Igor Kurzin

Hi @Joan Craig , It seems BBC iplayer is region-locked. Services like BBC iplayer can detect usage of VPN and deny access. ☹

And my logs was sent to Moscow HQ Good, it means the help is on the way.

Hi @patrickdrd , Please log a case with support as Berny advised and let me know the incident number. Thank you. Include a full URL that triggers the alert in your request.

Hi @tsoilihoi , Did you try using masks?

Hi, sorry to hear about the crash issues. Each case has to be investigated, as the roots in majority of the cases are different. Please log a case with technical support via https://my.kaspersky.com/techsupport#/requests/new Include a full memory dump, how to get the dump: https://support.kaspersky.com/us/common/diagnostics/10659 Include a system report, how to get it: https://support.kaspersky.com/us/common/diagnostics/3632

Hi @Elsa88 , Do I correctly understand the scenario: Kaspersky Internet Security recommended to update some app (CCleaner?) You clicked “Update” During the installation there was a pop-up (from Kaspersky or another app?) suggesting to remove AVGWhat is the current status in Kaspersky: More tools → Manage Applications → Software Updater? Can you post a few screenshots?

Hi @ARW , Does it help to set it to “Do not scan encrypted connections” in Settings → Network settings? Restart browser and check. If not, does it help to disable “Inject script into web traffic to interact with web pages”? Restart browser to check.

Hi all, looks like a false detection, checking with VirusLab experts. Will post back when there is news.

Hi @Co4v3 , for the diagnostics sake, will it work if you disable (?): Click Active to change to Inactive state.

Hi @Jarvis , Before you log a case to technical support as advised by Flood, can you post an image of the error you are getting? What is the scenario of the reproduction of the issue you are experiencing?

Hi @ayan4u , Please include in your request to technical support: Full memory dump, here is how to collect it: https://support.kaspersky.com/us/common/diagnostics/10659 GSI report: https://support.kaspersky.com/us/common/diagnostics/3632

Hi @Kata , Hmm, no repro on my end, I got 9 banners blocked. Which region are you located in? Same issue in other browsers? While in Firefox: Press Ctrl+Shift+A to open the list of addons, click on Kaspersky protection → check the option for the addon to be available in private tabs Press Ctrl+Shift+P in Firefox to open a tab in incognito mode, check youtube.com, will the banners still pass through?

Hi @cloudHQ , Viruslab confirmed a false detection, it will be fixed within a few hours. Sorry for the trouble.

Hi @cloudHQ , I submitted this to VirusLab for reanalysis, as soon as there is news, I will post an update.

Hi @baducptit , Welcome. Do you represent a software company? Would you like to report a compatibility issue? Let’s route this to a more suitable channel, please submit a ticket to technical support via my.kaspersky.com.

Hi @fuddu , please kindly note, this is a Kaspersky products forum, is there any relation of this error to Kaspersky?

Corrected, thnks

Hi Dennisthemenace, yes, you are totaly right, this exclusion will let any threat with this verdict name pass through, so it should be used with caution. Do you mind sending those files over to virus analysts in order to reanalyze the files, probably some detections are false? You can do it via https://opentip.kaspersky.com (it seems the site is temporary not available at the moment) or send me a pm with a link where I can download the files and submit them for recheck.

Hi @Barabba , what you are describing does not sound like normal situation and should be investigated. You may try to disable protection components, restart browser and check which component is causing the issue. Or does only product exit (or uninstallation) help?

Hi Flood, can you tell me the inc number, thanks.

Hi @GreyKestrel , If you continue to face this situation, when the timer counts after pressing Win+L, please submit a ticket to technical support and let me know its number. We will request additional diagnostic information in order to further investigate.

Hola, ¿puede decirnos más sobre el problema? ¿Hay algún error? puede publicar una captura de pantalla? Gracias

Hi @Bryant89 , Can you explain a bit more what is the task you are trying to solve?

Hi @sigmund , Try to reset Firefox (Mozilla Firefox -> click on 'Firefox' -> 'Help' -> 'Troubleshooting Information' -> 'Reset Firefox' -> 'Finish'. ), will it solve the ….https://ff.kis.v2.scr.kaspersky-labs.com… issue?

Hi @Kata , When you say “ad blocker” , you refer to Anti-Banner? If yes, can you post a screenshot of the ads that are not blocked by Anti-Banner. Include the full URL in the screenshot so that we can test on our side as well. Thanks