me on which issue I should send an e-mail to support? I turned on support with my password. Will they help me?

Buenas tardes estimados, mi requerimiento es el siguiente. Tengo una licencia de antivirus, ya pasaron los 3 años desde que la adquiri, ahora que quiero renovarla me sale el lema que no se puede activar fuera de estados unidos no recuerdo cuando la pague la primera que me haya indicado ese mensaje, que puedo hacer para poder pagar la renovacion, estoy ubicado en latino america en especifico Nicaragua. De ante mano, gracias por la ayuda

Я не могу выйти из панели для активации промокода, помогите

Hola. Quiero formatear y reinstalar mi PC debido a algunos problemas con Drivers, mi pregunta es ¿Qué sucede con mi antivirus? ¿Puedo volver a utilizar la misma clave del producto después de reinstalar todo? No quisiera verme obligado a comprar nuevamente una licencia ya que la que tengo es para varios años

Hello, I have already licensed kaspersky standard. My question How can I upgrade my license from standard to kaspersky plus ? Thank you

Arkadaşlar Kaspersky basic aboneliği alacağım lakin kart bilgilerimi girince adımı kabul etmiyor, sinir etti iyice aldığım hata bu; Geçersiz kart sahibi adı (yalnızca latin karakterler) koskoca şirketsini siteye Ö ve Ü harflerini mi tanımlayamadınız Ö yerine O, Ü yerinede U yazdım bu seferde satın alım gerçekleşmedi yardım edin ayar oldum

Hello everyone, I bought Kaspersky Premium this morning and I received the receipt email. However, I did not receive the activation/license email, and there is nothing in MyKaspersky dashboard. Can you please advise what to do?

I'm trying Kaspersky Security Center with trial license and I'm trying to use function send event to SIEM system, but I realized this function is limited function. I'm also trying to search function list of Kaspersky Security Center is in scope of trial license, but I cannot find it. Can anyone help me, thank you very much.

Hi all. I am looking into purchasing Kaspersky Endpoint Protection for our medium size Business of about 60 odd devices. I would like to know how flexible the licensing system is. Would I be able to buy e.g. initially 49 licenses, assign until I run out and then buy additional licenses as the need arises to install kaspersky on more devices? Would I have to purchase another license and add it into the dashboard or can i change the amount of devices in an already active license on the account? I don't want to be paying for more than we are using so I was hoping for a microsoft 365-esque system where I can just purchase new licenses as i deploy the software to each device. Let me know what would be the best way to go about this. Thanks!

Friends, I will buy Kaspersky basic subscription, but when I enter my card information, it does not accept my name, this is the error I get; Invalid cardholder name (latin characters only) Couldn't you define the letters Ö and Ü on the site? I wrote O instead of Ö and U instead of Ü, this time the purchase did not materialise, can you help me?

Hi everyone, I am currently using KIS whose license is about to expire soon. From Kaspersky's website and this forum, I see that now it will be changed to Kaspersky Standard instead. My question is that if I buy a Kaspersky Standard license and manually add this into my current KIS on my laptop, does this work or do I need to do anything to update to Kaspersky Standard version first? Thanks in advance!

to day i will purchase licines but i will not recived licines cod

I am using Kaspersky security center v14 and would like to know how I can generate a key file from my existing license. I tried going to https://keyfile.kaspersky.com but it redirected me to another site. I also tried to export it from the console but it only gave me a text file with my license details - not a key file. Additionally, I have two servers that need to be activated but the Add Key task keeps failing for them. I think this might be because they are not connected to the internet. Please advise how I can activate them offline using a key file.

Die Preisgestaltung bei Verlängerung bzw. Neukauf von Lizenzen ist für mich nicht mehr nachvollziehbar. Im Abo Service von Digital River sollen mir für 5 Geräte für zwei Jahre 160 EUR abgeknöpft werden. Beim Kauf auf der Kaspersky Homepage sind es lediglich 60EUR für 2 Jahre. Bereits der unrabbatierte Preis von 120 EUR ist billiger als das "Angebot" von Digital River!! Als zufriedener, langjähriger Kunde würde ich den hassle mit der Löschung der Verlängerung, Kündigung des Vertrags, Neukauf und der dami verbundenen Registrierung der Geräte und der Lizenzen gerne vermeiden... Gibt es da einen anderen weg als von KlemensK beschrieben??? Verwendet noch jemand - unter diesen Bedingungen - den Digital River Update Service?

Greetings to the community! Recently, I have enabled a secondary KSC console on my network and integrated it into the server structure of my main console. I am planning to move some devices to this secondary console, but I have some questions regarding license and activation key management. Is it necessary to transfer the license from the main server to the secondary console? My goal is to deploy devices from the secondary console, however, I am not sure if the activation should be done from the main console or how can I perform the license relocation correctly, respecting the terms of the service agreement to avoid possible license revocations. Could someone please tell me the correct procedure for the main server license to be recognized on the secondary console? Thank you very much for your help.

ME DESCONTARON DINERO DE MI TARJETA DE CRÉDITO, Y JAMÁS ME ACTIVARON MI CUENTA. SALUDOS CORDIALES. PAOLA DAVILA ECUADOR CEDULA: 1716189186 correo: *****@*****.tld

Tenho uma licença para 3 máquinas, todas em utilização. Essa semana formatei meu notebook, e quando fui reinstalar o anti-virús não foi possível, sempre aparece que todas as contas estão em uso. O que fazer para solucionar esse problema? Já tentei utilizar o meu código de ativação e diz que não é mais suportado.