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Everything posted by Igor Kurzin
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Проблема после обновления. [MOVED]
Igor Kurzin replied to BANDERLOGIE's topic in Kaspersky Internet Security
Добрый день @BANDERLOGIE , Проверка проводится, если она включена (Проверка -> Проверка съемных дисков): С уважением, Игорь -
Получилось воспроизвести, завел ошибку 4642449, как только будут новости - отпишусь. Спасибо.
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KIS crashes Chrome when using Check Point VPN
Igor Kurzin replied to tomasmedek's topic in Kaspersky Internet Security
Hi @tomasmedek , Can you clarify, what happens with Chrome? Any errors? Can you post a screenshot? Does it help to pause Kaspersky protection / exit Kaspersky? Please note, the list of applications incompatible with Kaspersky contains: Check Point VPN - 98.60.9514 Check Point Endpoint Securityhttps://support.kaspersky.com/15071#block1 Regards, Igor -
MEM:Trojan.Win32.Sepeh.gen, detected, cleaned, but why?
Igor Kurzin replied to Mitch's topic in Kaspersky Security Cloud
Hi @Mitch , Thank you for the screnshot. For further analysis please collect a GSI report (https://support.kaspersky.com/common/diagnostics/3632) and submit a ticket to technical support. Let me know the incident number. Regards, Igor -
Hi @celsurf , The scenario is not very clear, can you give more details. How exactly the computer connects to work? Regards, Igor
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Devices Not showing In My Kaspersky
Igor Kurzin replied to ErnestN's topic in Kaspersky Internet Security
Hi @ErnestN, Please submit a ticket to technical support via my.kaspersky.com for further investigation and resolution of this issue. Regards, Igor -
About the Kaspersky free antivirus 2021 [merged]
Igor Kurzin replied to maron's topic in Kaspersky Free
Hi @maron , Thank you for your positive comment! Subsequent scans are even faster, because of iSwift and iChecker technologies used: https://support.kaspersky.com/15237 Regards, Igor -
Hi @Shweta , Please do the following: Reproduce the installation error. Do not close this error, keep it open. Collect a GSI report: https://support.kaspersky.com/common/diagnostics/3632 . It may take 30-60 minutes. Create a ticket to technical support via my.kaspersky.comRegards, Igor
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Добрый день @drlex , Kaspersky Anti-Banner должен убирать пустые места с вырезанной рекламой. Вот как выглядит у меня при открытии в Chrome: Какой браузер Вы используете? С уважением, Игорь
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MEM:Trojan.Win32.Sepeh.gen, detected, cleaned, but why?
Igor Kurzin replied to Mitch's topic in Kaspersky Security Cloud
Hi @Mitch , Check the reports of File Anti-Virus via More tools → Reports, will there be any information on the object that was detected as MEM:Trojan.Win32.SEPEH.gen and deleted? Regards, Igor -
Network Monitor - Expanding its functionality
Igor Kurzin replied to celsurf's topic in Kaspersky Total Security
Hi @celsurf , Capturing traffic is a very intensive process, taking lots of disk space, loading CPU, etc. You definitely would not want to have any software dumping all the traffic all the time. We have a utility that dumps network traffic, it is used to troubleshoot various issues, and the resulting data is huge, even when it runs for a short period of time. Regards, Igor -
Hi @ias0na , I see your point, in the current version the automatic update cannot be disabled, this may change in the future. The workaround is to disable the automatic update via registry: 1. Disable Self-Defense 2. Exit Kaspersky product 3. Add the following parameters in system registry: For x64 systems: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KasperskyLab\AVP20.0\environment (20.0, or 21.1, or, 21.2 - depending on the version you have installed) add a STRING parameter IsVersionUpdateEnabled with value 0. For x86 systems: HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab\AVP20.0\environment add a STRING parameter IsVersionUpdateEnabled with value 0. 4. Start Kaspersky product 5. Enable Self-defense Regards, Igor
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My PC takes a few minutes to start, about three minutes.
Igor Kurzin replied to chuckie72's topic in Kaspersky Security Cloud
Hi @chuckie72, It is a pity you decided to uninstall, we could have tied to find the cause of this behavior, as normally Kaspersky product does not affect the system start time. If you decide to give it another try - let us know, we will try to help. Regards, Igor -
Hi @MatheusBRA16 , Please try to solution by Anton from above your post, does it help? Regards, Igor
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Repeatedly prompted for permission when using VPN Express
Igor Kurzin replied to a topic in Kaspersky Internet Security
Hi @ADHC , Can you please post a screenshot of the “a new PPP connection” message you get? Regards, Igor -
Добрый день, @EstebanLaclarus , Менять все пароли (Windows, почта, и т.д.) Обязательно использовать сложные пароли Сбрасывать роутер на дефолтные настройки (обновить прошивку, если есть более новая), менять пароль для доступа к роутеру. Отключать удаленный доступ к компьютеру Отключать гостевой аккаунт Windows Kaspersky Internet Security обладает всеми необходимыми компонентами для предотвращения несанкционированного проникновения. С уважением, Игорь
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@rolvee добрый день, скорее всего, вы используете Windows 10, а в этой операционной системе звуки уведомлений настраиваются системой и мы повлиять на тот звук, который выдает Windows - не можем. А в Windows 7, например, будет свинья кричать :) После инструкций kmscom: Нажимаем правой кнопкой мышки на иконку продукта на панели задач. Открываем окно «О продукте» (оно же About).Набираем заглавными буквами IDKFA. С уважением, Игорь