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  • Forum

    1. 1

      high battery consumption - mobile

      Welcome to Kaspersky Community. Please provide version of K. product installed. I guess all the Android / Google / Samsung Store updates in Your SA52 are up-to-date. Did You reboot or Power off / on the device?
      harlan4096 in Kaspersky: Basic, Standard, Plus, Premium
    2. 0

      Adware infection linked to AVG AntiVirus site. Not detected by Kaspersky?

      OS: Windows 11 Pro 64bit Kaspersky: Kaspersky Standard (5 device license) Problem Description A PC used by a family member has picked up a malware infection. Symptoms: The user became concerned when the system suddenly started popping up notices saying "Virus infection detected". These notices claim to be from Windows Defender and/or "Windows WebAddvisor". These notices are persistent. It will pop up 3 at a time and if you try to dismiss them using the "X" close button, another one pops up immediately. I take this to mean malware code is running locally on the machine (the notices persist even if no browser is open). The "click here" link on the notices purports to take the user to the AVG Antivirus web site. The site that open looks legitimate (it appears to actually be the AVG site) but I know scammers are incredibly good at faking legitimate sites these days. The issue appears to be linked to a single user account at this point. The popups occur in one user account (the regular user of the machine), but not if I log in myself using my own user account. Screenshot: (screenshot attached) Actions I ran a full system scan in KAV but this found nothing I have checked the list of running applications visually in Task Manager, and checked the normal Windows "auto start" locations in the file system and the registry, but I haven't seen anything that looks obviously bad. However I know malware authors are incredibly good at hiding their traces, so I had limited hope that this would yield results. My concern at this point is that I believe we have a malware infection and I don't know where it is or what it's doing. I am also concerned that KAV doesn't seem able to detect and fix it. Superficially, this appears to be just an irritating ad scam, however I don't like the idea of unwanted code running on the machine, because who know what it could be doing in the background.
      colin_e in Virus and Ransomware related questions
    3. 0

      Web Threat Protection exclusions

      Boa tarde, Um utilizador tem tido problemas a aceder ao banco online, pelos meus testes é do Kaspersky, adicionei os links do banco à exclusão, no caso de várias maneiras e várias links do mesmo banco só que não está a resolver. Segue o Print com os links que pus. Tenho que fazer mais alguma coisa? E também o banco tem mais que um link, faz redirecionamentos poderá ser por isso?
      Dsilva in Para PMES e empresas
    4. 46

      KRD новый образ.

      Добрый день. https://support.kaspersky.com/help/krd/2024/ru-ru/294012.htm Загрузите пакет linux firmware с сайта kernel. Пакет linux firmware нужен для корректной работы оборудования компьютера после загрузки Kaspersky Rescue Disk: Wi-Fi, USB-модемы, монитор и другие устройства. Поместите пакет linux firmware в корень съемного диска. Делали это?
      Yury N. in Kaspersky Rescue Disk
    5. 6

      When will Kaspersky support Arm64 Windows Devices?

      Same problem and solution with a Lenovo IdeaPad Slim 5 - using a "other" program and will maybe change other 5 equipment's to
      FranzJosef in Kaspersky: Basic, Standard, Plus, Premium
    6. 1

      high battery consumption - mobile

      Since the 12th of this month, Kaspersky's battery consumption has skyrocketed on my Samsung A-52S mobile device. On September 11, daily consumption was 1.2%; September 12: 76.5%; September 13: 59.1%; September 14: 72.4%; today it is already at 21.5%. What could be causing this? Android 14x- Samsung A-52S 5G
      AlexeiL in Kaspersky: Basic, Standard, Plus, Premium
    7. 46

      KRD новый образ.

      День добрый, тоже проблема с разрешением экрана. материнская плата msi ms-7641 ver 3.0 процессор athlon ii x3 460 видеокарта встроенная radeon hd 3000 (встроенная) монитор acer v246 (подключен через vga) Прилагаю отчёт https://dropmefiles.com/XwjwL
      cppmsp in Kaspersky Rescue Disk
    8. 11

      Касперский блокирует Steam, Яндекс Диск

      @Михаил0011М Вероятнее всего, это происходит потому, что включена постоянная проверка защищенных соединений. Лучше оставить по умолчанию - по запросу компонентов защиты, второй пункт в списке.
      • 1
      • Like
      AlexeyK in Kaspersky Total Security
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