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About Skybluesky

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  1. Hello, I´m giving one last try before giving up on the kaspersky forum. Resolving this on my own is very difficult since I´m no expert. I´m sure there´s something wrong with the computer and I suspect a trojan. I believe it´s what´s affecting KIS and Windows protection services. If anyone has any suggestion or thinks that can help, please do.
  2. I´m sorry, I made a search and tried a link I found and tried loading the file on desktop just to see if it worked and it uploaded the file. So here it is: https://www.getsysteminfo.com/report/8590203fb8d7f1b9342f1a5825465901 I have to warn that some things are not in english, it´s in portuguese.
  3. Thank you. It´s a very useful tool. The problem is that I can´t upload the system info file like it says in the instructions link. I get this message: The file you tried to upload is not a valid zip or text file. I tried uploading the smaller zip file and also the text file on the inside but it doesn´t accept it. Of 284 GB of disk (C:) I have 199 GB free
  4. How about the more than 100 processes on task manager that make the computer slow? I´m sure I´m not using some. It´s just too many. And why did I had, some times, simple windows apps, like calculator and others that I never even opened in the session? --> Below, system info: Microsoft Windows [Version 10.0.17134.1] (c) 2018 Microsoft Corporation. Todos os direitos reservados. C:\WINDOWS\system32>systeminfo Host Name: ACER-PC OS Name: Microsoft Windows 10 Home OS Version: 10.0.17134 N/A Build 17134 OS Manufacturer: Microsoft Corporation OS Configuration: Standalone Workstation OS Build Type: Multiprocessor Free Registered Owner: ACER Registered Organization: Product ID: 00326-10000-00000-AA190 Original Install Date: 26-05-2018, 21:48:09 System Boot Time: 29-05-2018, 07:38:28 System Manufacturer: Acer System Model: Aspire 5742G System Type: x64-based PC Processor(s): 1 Processor(s) Installed. [01]: Intel64 Family 6 Model 37 Stepping 5 GenuineIntel ~2399 Mhz BIOS Version: Acer V1.07, 27-09-2010 Windows Directory: C:\WINDOWS System Directory: C:\WINDOWS\system32 Boot Device: \Device\HarddiskVolume2 System Locale: pt;Português (Portugal) Input Locale: pt;Português (Portugal) Time Zone: (UTC+00:00) Dublin, Edimburgo, Lisboa, Londres Total Physical Memory: 3.959 MB Available Physical Memory: 1.283 MB Virtual Memory: Max Size: 7.927 MB Virtual Memory: Available: 5.016 MB Virtual Memory: In Use: 2.911 MB
  5. I´ve done the disk scan and it says everything is ok. I scanned twice, first through windows and the "properties" of the computer and second using cmd checkdisk. Was this the scan you were talking about? I´m using Windows 10, latest version. Have 4 GB RAM but have no special programs on the computer, we use mostly for internet.
  6. Thank you very much for your reply. I´ll try a scan disk but I suspect it´s really some virus. About the corrupted profile I don´t know how I can check that.
  7. Hello, I have problems with Kaspersky Internet Security v.18 but I suspect it´s some kind of virus and need help with this because I don´t know how to resolve it. Lately, KIS scan has become very annoying - every single day it starts a complete verification and slows down the computer to a point it´s not possible to work with it. These scans last for more than 2 hours, every single day. Sometimes they don´t even finish. I tried changing the settings to once a month but the next day it starts again. The computer has other signs that make me think it´s a virus, etc. It keeps freezing completely or shutting down by it´s own, or restarting for no reason. I have serious difficulty in updating Windows and can´t update Adobe Acrobat. Everything takes too long, more than I remember to be normal on this computer, including opening programs. Start up can take some time too, it drags at the beginning and seems to have difficulty entering windows. Task manager has more than 100 processes listed and it seems to affect mostly CPU and memory. I used several programs to scan the computer and none of them found anything. System File checker didn´t find anything wrong. Kaspersky never found anything, not now and never in any of the last years I´ve used it. I suspect this infection has some years but everyone always tells me it´s normal for the computer to lag so much but I don´t think it is. I´m not sure if I should add some information about the computer. If needed or any other info, please ask. If there´s any way to resolve this, I´d very much like to know and would be thankful if someone could help.
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