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Everything posted by Igor Kurzin
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Web Anti-virus detection and virus removal
Igor Kurzin replied to ryanbylee's topic in Kaspersky Internet Security
Hi @ryanbylee , Can you clarify the scenario a bit more: which site did give you the “I understand the risk and wish to continue” button? I checked both links you have provided, they are blocked by Web AV. Which Kaspersky product name and version do you have? (Hover the mouse pointer over the Kaspersky icon in Windows tray to find out) -
Hi @MarioH , $recycle.bin is a standard Windows system folder. What makes you think it is a virus? As for _syncapp, please check this out: https://allwaysync.com/support/faq What is the "_SYNCAPP" folder that has appeared on my drives?This folder contains the synchronization database that is required for proper algorithm function without user assistance.
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About the Kaspersky free antivirus 2021 [merged]
Igor Kurzin replied to maron's topic in Kaspersky Free
Hi @maron , thanks for your feedback. Have a great day! -
Network Attacks, port scan UDP
Igor Kurzin replied to Akash Darwin's topic in Kaspersky Internet Security
Hi @Akash Darwin, please submit a ticket to technical support and let me know its number. Thanks -
ataque Ramsomwere .eight [MOVIDO]
Igor Kurzin replied to CYC Trading's topic in Para usuarios particulares
Buenas, por favor cree un incidente en el sitio my.kaspersky.com y enviar algunas muestras. Hágame saber el número de incidente. -
Youtube URLs copypasted in Discord are not blocked
Igor Kurzin replied to Stefanov's topic in Kaspersky Safe Kids
Hi @Stefanov , Hi @Dr. Awesome , Safe Kids checks and blocks the traffic only in the supported browsers. You need to block the applications that can be used as browsers, such as Discord. -
[INC000012758214] Technical Support
Igor Kurzin replied to PrancingHorse's topic in Kaspersky Total Security
Hi @PrancingHorse , it seems the ball is on your side, the incident is in status “Waiting for customer reply”. Can you kindly send an email back to reactivate the incident? -
You are most welcome! Encrypted files are not detected by Kaspersky, as they do not contain any malware (well, even if they would contain malware, Kaspersky would not be able to find out, as the file is encrypted and the contents is not available for scan). The purpose of the installation of Kaspersky is to find the encryptor program and block/delete it. Sometimes criminals use Remote Access to run the encryptor, we recommend to disable Remote Access on your PC. Here is how to do it on Windows 10: Disable Remote Desktop: - type “remote settings” into the Cortana search box. - open Remote Desktop properties. - disable "Enable Remote Desktop". You've now disabled remote access to your computer. Also change passwords for Windows user accounts, reset Wi-Fi router and a set strong password. Here is a set of recommendations for how to configure your router: https://support.kaspersky.com/common/windows/12779
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Hi @Yuvi178 , If I correctly understand you do not use any Kaspersky product? We recommend to install Kaspersky (you can use a free version) in order to check the PC for malware and to prevent further infection. As for .wrui, please submit a ticket to technical support via my.kaspersky.com and attach a sample for analysis.
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Hi @Rokoz , is it normal that the extesion is still on the browser? You can delete those extentions manually in Brave. Can you give it a try? If it does not work for some reason, you can reset Brave browser or delete current user profile and create a new one.
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Brave browser, kaspersky protection addon is greyed out
Igor Kurzin replied to nexon's topic in Kaspersky Internet Security
It is hard to make forecasts, but I have a feeling that it may make take a while. -
Brave browser, kaspersky protection addon is greyed out
Igor Kurzin replied to nexon's topic in Kaspersky Internet Security
Hi @nexon , No fix at the moment, regretfully. There is a compatibility request pending for implementation, no ETAs as the moment. -
svchost.exe con descarga no deseada [MOVIDO]
Igor Kurzin replied to LeonGT's topic in Para usuarios particulares
Hola, el problema se puede conectar con el router. Por favor, intente conectarse a Internet a través de alguna otra conexión a Internet, por ejemplo, a través del móvil. ¿Habrá una detección? -
How to see a Notification for quarantined file?
Igor Kurzin replied to Cyborg's topic in Kaspersky Total Security
Hi @Cyborg , I reproduced this on my side, we will look deeper into this issue. The workaround would be to enable notification on screen for "Object deleted" and "Object disinfected". I will update the topic when there is news. -
Hi @Kavuser10 , Sorry to hear about ths situation. We would like to deeper investigate the issue you are experiencing. In your second post you mention that there is another ticket open, is this for another issue? If yes, please submit a ticket with detailed description to technical support via your CompanyAccount, and post here the incident number. Or if the incident has already been submitted, post here the incident number, we will request some additional data for further analysis. Thank you.
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Hi Flood, KSK, no "configure device use by 'time of use' & or by 'schedule'" documentation has been fixed. Thank you and stay safe.