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Kaspersky database update fails

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The database won't update. It says game mode is turned on so the update is on hold. This has never occurred before so I don't understand the problem. When I go into settings there is nowhere to turn the game mode on/off to get this update working. The database has not been updated for over 24 hours.

Kaspersky database update fail.PNG

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OMgosh, how easy was that. Never thought to look in there. Thank you so much :)

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I can't find anyplace in the forum of where/how to post a new thread!??  so I picked here.

I have Kaspersky Total Security and for the past week or so it’s not automatically updating.

The only thing that works is if I restart my computer and then manually update it.

I have a desktop; windows 10 pro; newer; all updated; hard wire connection

Self defense is unchecked

Gaming profile disabled

License not expiring soon

I enabled log non critical events and am attaching the GetSystem info report

I read about some “klava” thing?  Is it this? or is this something else?

How do I fix this?


Thanks! : )


oh, it only allows 4 mb; so I don't know how to attach


it's 4.2 mb

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This forum is in the midst of the process of closing. https://forum.kaspersky.com/index.php?/topic/410256-ask-questions-on-the-new-community-portal/

The New Kaspersky Community has opened. Please register there and then post your new topic there:


 How do you connect to the internet? Is your internet connection ok? Is your internet connection metered? 
Have you waited 15 minutes after system boot up to see if the update will occur? 

Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server. 
Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks.

Are you in Gaming Profile?   Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode. 

Is your Kaspersky license expiring in a few days? 

If your license is a managed subscription, please click  Subscription, located at lower right of the main Kaspersky window, 
then click the "Update subscription status" button. Then start an Update. 

If still no go, attach the Detailed update report.
Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update.
Main  Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update,  
select the current entry > right-middle > click Details > Save icon at upper right >
Save, name the file and save it somewhere and attach it to your next post.
If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip. 

If the update report appears to be blank, please post the screenshot of the update report. 

How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > 
Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

Disable Log Non Critical Events when done. 

Please post your GetSystemInfo report link, instructions: https://forum.kaspersky.com/index.php?/topic/915-how-to-help-us-help-you-with-a-log-of-your-system/

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but the link above at the beginning of your post is to the same forum as this one, isn't it? where 's the new forum?


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and yes, a lot of the things you brought up I addressed in my post already:

hardwire connection; fine; correct date/time; no gaming; not expiring, etc.


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7 hours ago, help please! said:

but the link above at the beginning of your post is to the same forum as this one, isn't it?

Yes, it is.
But there you can find the link to the new forum: https://community.kaspersky.com/

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so forum.kaspersky.com is the old and community.kaspersky is the new?  (I still don't see any link?). they don't look much different; but I guess it is a different address.



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