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  11. Forum Knowledgebase

    1. Instructions

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  • Who's Online   10 Members, 0 Anonymous, 132 Guests (See full list)

    • SBak
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  • Forum Statistics

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  • Member Statistics

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  • Forum

    1. 3

      When will I get a refund?

      @Ace. What is your geographical location ?
      Berny in Kaspersky: Basic, Standard, Plus, Premium
    2. 3

      When will I get a refund?

      The problem is that I am not receiving any confirmation emails with an INC number after submitting the form. I have checked my spam folder and there is nothing there.
      • 1
      • Confused
      Ace. in Kaspersky: Basic, Standard, Plus, Premium
    3. 2

      False positive: aliexpress.ru.com flagged as Botnet C&C / Malware

      Welcome to Kaspersky Community. I have just reported via KOTIP, let's wait the final verdict.
      • 3
      • Like
      harlan4096 in Virus and Ransomware related questions
    4. 2

      False positive: aliexpress.ru.com flagged as Botnet C&C / Malware

      @aphrodite Welcome. Your URL has been submitted to Kaspersky Virus Lab , the verdict will be provided when available.
      • 3
      • Like
      Berny in Virus and Ransomware related questions
    5. 2

      False positive: aliexpress.ru.com flagged as Botnet C&C / Malware

      Hello, My domain aliexpress[.]ru[.]com is currently being flagged as “Botnet C&C / Malware” by some reputation and security services, including Kaspersky, and I would like to request a review as the issue has already been resolved. The domain is owned and managed by us. It is a WordPress-based website. In the past, the site was temporarily compromised and unintentionally contained malicious scripts and outbound connections, which may have led to the current detection. After identifying the issue, we have taken the following actions: - Removed all malicious scripts, links, and injected code - Eliminated all botnet-related and unauthorized outbound connections - Cleaned both website files and the database - Reset all credentials and secured the hosting environment - Updated WordPress core, themes, and plugins - Implemented additional security hardening and continuous monitoring Current verification results: - No malware hosted or distributed - No malicious redirects - No outbound connections to known malicious or suspicious domains - Only standard WordPress assets (HTML, CSS, JavaScript, images) The website is now fully clean and operational, and we are confident that it no longer poses any security risk. We kindly ask the Kaspersky team to re-evaluate aliexpress.ru.com and remove the Botnet C&C / Malware classification if possible, as this false positive is negatively affecting our reputation and users’ trust. Please let us know if any additional information or verification is required. Thank you for your time and assistance.
      aphrodite in Virus and Ransomware related questions
    6. 21

      Kaspersky Premium App für Android lässt sich nicht aktualisieren

      Hmm link teilen sollte kein Problem sein, ist ein universaler ich habe Plus Android schau mal ob er bei Dir geht und gib Bescheid. Hast eine PN erhalten.
      Longlife in Für Privatanwender
    7. 10

      Kaspersky Free will be discontinued?

      The online help document states that it would automatically renew, does that mean it will no longer automatically renew? And once the activation code is changed and the product is discontinued, no new free activation codes will be granted?
      Clark in Kaspersky Free
    8. 5

      Kaskersky Endpoint Security 12 silent install not working

      Hello THask, Of course I understand that the fact of running an installation in silent mode means that there's no output at all returned. But, the installation process should take some minutes to complete, and I suppose that while it is running, even in silent mode, the command prompt will wait until the install process completes to appear again. I mean, I don't think that a new process forks from the command prompt, and allows the command prompt to appear again immediately after me entering the install command and pressing enter. For me, the normal behaviour would be me entering the install command, and wait for the command prompt to appear again once the install has completed. I've haven't seen any install log in user temp or windows temp.
      Mariano Egurrola in Kaspersky Endpoint Security for Business
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