Igor Kurzin

Hi SeriousHoax, Can you kindly contact support via https://support.kaspersky.com/b2c/, we would like to collect some additional data for analysis. Please let me know the incident number.

Hi Thi Vo, Glad the issue got resolved. Can you specify, did you enable back 'Scan encrypted connections upon request from protection components' and everything works ok?

Добрый день, Вирусные аналитики проверили сайт https://verse.aavegotchi.com/, ничего подозрительного не обнаружено.

Will be fixed in KPM 10. Release is expected in May-June.

Hola, Intente abrir el Navegador protegido primero y luego abra el sitio del banco en Navegador protegido, ¿persistirá el problema?

Создайте, пожалуйста, запрос в поддержку для решения данной проблемы https://support.kaspersky.ru/b2c/RU?qs=on

Yes, you can manage scheduled tasks this way: press Start -> type taskschd.msc -> press Enter. Select Task Scheduler Library. You can analyze the tasks and press 'Disable' on the right.

Публичного списка, к сожалению, нет.

Добрый день, уточните, пожалуйста, о каких правилах для сетевого экрана речь? Можно скриншот?

Привет, добавил ваш пост в соответствующее пожелание (5254803). Спасибо!

Hi Thi Vo, Does it help to disable scan of encrypted connections via Settings -> Additional -> Network -> select "Do not scan encrypted connections"? Try this: - Open Kaspersky > Settings > General > uncheck Enable self-defence option. - Save settings > unload Kaspersky by right-click on the 'Green shield' Kaspersky icon in System Tray (on the bottom right corner of your screen) and select “Exit”. When asked if you are sure you want to exit, please click on “Continue”. - Go to C:\ProgramData\Kaspersky Lab\AVP21.3\Report - Delete contents of this folder. - Launch Kaspersky, enable self-defence and check.

Hi BigHotStud, Can be something 'legal' working in the background. You can try to find out what it is by disabling other processes (start up tasks). 1.Start in Clean boot: https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd 2.Disable scheduled tasks: - go to c:\windows\system32\tasks - create a folder with any name (e.g. 'Test') - move all the contents of c:\windows\system32\tasks to this new folder - restart PC

Hi John, Which tools are you referring to? These? In the new version the components from under 'More Tools' are located in the main menu.

Подскажите, пожалуйста, вы тоже делали откат к предыдущей точке восстановления Windows после установки продукта? У вас проблема сразу после установки стала проявляться или после каких-то действий?

Wir haben die Website zur Erkennung hinzugefügt. Jetzt ist es: Komponente: Web-Anti-Virus Ergebnisbeschreibung: Blockiert Typ: Bösartiger Link Name: https://wp20.ru/favicon.ico Präzision: Genau Bedrohungsstufe: Hoch Objekttyp: Webseite Objektname: favicon.ico Objektpfad: https://wp20.ru Grund: Cloud-Schutz Danke!

Vielen Dank, wir werden das prüfen.

¿Has creado exclusiónes para?: С:\Program Files (x86)\NetSupport\NetSupport Manager\client32.exe C:\Program Files (x86)\NetSupport\NetSupport Manager\PCICTLUI.EXE Tienes y es necesario cambiar esto por 'No analizar todo el tráfico'.

Hi, The product for Android takes care of the threats that can be harmful for Android OS. Detecting all the known threats would be an unnecessary overkill, as it would overload the product, reduce the performance, etc. The product for Windows detects all the threats, including those for Android OS.

Hola, Además de lo que Harlan ha publicado... ¿Ayuda salir de Kaspersky o solo ayuda la desinstalación?

Hi darkflux, Looks like the issue is due to "locking your PC down". Can you please give more details on how the Windows 7 is locked down, how changes are wiped and reset?

Hi, in addition to what Flood has posted, it may be a good first step to reset Chrome browser via the instruction: https://support.google.com/chrome/answer/3296214?hl=en

This file contains temporary data of Kaspersky, the size of 1,6Gb on the disk is normal. You can disable Self-Defense in the Kaspersky product, then exit Kaspersky product and delete the file.

You can remove Kaspersky products via command line only if you first enable password protection in the product, then you can run uninstallation and include the name/password. Which upgrade are you planning to make? (trying to figure out if clearing KSC first is needed).

Hi Flood, The responsible teams are working on this. There is a process they have to follow and due to several reasons it is taking time. There was a communication on the issue (5436901) this week, I am keeping an eye on it, and as soon as it is fixed, I will give you an update. Sounds good? :)

Hi @kyuno1 , Please submit this sample at https://opentip.kaspersky.com, if it is not detected yet, please click ‘Submit to reanalyze’ button.