Igor Kurzin

Hi all, Usually malware analysts are lightning fast to fix false positives, this time it is taking a little longer than expected, I have checked with them, they are giving an ETA for 24-48 for the fix to arrive. Sorry for the inconveniences caused.

Hi @Studynx , If changing password/resetting 2fa requires a code that you get on your mobile device and have to enter it manually, assuming the malicious person does not have access to your mobile device, the account hacking seems not probable.

Hi @Snowwolfboi , It depends on your needs. Check this out: https://support.kaspersky.com/common/buy/15494

Hi @Wakior , What exactly happens, is there an error message? Can you post a screenshot? Does it help to pause protection?

Hey Flood, Thanks for your post, we can update both topics after this is sorted out by the malware analysts.

Hi, we are on it, please stand by.

Добрый день, С учетом устаревших антивирусных баз в этом нет практического смысла.

Hey Flood, Such things can happen, new links are added to databases not the very same second they appear in the wild.

Hi @always_working , Links are checked at the moment of getting them and informing the user that the link is harmful. The scenario “malware deployed without ever opening the text” seems improbable.

Hi @Dk Om , Sorry, we do not provide malware (in any form). If you would like to test detection of malware, you can use the test program, here is more information: https://support.kaspersky.com/common/diagnostics/7399

hi @AAmado , My question is: does the VPN installed on the computer individually block, or change the IP of all devices connected to the network, even without being installed The answer is ‘no’, VPN installed on the computer does not influence other devices in the network, it only serves to make a VPN tunnel between the computer and the remote VPN server.

Hi @Studynx , Real time protection by default does not scan large files, as per the settings: As you can see you can remove the ‘Do not unpack large compound files’ and let real time protection check bigger files. This may affect overall system performance though. Quick Scan does not scan all types of files by default. Or you mean Scan from Context Menu? For a test, I just ran a scan of ~30Gb archive. No issues scanning. You can scan bigger files, you only need enough free space on the disk to unpack and scan. What you can do to make sure that files inside the 22Gb file are scanned: Go to Settings → Interface → Notification settings → Scan → under ‘Informational’ part check to Save in local report all the events: ‘Object processed’, ‘Object skipped’, etc. Go to Scan → Scan from context menu settings → Advanced settings → uncheck ‘iSwift’ and ‘iChecker’ technologies → Save. Right click on the downloaded 22Gb file and choose to scan. Then check the report for the status of the scan.

Hi @Sessh0umaru , Does it help to configure an exclusion via Settings → Threats and Exclusions → Manage exclusions → Add? Example:

Hi @ahd , Does it help to pause Web Anti-Virus or File Anti-Virus? Can you kindly submit an incident to technical support via https://support.kaspersky.ru/b2c/ and send me the incident number?

Hey Flood, Got no reproduction on our end. Can you submit an incident and attach the email that you sent as your reply to the inc (which got bloked)? We need the email saved as a file with extension .eml or .msg. Please let me know the inc number. Regards, Igor

Hi Flood, Thanks for reporting this one, we will get it fixed. Regards, Igor

hi @Jwulf1092 , Please contact technical support by creating a ticket at https://support.kaspersky.com/b2c/

Hi Flood, thanks for bringing this up, we will fix it.

Uninstalled Kaspersky Protection addon, the game loads for the same 5 seconds.

Hi @Basic user , Thank you for your reply! It seems the time to load the game depends on some other factors (network speed, load of the remote server), as now with Kaspersky running at full power (with enabled Kaspersky Protection addon) the game loads for 5-10 seconds. Uninstalled Kaspersky Protection addon, the game loads for the same 5 seconds.

Привет, воспроизвел у себя, завел ошибку 5441774. Как будут новости - дам знать. Спасибо!

Hi, @Basic user , I tried to reproduce - no issue. With enabled/disabled Kaspersky addon - no difference. It only takes some times from 10 seconds to several minutes to actually load the game. No influence from Kaspersky side. Do you still have the reproduction?

Thanks for the information. The solution would be the following: Uninstall Kaspersky (VPN) Secure Connection and Kaspersky Total Security (or Kaspersky Internet Security) using KAVremover tool: https://support.kaspersky.com/en/common/uninstall/1464Right click the Start button -> chose Computer Management -> click on Device Manager -> expand Network Adapters -> make sure there are no network adapters with name Kaspersky Security Data Escort Adapter. If there is a Kaspersky Security Data Escort Adapter present -> right click on it and choose Uninstall device -> Uninstall.Reinstall Kaspersky products. This should fix it.

Hi @tanjiro , Do the following: Run Command Prompt (Admin) (press Win and search for Command Prompt) and execute the following command:ipconfig /all In the output results look for “Kaspersky Security Data Escort Adapter” under “Description”. For example:How many Ethernet adapters with description “Kaspersky Security Data Escort Adapter” do you have?

Hi @BigHotStud , How did you get rid of the Internet Explorer? Uninstalled it via Optional Features? I would like to know to attempt to reproduce the situation in my test stand.