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llaura

malware has been found

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Can someone help please!? While my computer was being scanned this notice appeared "Detected object (file) not processed." Also "Select method of processing malware," and "Cannot disinfect the detected object." The options below are skip, delete archive, and add exclusions."

Edited by llaura
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Welcome. 1. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. 

2. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. 
Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. 

How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > 
Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

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My Kaspersky Virus Scanner Pro detected HEUR trojan generic script and it cannot be deleted or disinfected. I have deleted the suspected object from safari extension but every time I do the full scan this object still appears. 1220550724_ScreenShot2018-09-02at8_14_04AM.thumb.png.13b64584a2c42da2c6a3a95e40e4e0af.png

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