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Hello @Ghulam, Welcome! Yes, here is the link to Kaspersky Free: https://www.kaspersky.com/downloads/free-antivirus, *note* to use Kaspersky Free (you) *must* sign-into the Kaspersky Free *application* so it synchronises with (your) MyKaspersky account -> Limited free version of Kaspersky. Why are (you) worried about (your) MyKaspersky account? Provide *details/information* please so the Community can help you. In (your) MyKaspersky is Two Factor Authentication *enabled/activated*? Thank you🙏 Flood🐳+🐋

@Romannefidder, используете Rescue Disk 18? Попробуйте эту версию.

В моëм случае я хочу восстановить заражëнный диск, но при запуске приложения Kaspersky Rescue Tool загрузка доходит только до 50 процентов и вылезает табличка "Ошибка инициализации сервисов". Что мне делать в данной ситуации и как это решить, если кто-то знает пожалуйста помогите мне с этой ситуацией

Hello @Sheila Grundfest, Thank you for posting back & the image! We're now *assuming* the 'unfortunately we're unable to process your request at this time' error - happens in every supported browser ? Is that a correct assumption? From the information provided - no *obvious* Kaspersky error - alto - some of the provided information indicates there's a 'certificate error' -> some certificate errors cannot be 'overridden/excluded' - without the exact information the following is generic advice. As we don't know which santanderbank site (you're using) - DON'T copy *our* URL, use the exact URL from (your) SafeMoney browser. To *whitelist* there are *three* different places that may assist, we've numbered the screen-prints - hopefully they'll be easy to follow: IMAGE ONE -> open the SafeMoney *browser*, go to santanderbank site = YOUR URL, open the Kaspersky *extension*, change Private browsing to Allow data collection of this website; change Anti-Banner to Allow on this website. IMAGE TWO -> Kaspersky *application*, go to Security Settings, select Safe Browsing. IMAGE THREE -> In Safe Browsing *Settings*, scroll down to & *select* Advanced Settings. IMAGE FOUR -> Still in Safe Browsing *Settings*, scroll down to & select Trusted URLs IMAGE FIVE -> Add (your) URL, select OK, select OK (again), select SAVE IMAGE SIX, Select Confirm (to confirm the change). IMAGE SEVEN -> Kaspersky *application*, go to & select Network Settings IMAGE EIGHT -> *Uncheck* Inject script into web traffic to interact with web pages - this is a TEST *only* - read the end of our reply regarding this change! IMAGE NINE -> Scroll down to & select Configure trusted addresses IMAGE TEN -> Add santanderbank *DOMAIN*, select Add IMAGE ELEVEN - Select Save No IMAGE - Select Save (again) No IMAGE - Select Confirm (to confirm the change) ***Regarding: *Uncheck* Inject script into web traffic to interact with web pages - this change disables important functions - IF it works (you) need to contact Kaspersky*** Please post back IF there's any issues & or to share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Hello @Ali Hatamlej Welcome i think you mean White List? Nevertheless lets give it a go. To successfully install and operate the GTB DLP Agent on a computer running Kaspersky Endpoint Security v12.6, you need to configure Kaspersky to whitelist specific components of the DLP agent. This ensures that Kaspersky does not interfere with the DLP agent’s functionality. Below is a step-by-step guide to help you achieve this: 1. Identify GTB DLP Agent Components Before configuring Kaspersky, it's essential to identify all the components of the GTB DLP Agent that need to be whitelisted. These typically include: Executable Files: The main executable and any related helper applications. Examples: gtbdlp.exe, gtbdlp_service.exe (Replace with actual filenames if different.) Services: Windows services related to the DLP agent. Examples: GTB DLP Service Installation Directories: Folders where the DLP agent is installed. Example: C:\Program Files\GTB DLP\ Network Ports: Specific ports used by the DLP agent for communication. Example: Port 8080 (Replace with actual ports if different.) Note: If you're unsure about the exact filenames, services, or ports, consult the GTB DLP Agent's official documentation or contact their support team. 2. Configure Kaspersky Endpoint Security v12.6 a. Access the Kaspersky Management Console Open the Kaspersky Endpoint Security Management Console: This is typically accessible via your network's management server or directly on the machine where Kaspersky is installed. Log In: Ensure you have administrative privileges to make policy changes. b. Navigate to the Policy Settings Go to the "Policies" Section: This section allows you to create and modify security policies for different groups or individual machines. Select the Appropriate Policy: Choose the policy that is applied to the computer where you're installing the GTB DLP Agent. c. Add Application Exclusions Access "Threats and Exclusions": Within the selected policy, navigate to Protection > Threats and Exclusions. Configure Exclusions: Add File/Folder Exclusions: Path Exclusions: Add the installation directory of the GTB DLP Agent (e.g., C:\Program Files\GTB DLP\). File Exclusions: Add specific executable files (e.g., C:\Program Files\GTB DLP\gtbdlp.exe). Process Exclusions: If the DLP agent runs specific processes, add them by their executable names (e.g., gtbdlp_service.exe). Exclude Network Ports (If Applicable): If the DLP agent communicates over specific ports, ensure these ports are allowed through Kaspersky’s firewall. Navigate to Network Protection > Firewall Rules. Create a New Rule: Allow inbound and outbound traffic on the required ports (e.g., TCP/UDP port 8080). d. Adjust Application Control Settings Navigate to "Application Control": Within the policy, go to Application Control or Application Rules. Whitelist the DLP Agent Applications: Add the DLP agent’s executables to the whitelist. You can whitelist by File Path, Hash, or Digital Signature for enhanced security. e. Save and Apply the Policy Save Changes: After adding all necessary exclusions and rules, save the policy. Deploy the Policy: Ensure the updated policy is pushed to the target computer. This might require a policy refresh or a restart of the Kaspersky service on the client machine. 3. Verify the Configuration After configuring the exclusions, perform the following checks to ensure everything is set up correctly: Install the GTB DLP Agent: Proceed with the installation on the target computer. Monitor Kaspersky Logs: Check Kaspersky’s logs to ensure that it is not blocking any components of the DLP agent. Look for any denied actions related to the DLP agent’s executables or services. Test DLP Functionality: Ensure that the DLP agent is functioning as expected. Verify that data loss prevention policies are being enforced without interference from Kaspersky. 4. Additional Recommendations Consult Official Documentation: Always refer to the official GTB DLP Agent documentation for any specific requirements or recommendations regarding antivirus exclusions. Least Privilege Principle: Only whitelist the necessary components to minimize potential security risks. Regular Updates: Ensure both Kaspersky and the GTB DLP Agent are kept up to date to benefit from the latest security features and compatibility improvements. Contact Support: If you encounter issues or need further assistance, consider reaching out to Kaspersky or GTB support teams for specialized help. By carefully following these steps, you should be able to configure Kaspersky Endpoint Security v12.6 to accommodate the GTB DLP Agent, ensuring both security solutions operate harmoniously on your system. Thank you

Hello @Renée Okay thank you.

I have purchased the premium licence but not sure what is the safest way to scan my infected computer. Should i install Kaspersky on a USB and plug it into the infected computer? should I put the installed directly in the infected PC and install it there? wouldn't this then infect the anti-virus as well? Is there a better method?

This is an image of the error message I am getting. The bank suggested that I whitelist their website. How do I do that? They did tell me that they made some updates to their server software a few weeks ago. I do click on want to proceed but Kaspersky must see something that they do not like and won't let me proceed. I also cannot access bill pay when in safe money. I am also having a problem with one of my brokerage accounts that occurs only when using safe money. The whitelist option sound logical. HELP PLEASE