Igor Kurzin

Hey, the patch is rolling out gradually to the public servers, it will be completely rolled out approximately by the end of this week. So no worries, just wait a couple more days and it will be downloaded and installed automatically (you will be prompted for a restart).

Hey, welcome to the forum! Kaspersky Protected Browser is a separate instance of the browser, that is run isolated from the standard (non protected) browser. To resolve the issue you need to install Dashlane extension in Protected Browser. Let us know how it works out.

hi, sorry to hear about the disconnect issue. Please submit a ticket to technical support team via my.kaspersky.com for further issue investigation and resolution.

Hey Berny, there are shouldn't be any issues to send a pre-sales inquiry without a valid license. :wink:

Hi, try the following variants: Variant 1: Check the status of the service Superfetch (Menu Start -> Services). If it is not in status "running", go to the folder c:\windows\prefetch and delete all the contents. Then enable the service Superfetch (right click -> Start). And run the CCleaner, Driver Easy applications. Variant 2: Run these applications via menu Start. Restart PC, check the issue. If none of the above helps, please submit a ticket to technical support for further investigation and resolution.

Hi, when sending the report to Kaspersky Support team, please also include the GSI report: https://support.kaspersky.com/3632 And traces, recorded during detection and removal attempt of the trojan: https://support.kaspersky.com/common/diagnostics/12797#block1

Hi Giovanny, Unfortunately, Virtual Keyboard does not support touchscreen. There should be a notification when trying to press any button on the virtual keyboard: secure input is not available on devices with touch screen, it is recommended to use a mouse.

Hi, you are welcome to submit unknown samples via this form: https://virusdesk.kaspersky.com/

Hey, hard to say regarding the Greek Proofing tools, you could try to remove/disable this tool and see how it goes. The good news is that this issue is resolved in version 2020 of Kaspersky Internet Security, which is expected in Q2-Q3 this year. I apologize that there is no a better solution at the moment.

Hi, enabling hardware virtualization in BIOS should not cause high CPU usage. This situation can be investigated by technical support team. You are welcome to send a request via https://my.kaspersky.com. The hardware virtualization technology adds additional protection to Private Browser (Safe Money) and it is also used by System Watcher component to help detect sophisticated threats.

Hi, sorry to hear about this issue you are experiencing. This could be a known issue: in certain configurations the subject of the email gets corrupted with enabled Anti-Spam component. Please try to pause Anti-Spam, restart Kaspersky Internet Security, restart Outlook 2019, test the issue, will it persist in this case?

hi, this is a known issue, should be resolved with patch "f", which is expected to be rolled out in the beginning of June.

Thank you for the INC number, we will request additional information. Thank you for cooperation and sorry for the inconveniences.

Hi, sorry to hear about this experience. This seems to be some singular particular environment incompatibility issue. It is very hard to make any assumptions without a full memory dump and a GSI report. At least a GSI report is needed to search for ideas of why this could have happened.

Hi, patch "e" will start rolling out this week and will be fully published to update servers during the next two weeks. So yes, it is released before 2020.

hi, the issue with WinRar incorrect localization update is fixed in the next product version (2020). Lamentamos las molestias.

Hi, Justine, this could be a known issue, there is a workaround that we (technical support team) can provide you via an incident (not via this forum). Please submit an incident to technical support via my.kaspersky.com and send me its number via a private message on this forum. I will provide you with the instructions.

hi, can you kindly submit a ticket to technical support via my.kaspersky.com and send me its number via private message on this forum? We would like to get some additional data to further investigate and resolve this issue.

Boa tarde, You get a notification from your Kaspersky program that https://staticset.com has been blocked, even though you did not open this site, correct? If this is the scenario you have on your PC, please submit a ticket to technical support team via my.kaspersky.com and include a GSI report (here is the instruction how to collect this report: https://support.kaspersky.com/3632). Send me a private message with the incident number.

Hi, Possibly this email is a scam message for hacked email accounts, that does not carry any real threat. We recommend to use a two-factor authentication for email account: a password + another short temporary password via mobile phone text message. To check that nothing undetected is present on this computer, please send a GSI report (https://support.kaspersky.com/3632) to technical support via my.kaspersky.com Send me the incident number via private message.

https://support.kaspersky.com/14412

Please scan new undetected files at https://virusdesk.kaspersky.com/ and then click the button "Submit for analysis" to send the file to Antivirus Lab.

Hi Will, can you please submit a ticket to technical support via my.kaspersky.com and send me a private message with the ticket number?