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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. DIVERSE

    Hello, all. For reasons that might be obvious to those following the news, I am considering moving off Kaspersky’s products — at least in the interim. Some competitors offer trial downloads (e.g. for one month), and indeed even Windows comes with some AV features. But I am aware that it is generally strongly recommended not to allow two AV applications to run simultaneously, and this advice is sometimes simplified to recommend that two AV products should not even be installed at the same time. I am currently running KIS 21.3 on Windows 8.1 x64. The current licence expires around the end of 2022. So my question is this: what should I do with KIS while the alterna…

  2. Buddel

    According to an article published by c't, a German computer magazine, Kaspersky puts users at risk by means of a data leak allowing third parties to spy on users while they are surfing the web. Link to article: https://www.heise.de/ct/artikel/Kasper-Spy-Kaspersky-Anti-Virus-puts-users-at-risk-4496138.html The article mentioned above is currently hotly debated in the German section of this forum. Any comments from Kaspersky?

    • 18 replies
    • 4.9k views
  3. Beerlord

    Windows 11 won’t install because of KIS but when I update to the latest version it still does not install. Anyone able to get W11 installed?

  4. Skalya
    Started by Skalya,

    Is it possible to use the Opera Browser with Kaspersky running, and if so what setting do I need to enable/disable to make it work? I do not have Protection for Kids downloaded(and never have), and I tried added it to exclusions and trusted applications(no idea what either do but was just trying to get it to work lol). I understand from reading a couple of the other topics that the Opera Browser is not officially supported, and that the extension does not work. My question is that it seems the browser itself does for most people since the topics I have been reading are getting the extension running and not the browser itself? I have tried to follow the workaround that…

    • 15 replies
    • 4.9k views
    Flood and Flood's wife
  5. Piyi Zu

    My computer is running Windows 11 23H2 22631.3155 Professional (x64) and has Kaspersky Internet Security 21.3.10.391 (patch k) installed. After a quick scan of kaspersky, I restarted my computer but failed with a bluescreen. It said the OS ran into some problem and the error code was INACCESSIBLE_BOOT_DEVICE. After a forced reboot, the same bluescreen appeared again. I tried Windows boot repaire but it didn't work. I couldn't start the computer until I disabled the Early-Launch-AntiMalware on the boot option menu, which resulted in KIS not loaded. I thought the bluescreen must have something to do with KIS. To prevent rootkits and other unknown drivers from bei…

  6. farcki
    Started by farcki,

    Hi everybody, I installed recently KIS on my phone: Blackview BV6100, Android 9, KIS: 11.53.4.3381 I would mainly use it to lock a few apps. At the beginning it worked all right, but after a while it simply stopped, all apps can be opened even without the pin code screen popping up. Can you help with this? Thanks, farcki

    • 5 replies
    • 4.9k views
  7. ak1008

    Hi macOS 12.0.1 (21A559) on Macbook Pro M1 Pro chipKIS 21.1.0.150 When disabling the network attack blocker, everything works. When enabling, no connectivity at all is allowed, I cannot even ping google.com! Re-start, re-installation, nothing worked.

    rachelgomez_123
  8. Megasnake101
    Started by Megasnake101,

    So about a week ago my kaspersky internet security updates to v 21.2.16.590 but I went to control panel and I see I still have v20.0.14.1085 still installed. Same for secure connection. Is that correct or should that have uninstalled with the new version? If so, am I good to uninstall it without affecting anything?

    • 2 replies
    • 4.9k views
  9. Guest
    Started by Guest,

    My email was hacked and i cant access my kaspersky portal, i tried everything including creating a new profile just so i can access costumer support. if anyone have a solution could you please share it so i can recover and change the email address on my profile thank you

    • 2 replies
    • 4.9k views
  10. Guest #6328
    Started by Guest #6328,

    .Meds ransomeware was infected a month back ..!! and is there any stop decryptor or any other methods to recover the file .. i have tried with many methods..!! and i have reinstalled windows after infection.. but still other drives files holds strong encryption with .MEDS extension ..!! Badly need help. Hoping for anyone to come forward thank you

    • 1 reply
    • 4.9k views
    Flood and Flood's wife
  11. alanchcw

    Hi, Today, I use Delphi XE3 to develop a small test program which uses TIdHttp VCL control. After compiling the program, my Kaspersky reports the compiled EXE file as a virus HEUR:Trojan.Win32.Agent.gen . I make some more tests, and find as long as the program uses TIdHttp VCL control, the compiled EXE will always be reported as a virus. I belive this should be a false positive report. Has anyone else notice such a problem? And how to solve the problem?

    • 10 replies
    • 4.9k views
  12. darkrajput42

    I want to block all the outgoing connections from my Laptop through Kaspersky Internet Security. Kindly guide me regarding the same. OS Name - Microsoft Windows 10 Pro OS Version - 10.0.19042 Build 19042 Kaspersky Internet Security (Application Version - 21.3.10.391 (a)) Also, I want to confirm whether the incoming connections are blocked by default? Thank You. Windows Firewall Screenshot.

    • 2 replies
    • 4.8k views
    Flood and Flood's wife
  13. Mohammed Mansoor
    Started by Mohammed Mansoor,

    Since update to the latest version, my computer is slowing down substantially. Especially when I open Outlook or open a browser (Firefox or Chrome), the power usage would jump to as very high and the CPU would be up to 60%. Kaspesky Lab Launcher "avp.exe" is using excess CPU/Memory resources causing increased fan noise. Generally the CPU would be around 30% or 40% when I did not have anything open or running. I am running Windows 11 Version 23H2 for x64-based Systems and I am a paid customer of Kaspersky Internet Security. Please advise how to fix this problem.

    Flood and Flood's wife
  14. tonino2424

    Hi, I am having issues with KIS 2019. I am trying to stream videos from chrome, FF, edge but I cant. I am getting error codes 2004, 1001 or initalizing, then freezing. How do I fix this issue? thx

    • 3 replies
    • 4.8k views
    Flood and Flood's wife
  15. jubalante
    Started by jubalante,

    There are several news sites I wish to read but am blocked because of the ad blocker in Kaspersky Internet Security. How do I turn off the ad blocker for specific sites? As an alternative, if I cannot turn of the ad blocker for specific sites, how do I turn the ad blocker completely off? When I go to Settings and turn Protection off I no longer have the problem. However, I don’t want to search the Internet with protection off. So can I turn the ad blocker module off while not turning ALL protection off?

    • 3 replies
    • 4.8k views
    Flood and Flood's wife
  16. cdt
    Started by cdt,

    Hello, Long time user of KIS and Kaspersky VPN . I had to get a new Desktop which came preinstalled with McAffe . HP ( Home ) windows 11 ( 64bit ) .I read KIS was compatible with the 64 bit ( Windows ). I know I have to uninstall McAffe. The plan is to use this guide doing both steps 1 and 2 https://answers.microsoft.com/en-us/windows/forum/all/guide-for-completely-removing-mcafee/5faf0655-10c1-4315-bc7b-2d91065e6a6a Hopefully that will totally remove McAffe. I have My Kaspersky with all the current activation codes . I am also going to reinstall the VPN Before I start , was wanting to make sure I wa…

  17. Qute
    Started by Qute,

    Hello. I have 2 PCs in my house, one is mine and one mum's. She caught some kind of adware and while googling advice how to deal with it, my own Kaspersky blocked a dangerous java script. It was weird because it happened on google search page. That script came from domain "fairlotto". To be safe I added it to my router's url keyword blocker. This is where it gets weird. Somehow because of the block on all urls containing "fairlotto" neither my KIS nor Steam can update anymore until I take the word out. Steam can update itself but not any of its games. KIS just has networking failure error message. As soon as I remove the block on word, however, both update without any is…

    • 17 replies
    • 4.8k views
    Flood and Flood's wife
  18. AryanK
    Started by AryanK,

    I really don’t want to see Kaspersky Shields icon everywhere I go. Isn’t there a way you can make it so that only dangerous website are shown with Red Shields. This is getting quite annoying and This can be only disabled by switching off the kaspersky Anti-banner feature. Anti-banner is a good ad blocker. Quite useful. But something should be done about these repetitive logos appearing everywhere.

    • 3 replies
    • 4.8k views
  19. Sonny3Golf

    I am trying got connect my EOS200D to my Windows PC via Wi-Fi. All goes well according to the instructions in the Canon Guide until I get to the screen which informs me that the pairing process is in progress and at that point nothing happens no matter what I do. The message on the screen is "EOS-F7397B pairing (connection) with the computer in progress. Start EOS Utility on the Computer" but absolutely nothing happens. The camera is visible on the PC in two places: 1. In the Network settings in the lower toolbar and 2. also in the Setting page for Wi Fi. The Canon Utility program also appears in Kaspersky’s “Trusted” section but the sub program “Pairing” does not appear…

    • 12 replies
    • 4.8k views
  20. PaulH
    Started by PaulH,

    On XP full scan started and ran to the end unless I paused it. On Win10 I can leave the computer with it running, come back, it’s gone to sleep or hibernation and scan has stopped. Sometimes even if I’m using the computer I can switch to Kaspersky to see how it’s doing and it’s stopped. Sometimes I can be looking at that screen and it restarts by itself, sometimes not and I have to click Resume. What’s going on? It’s a pain.

    • 8 replies
    • 4.8k views
  21. GnosticSpirit
    Started by GnosticSpirit,

    I received an email stating the subscription on an old order will be renewed in December. I tried to log-in to cancel the renewal as the PC it’s for is now dead (I have Kaspersky on 2 other devices, neither of which are close to renewal). I’ve wasted over an hour trying to cancel the order when I should be out, but regardless of which of 2 email addresses I used (the renewal email came to me via a second address), or alternatively using the order number and last 4 digits of my CC I always got error messages when there were no errors! The Kaspersky help pages are way too complex and useless. Finally giving up I got a window spring up re a short survey as I’d not been able …

    • 9 replies
    • 4.8k views
  22. aq777

    The screenshot is in German but I hope support can help. I wanted to repair my iCloud client but during the repair Windows ask for some criptic msi package from the Kaspersky directory. Thanks.

    • 9 replies
    • 4.8k views
    darren918jp
  23. APCO

    Hello everyone, I have a weird problem. KIS is totally blocking: Windows update - Microsoft Store - Dell Support - Nvidia Geforce Experience login. i can open other websites easily, KIS itself can login to my.kaspersky.com and can update database smoothly. I searched the forum and found about using : opentip.kaspersky.com I wanted to check it on dell support website and i needed to login first.. the login page for kaspersky itself can't open with strange errors.

  24. scopex
    Started by scopex,

    I purchased a new code as my current one was about to expire and entered it into the app on my Win 10 Pro laptop thinking it would auto activate when the the current one expired as this is what the app claimed would happen, i checked today to confirm it had activated but it says there is an activation error and to activate manually i tried this but it still gives a “ you have used this code too many times error “, i have checked on My Kaspersky and it shows the license as active but no devices to send it to, the laptop is listed but again says activation error i have contacted support and received an auto reply but nothing from support yet, i did as requested and replied …

    • 0 replies
    • 4.8k views
  25. dongman

    Hi, i can't sign in my skype desktop until i exit kaspersky internet security I can sign in skype on web and and my phone I already add "Manage exclusions" to location on skype folder and still no luck When i try to add "Trusted applications" on skype.exe, kaspersky get crash for no reason For some reason, when i click "details and removes" on "skype-8.83.0.408.tmp" in Manage applications, i get "Application was moved or removed" Or maybe for some reasnon i can't find the real skype on Manage applications list

    iuaFSIUNfyaUYF731

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