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Download update task failures

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Hi

Well, my problem is a follow:

 

I got several servers with Kaspersky Administratiob Server installed, one of them is updating from the Internet (your servers) and the rest of them are updating from an FTP server located in the first one ...

 

The problem is that, one day, without any changes (not even windows patches) the "child" servers stopped the execution of "Download Update task" with the message "File operation error" ...

 

The "father/root" server (which is updating from the Internet) is OK, the problem is with the ones updatng from it.

 

I've reviewed the following things:

1- Update destination folder permissions on every "child" server, and every thing is OK

2- Disk space and is OK

3- Access to the database and is OK

 

I've tried the following things:

1- Change the update location by using the share folder instead of FTP

2- Change the update location by using HTTP instead of FTP

3- Update manually

None of them worked, the same problem

 

Thanks

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Not sure what is wrong with the setup...

 

Are the clients KAV Workstations or KAV File Servers or both?

 

Can you set the updates up like this:

 

1. Create a global task to download updates from the Kaspersky Lab Update Service to the 'Share' folder on the Admin Kit Server, (make sure that you choose Admin Kit as the application and Download Updates as the task). By "global task" I mean create the task in the 'Tasks' folder that sits in the main icon tree, between 'Events' and 'Licenses'.

 

2. Create a policy that directs all clients affected by the policy to download updates from the Admin Server, i.e you'd need a policy for Workstations and one for File Servers, if applicable. During the policy creation you can modify update parameters such that the clients get updates from the Admin Kit's 'Share' folder.

 

Mike

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Oh, I guess that I was misinterpreted, sorry for that ... I think that the terms I used were wrong (father, childs, etc) ...

 

The problem is NOT the clients ... I will explain the scenarios again

 

A server machine (Windows Server 2003 SP1) with Admin Kit Server installed, a global update task downloading from Kaspersky Lab's Servers to a particular folder and an FTP server pointing to the same folder. This works fine. This one is the FATHER/ROOT in my hierarchy of updates

 

4 more server machines (Windows 2003 Server SP1) with Admin Kit Server installed, global update tasks downloading from the ONE ABOVE through FTP. These are the CHILDS/MIRRORS in my hierarchy of updates (I mean, one downloading from Kaspersky Lab's Servers and the rest of them downloading from it to avoid unnecessary internet bandwidth usage)

 

The problem begins when one day, without any change, the 4 global update tasks from the "child" servers began to fail with errors like "File operation failure", "Download error" and "The source file was not found"

 

These are the things I have reviewed and tested for a posible cause of the error:

 

1- Update destination folder permissions on every "child" server, and every thing is OK

2- Disk space and is OK

3- Access to the database and is OK

4- Change the update location by using the share folder instead of FTP

5- Change the update location by using HTTP instead of FTP

6- Manual update

 

And the error still exists...

 

Any idea?

Is there a way of getting a detail error? (i.e exactly which file or operation fails)

 

I hope to be more clear this time :D

 

PD: Client machines (Windows XP SP2) with KAV 5 for Workstation update without any problem from the root server through FTP. The error is only with the "child" servers

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dev why dont you use update from administration server .. dont use ftp or http on the child server. just install a network agent pointing to your father server which updates from internet.

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And how can I do that?

 

On the Update settings of the global update task there are only two options: through "Kaspersky Update Service" or through "Update source folder" ...

 

I've been using the second one for the "child" servers through FTP (and Shared Folders) and it worked for a while, but then it stopped with weird errors ... and thats basically the problem ...

 

I don't think that my scenario is the problem (I mean, is a classic setup: one from the Internet and the rest from the internal network through FTP, HTTP or Shared Folders). I guess that the problem is a misconfiguration in the Admin Kits on the childs servers ... but the thing I try to figure out is why it worked for about 2 weeks, and then, suddenly, stopped working?

 

I was searching in the Internet (googling) and I found one guy who has the same problem and ask for a solution in the old forum form here, but he didn't get an answer .... I reproduce his request

 

"Problem when updating AV database

Hallo,

i've problems while trying to update the av database with the automatically generated "Download updates task".

This task has worked propperly for serveral days, but now it stops with status: FAILED. Error description is: "File operation failure". I can't find any difference between the actual configuration and the config of the last days.

There were no changes at the server OS or anywhere else in our configuration.

Someone any idea why this happened and how to solve this problem ?

Best regards,

Chris"

 

The same problem as me ... that's the point :D

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Dev,

 

Inside the properties for the Download Updates task on the CHILD servers, for the 'Source' setting do you have 'Update source folder' selected, with the path to the update folder chosen? Or do you have 'Update from master Kaspersky Administration Server' selected?

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Dev,

 

Inside the properties for the Download Updates task on the CHILD servers, for the 'Source' setting do you have 'Update source folder' selected, with the path to the update folder chosen? Or do you have 'Update from master Kaspersky Administration Server' selected?

 

The option selected in the CHILD servers is "Update source folder" with the path to the update source (In my case an FTP server, but I've tested a shared folder too)

I've seen no option named "Update from master Kaspersky Administration Server" (where it is located?)

 

Any idea?

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Which version of the Admin Kit are you running? You can find the version info by right clicking on the localhost icon (or ip address) in the Admin Console and select the 'General' tab.

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Which version of the Admin Kit are you running? You can find the version info by right clicking on the localhost icon (or ip address) in the Admin Console and select the 'General' tab.

 

Using Admin Kit v5.0.0.369

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I was checking the admin kit again for a possible solution to this error, and I noticed that the Download update task of the ROOT server was running for a LONG period of time ... let's say, for DAYS ...

 

I tried to stopped manually and it came with an error: "The task cannot be stopped" (or something

 

I restarted the service but still the task was running and could not be stopped

 

I rebootted the server and the task was still running but I was able to stop it manually

 

How is that possible?

 

The wierd thing is that the clients (Kaspersky for Workstation) report that they are up to date

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This worked for me

 

Updating problem

If on 11-12 October 2005 you had a problem when updating:

 

The Administration Server from the Kaspersky Labs servers.

 

To rectify the problem, clean the contents of the storage of the antivirus databases and the application modules – by default the folder Kaspersky Lab\Kaspersky Administration Kit\Share\Updates and start the Administration Server's update task once again.

 

 

The Antivirus installed on the client's computers of the logical network from the Administration Server

 

To rectify the problem clean the folder C:\Documents and Settings\All Users\Application Data\Kaspersky Lab\<name of the antivirus application>\5.0\UPDTemp and update the antivirus database from the Administration Server.

Great number of antivirus database and application modules updates were laid out simultaneously and that caused the problem. For the present moment the problem is eliminated.

 

Kaspersky Labs apologize for the inconveniencies.

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