You're most welcome & thank you, @Trang Tran,
Additionally, in KTS Reports, are there any events for: Zoom, Messenger Notification, (your company) Access to VPN?
& in KTS, Application control, are: Zoom, Messenger Notification, Access to VPN, trusted?
Hello @Trang Tran,
Thank you for posting back & the information!
💥Please re-enable Encrypted connection scanning -> scan encrypted connections.
IF you had Windows 10, you could install Kaspersky VPN 188.8.131.523 & configure the Split tunneling feature to exclude the apps that are not working🤔
You may wish to log a request with Kaspersky Support, on the support page select either Chat or Email, then fill in Application malfunction, Other template; include the screen images, & the KTS Report if it shows the issue and a detailed history; Support may need logs, traces & other data, they will guide you.
If you do log the issue with Support, please share the outcome with the Community, when it's available?
In our tests, in notepad, we can build the app exe file, change to .xml & *import*, at least that will import all the apps you wish to apply the exclusions too.
From there, if what support are saying is correct, you're going thru the dreary process of applying the exclusions manually😩