Igor Kurzin

Hi @ryanbylee , Can you clarify the scenario a bit more: which site did give you the “I understand the risk and wish to continue” button? I checked both links you have provided, they are blocked by Web AV. Which Kaspersky product name and version do you have? (Hover the mouse pointer over the Kaspersky icon in Windows tray to find out)

Hi @MarioH , $recycle.bin is a standard Windows system folder. What makes you think it is a virus? As for _syncapp, please check this out: https://allwaysync.com/support/faq What is the "_SYNCAPP" folder that has appeared on my drives?This folder contains the synchronization database that is required for proper algorithm function without user assistance.

Hi all, Sorry to hear about this issue. Did you have a chance to submit a ticket to technical support? Сan you share its number with me? Thank you

Hola, Flood, Thanks for your report, we will investigate (bug 4917868)and let you know the outcomes. Have an awesome day.

Hi @maron , thanks for your feedback. Have a great day!

Hi @Akash Darwin, please submit a ticket to technical support and let me know its number. Thanks

Buenas, por favor cree un incidente en el sitio my.kaspersky.com y enviar algunas muestras. Hágame saber el número de incidente.

@Peter15NT добрый день, завели ошибку, как только будут новости - обновим данный топик.

Hi @Stefanov , Hi @Dr. Awesome , Safe Kids checks and blocks the traffic only in the supported browsers. You need to block the applications that can be used as browsers, such as Discord.

Hi @PrancingHorse , it seems the ball is on your side, the incident is in status “Waiting for customer reply”. Can you kindly send an email back to reactivate the incident?

You are most welcome! Encrypted files are not detected by Kaspersky, as they do not contain any malware (well, even if they would contain malware, Kaspersky would not be able to find out, as the file is encrypted and the contents is not available for scan). The purpose of the installation of Kaspersky is to find the encryptor program and block/delete it. Sometimes criminals use Remote Access to run the encryptor, we recommend to disable Remote Access on your PC. Here is how to do it on Windows 10: Disable Remote Desktop: - type “remote settings” into the Cortana search box. - open Remote Desktop properties. - disable "Enable Remote Desktop". You've now disabled remote access to your computer. Also change passwords for Windows user accounts, reset Wi-Fi router and a set strong password. Here is a set of recommendations for how to configure your router: https://support.kaspersky.com/common/windows/12779

Hi @Yuvi178 , If I correctly understand you do not use any Kaspersky product? We recommend to install Kaspersky (you can use a free version) in order to check the PC for malware and to prevent further infection. As for .wrui, please submit a ticket to technical support via my.kaspersky.com and attach a sample for analysis.

Hey, It is taking some time to apply the fix. Could get there within a week.

Hola, Flood, the Eagle Eye :) Has been fixed!

Hi Flood, your Frensh is outstdanding. 😀 Thanks for the steps, I reproduced on my end as well. Reported to the corresponding team. Will provide an update when it is fixed.

Hi @Rokoz , is it normal that the extesion is still on the browser? You can delete those extentions manually in Brave. Can you give it a try? If it does not work for some reason, you can reset Brave browser or delete current user profile and create a new one.

Bonjour, Flood, Comment ça va? Can you provide reproduction step by step? Where do you get this shot.kaspersky.com link? How do you submit the ticket? Thanks

Hi Flood, They do, of course. Will pass it over to the corresponding team. Thanks for your help!

It is hard to make forecasts, but I have a feeling that it may make take a while.

Hi @nexon , No fix at the moment, regretfully. There is a compatibility request pending for implementation, no ETAs as the moment.

Hola, el problema se puede conectar con el router. Por favor, intente conectarse a Internet a través de alguna otra conexión a Internet, por ejemplo, a través del móvil. ¿Habrá una detección?

Hi @Cyborg , I reproduced this on my side, we will look deeper into this issue. The workaround would be to enable notification on screen for "Object deleted" and "Object disinfected". I will update the topic when there is news.

Hi @Kavuser10 , Sorry to hear about ths situation. We would like to deeper investigate the issue you are experiencing. In your second post you mention that there is another ticket open, is this for another issue? If yes, please submit a ticket with detailed description to technical support via your CompanyAccount, and post here the incident number. Or if the incident has already been submitted, post here the incident number, we will request some additional data for further analysis. Thank you.

Hi Flood, fixed. Thank you.

Hi Flood, KSK, no "configure device use by 'time of use' & or by 'schedule'" documentation has been fixed. Thank you and stay safe.