Igor Kurzin

Not sure what you mean, I passed the help article issue to the corresponding team.

Hi @maron , Thank you for your positive comment! Subsequent scans are even faster, because of iSwift and iChecker technologies used: https://support.kaspersky.com/15237 Regards, Igor

Hi @Shweta , Please do the following: Reproduce the installation error. Do not close this error, keep it open. Collect a GSI report: https://support.kaspersky.com/common/diagnostics/3632 . It may take 30-60 minutes. Create a ticket to technical support via my.kaspersky.comRegards, Igor

Добрый день @drlex , Kaspersky Anti-Banner должен убирать пустые места с вырезанной рекламой. Вот как выглядит у меня при открытии в Chrome: Какой браузер Вы используете? С уважением, Игорь

Hi @Martin839 , In the scan reports, if you see a Background scan completed - it means the rootkit scan was run as well. Regards, Igor

Hi Flood, Merry Aussi Christmas :) Rootkit scan runs as a part of Background scan and Full scan. Regards, Igor

Hi @juice_of_2_limes , Does it help to pause protection, then restart browser and check? Try to reset the product configuration settings to detault values (Settings → Manage settings → Restore), restart browser and check? Regards, Igor

Hi @Mitch , Check the reports of File Anti-Virus via More tools → Reports, will there be any information on the object that was detected as MEM:Trojan.Win32.SEPEH.gen and deleted? Regards, Igor

Hi @celsurf , Capturing traffic is a very intensive process, taking lots of disk space, loading CPU, etc. You definitely would not want to have any software dumping all the traffic all the time. We have a utility that dumps network traffic, it is used to troubleshoot various issues, and the resulting data is huge, even when it runs for a short period of time. Regards, Igor

Hi @ias0na , I see your point, in the current version the automatic update cannot be disabled, this may change in the future. The workaround is to disable the automatic update via registry: 1. Disable Self-Defense 2. Exit Kaspersky product 3. Add the following parameters in system registry: For x64 systems: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KasperskyLab\AVP20.0\environment (20.0, or 21.1, or, 21.2 - depending on the version you have installed) add a STRING parameter IsVersionUpdateEnabled with value 0. For x86 systems: HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab\AVP20.0\environment add a STRING parameter IsVersionUpdateEnabled with value 0. 4. Start Kaspersky product 5. Enable Self-defense Regards, Igor

Hi @chuckie72, It is a pity you decided to uninstall, we could have tied to find the cause of this behavior, as normally Kaspersky product does not affect the system start time. If you decide to give it another try - let us know, we will try to help. Regards, Igor

Hi @MatheusBRA16 , Please try to solution by Anton from above your post, does it help? Regards, Igor

Hi @ADHC , Can you please post a screenshot of the “a new PPP connection” message you get? Regards, Igor

Добрый день, @EstebanLaclarus , Менять все пароли (Windows, почта, и т.д.) Обязательно использовать сложные пароли Сбрасывать роутер на дефолтные настройки (обновить прошивку, если есть более новая), менять пароль для доступа к роутеру. Отключать удаленный доступ к компьютеру Отключать гостевой аккаунт Windows Kaspersky Internet Security обладает всеми необходимыми компонентами для предотвращения несанкционированного проникновения. С уважением, Игорь

@rolvee добрый день, скорее всего, вы используете Windows 10, а в этой операционной системе звуки уведомлений настраиваются системой и мы повлиять на тот звук, который выдает Windows - не можем. А в Windows 7, например, будет свинья кричать :) После инструкций kmscom: Нажимаем правой кнопкой мышки на иконку продукта на панели задач. Открываем окно «О продукте» (оно же About).Набираем заглавными буквами IDKFA. С уважением, Игорь

Hi, The issue with twitter has been fixed in both KSK and Parental Control. Regards, Igor

Good point, this should be fixed.

Hi Flood, Thanks for posting this feedback, eagle eye :) Nothing escapes you. Reported to the corresponding team for fixing. Regards, Igor

Hi Flood, You want me to play the “guess what I want you to fix” game? 🙂 Best regards, Igor

Hi @Sib3riX , We got your incident, on it. Sorry for a delay. Regards, Igor

Hi @Pavel Burov , Sorry to hear about this issue. Inject script into web traffic to interact with web pages If the check box is selected, Kaspersky Total Security injects a web page interaction script into web traffic. This script ensures the operation of such components as Safe Money, Private Browsing, Anti-Banner, and URL Advisor. Please provide more details on the products you had installed/removed? Follow the advice from Flood to install the latest version (if not already). Which product/version you have now? No issue in normal browser mode, issue occurs only in private browsing mode? Regards, Igor

Hi @TPerry , Welcome to the forum! Not sure how exactly you are trying to add the exclusion, can you post a screenshot? Regards, Igor

Hi @BobBuzz , If the issue with uninstallation persists, please submit a ticket to technical support and let me know the incident number. Thank you. Regards, Igor

Hi @Flood and Flood's wife , can you share the INC number with me? I will doublecheck. Regards, Igor

Hola, @danielo, Es un problema conocido: después de una actualización de la versión 21.1 a la versión 21.2 la configuración del filtro de datos adjuntos (Mail-AV > Advanced > Configurar filtro de datos adjuntos) no cambia a la configuración predeterminada (solo para las extensiones: *.bat, *.md, *.com, *.exe, *.js, *.jse, *.msi, *.scr, *.vbe, *.vbs) y todos los tipos de extensión están habilitados. Para resolver el problema, deshabilite el cambio de nombre de todas las extensiones, dejando las peligrosas habilitadas: *.bat, *.md, *.com, *.exe, *.js, * Saludos, Igor