Kaspersky VPN

Hello, We would like to follow-up on the router support that you have asked about. We have reсently restored router support, with OpenVPN configuration files now available for you on My Kaspersky.

Hello! If you can't find an answer to your question in the Knowledge Base and through searching the community forums, you can create a new topic with a question. Before you post a new topic in the Kaspersky Support Forum, please read the Forum rules. When creating a topic, be sure to specify: Version of your operating system (How to find the version of your operating system). Name and version number of the Kaspersky application (How to find the name and the version number of a Kaspersky application). Explain in details the nature of your problem. If necessary, attach a s…

Kaspersky VPN is a tool for protecting Internet connections. Kaspersky VPN establishes a secure connection: it hides your real IP address and location, and transfers your data via the encrypted channel. Use Kaspersky VPN to protect your credentials and private information when you shop online or use social networks. You can always download the latest versions of the Kaspersky VPN from here You can purchase license of the Kaspersky VPN here Knowledge Base Product Kaspersky VPN is here: https://support.kaspersky.com/ksec We recommend using My Kaspersky. My Kaspersky is a one-stop point for protection of your digital life and those you ca…

Hello, I have [Kaspersky Plus/Premium] with VPN included, paid for one year, and I use it on my PC and my phone. Since the early morning of Sunday, October 11, I haven't been able to connect to the VPN on either device. The location I need is Argentina, and it won't connect. I uninstalled and reinstalled the app on both devices, and nothing changed. From what I've read on this forum, I'm not the only one: users from many countries are reporting the same problem, and moderators have replied that it's a known issue that has been escalated. However, there is still no official statement and no estimated time for a fix. I paid for a service I can't use, so I'm asking for: 1. A…

Hi I need your urgent help as I can not use VPN. Details: I got subscription based Kaspersky Standard Plus with that I got VPN, few days ago after auto subscription renewal I notices VPN is not accessing website after reading articles of websites I re-installed VPN but shows refer screen shot "No connection to My Kaspersky. Please try again later". Even I enter my E-mail address of Password correctly, Also on my "MY Kaspersky account" I did not find any code. My subscription is valid for one year. Any urgent help to get VPN code will be appreciated. Thank you

For many locations visible IP does not match selection. For example: Aruba -> IP is in USA, Cyprus -> IP is in Holland, Moscow -> IP in Praha etc. It is really hard to find location which will match with IP provided by VPN. It was not like that before. I think it started a few months back. This totally defeats one majour purpose of VPN. Premium subscription. Both Windows 10 and 11. App ver: 21.25.7.504-2 (a). Updates, reboots do not fix the issue.

Also my Kaspersky VPN hasn't been working in Turkey for 3 days and its still down definitely not good enough

Hi to all someone knows what is happening with VPN application, it's down since 2 days.

I cant even log in to my account page to cancel the automatic renewal for the VPN subscription. Is this intentional so that you guys can keep milking me for nothing? Since I cant even log into the account page, please cancel the automatic renewal on my behalf. Your very unsatisfied customer

My Kaspersky VPN is not working From Last 2 Days i un-installed and installed again but still not work

I have Kaspersky Premium and use the Kaspersky VPN. Several days ago, I received K-VPN services were unavailable. For testing purposes, I uninstalled the VPN and tried reinstalling it using the registration number for K-Premium. I get the error message "The activation code cannot be added". Is this error caused by the K-VPN services not being available or is this a completely different problem? I'm in Canada. Thanks.

My location is Turkey and VPN has not been working since yesterday 10th of October. Actually, VPN has been kind of unstable and laggy even before this shit started. Will be compensated for this mess??? I don't want to pay for renewal if this is a frequent issue.

I am unable to access websites through my Kaspersky VPN. Other VPN software on my system is functioning correctly, indicating that the issue is specific to Kaspersky VPN.

My internet connection is good but i have that problem. I dont know how to fix that.

I'm using paid Kaspersky VPN on macOS (Apple Silicon). Recently, I keep getting the "VPN unavailable. Check your internet connection and try again." error whenever I try to connect, even though my internet works fine. Fix this issue immediately or I want a full refund!

Hello, I recently switched from Windows to Linux. I've been a Kaspersky user and have been very satisfied with your services, so I'd love to keep using them on my new system. Is there an official VPN client or any supported solution for Linux? Details about my setup: Distribution: CachyOS (Arch-based) Desktop environment: [e.g., KDE Plasma / GNOME] If there's no native app yet, are there any officially supported alternatives, such as manual configuration (OpenVPN/WireGuard), or a planned release for Linux? Package formats for Arch-based systems (e.g., a PKGBUILD or AUR package) would also be welcome. Thank you in advance.

HP smart tank plus printer connected with wifi doesn't work if vpn (kaspersky plus) is enabled. Is it possible in vpn parameters to filter ip adress of the printer in lan to let the direct connection without vpn ? Thanks for your help. did72

Hi, I have an active Kaspersky Plus subscription, which includes unlimited VPN. However, I cannot access or activate the VPN feature in the Kaspersky Android app. When I try to access the VPN, I am redirected to my profile/account page instead of the VPN connection screen. I also tried installing Kaspersky VPN Secure Connection separately, but it tells me to uninstall it because VPN is now integrated into the main Kaspersky app. My Kaspersky Plus subscription is active, but there is no option to activate the VPN. Could you please help me resolve this issue?

My VPN doesn't start or work, I tried to restart the computer, did not work, ended as many tasks related to kaspersky as I could in the task manager, didn't work too, and I am out of ideas of what to do, so if you have any, I will be happy to hear it. Maybe this anti-virus loves me, because as I was trying again, now even main app of Kaspersky stopped working, I will try to restart my computer again. I will come back with more info to you. My OS: Windows 11 Version 25H2 My Kaspersky Version: 21.26.4.406

Hi everyone, I’m posting this to save other Malaysian users from wasting their time troubleshooting what looks like a technical issue, but is actually an undocumented regional block. If you are using Kaspersky Standard and wondering why the Free/Limited VPN is missing or cannot be activated on your Android app in Malaysia, it is not a bug. They removed it. I recently spent time trying to figure out why I couldn't access the limited VPN included with my license. After back-and-forth emails with Kaspersky Support and their Escalation Team, they finally admitted that the free/limited VPN has been geo-restricted in Malaysia. Here is the exact response I re…

Hi I am trying to setup my Linux VPN using my Kaspersky subscription but I am not being successful. I installed the OpenVPN software on Ubuntu and I created the .ovpn file on My Kaspersky. I am giving the openvpn --config kaspersky_uk.ovpn command and supplying the username and password I was given for that file, but a VPN connection is not successful

I bought the VPN for israel location but there isnt israel?

İ just get kaspersky plus for vpn and i tried to use it for opening discord with split tunneling. it works well but only for discord, my other apps like steam, riot games and even spotify and opera doesnt work(having connection issues) how do i fix it i need help

It's disappeared before and com back but it's been a few days now. I can get that sometimes the VPN doesn't work, but how does the option managed to completely disappeared altogether? This is the main function I'm paying for 'Plus'. I've stuck with K despite the issues but with the number of websites you can't access at all with the VPN on and now this, I'm at the end of my patience with it. Please fix very soon.