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eljay376

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About eljay376

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  1. Hello richbuff, I'm pleased to report that all is well after the installation of KIS2015 and that Epic Privacy Browser now functions correctly. Your support and time has been much appreciated - thank you very much. Best regards - eljay376.
  2. Thanks for that richbuff - much appreciated as always. That sounds like one for the morning as it's beyond 22:30 here now and tired eyes and a tired-er brain are not a recipe for success. Back tomorrow, all being well!
  3. Whilst Firefox is my browser of choice, I do occasionally use Internet Explorer or Epic Privacy Browser. Whilst doing a spot of PC "housekeeping" last week, I noticed that the Epic browser was not working. I played around with it with no success, then in the course of "Googling" for any help on the subject I came across an article about demands for the exposure of IP addresses to advertisers and as Epic were not willing to comply it sounded like their revenue stream had dried up - so I put the reason why the browser wouldn't work down to that and thought no more about it. However, this morning, out of curiosity I took another look and in the course of my investigations, I found out that turning KIS2014 off momentarily, brought the Epic browser back to life again. I took a look at my Application Control settings and found that I had granted permission for the browser to connect to the internet and was therefore puzzled about events. Epic Privacy Browser and its producers name "Hidden Reflex" appears in 10 or more instances in my Applications listing (don't know why?). Can anyone suggest what else could be preventing its correct operation?
  4. Hello again richbuff, You were indeed correct - the Lab has responded and agree this to be the case. They will resolve the issue in the next update. Thanks as ever for your guidance. Best regards - eljay376.
  5. Many thanks richbuff - will do that. Best regards - eljay376.
  6. I bought a Verbatim 97763 32GB Micro Plus USB 2.0 Flash Drive a couple of days ago and had installed EasyLock on it for data protection in case of loss. My Anti-virus program is Kaspersky Internet Protection 2014 and it flags up the created file: C:\users\user\appdata\local\temp\easylock\easy-lock.exe as malware and I have therefore uninstalled the application. The malware is indicated as: PDM:Trojan.Win32.Generic. Is there any precedent of this application recording as a false positive? Best regards, eljay376.
  7. Hello Egor, As per richbuffs last posting I have e-mailed you the links to the two .dll files. I don't usually get involved with file sharing, so if I've not done the job correctly please let me know and I'll have another go at it! Best regards - eljay376.
  8. Hello richbuff, Your diagnosis is both appreciated and respected. I looked at the link you provided and didn't recognise any reference to the two files by name but I'm comfortable with taking your assurance and saving Egor Kurnev the additional workload. I'm happy to close the topic at this point and thank you both for your time and interest. Best regards - eljay376.
  9. Hello Egor, Many thanks for your response. I'm not sure of your requirement for the part that I have underlined and emboldened. I believe you do not like potentially infected files to be posted here. The two files are presently waiting on my desktop. I have had to rename them with an additional 1 and 2, as they have the same name with just a different location. If you can help me further not to misinterpret your requirement, they are ready to come to you. The source is a purchased CD, not a download, but I imagine they can still have been infected after installation. Best regards - eljay376,
  10. Many thanks once again richbuff, I have included a screen clip of the section from avz_log.txt, where the trojan reference occurs. Best regards - eljay376.
  11. Hello again richbuff, Your assistance is much appreciated as always. Issues that I noted whilst the reports were being assembled were: 1. "The content index is corrupt". I believe Windows 7 Home Premium has the facility to dump and reassemble this? Could that be an option? 2. I imagine that you noticed the references to "suspicion of Trojan.Win32.BHO.bmpd" in the Click Art Fonts folder? I tend to let KIS2014 do an individual scan of items that I allow on my PC and have scanned this particular item with KIS, Malwarebytes and even an on-line check with Trend Micro Housecall, but nothing is found. 3. "Potentially dangerous services" are flagged up. These I believe are part of my Virgin Media home support package. I have had some issues occasionally over a matter of years, with an unexplained loss of broadband connectivity, that has required me to allow them to come on to my PC by remote access. I tend to uninstall their program that facilitates this (only re-installing it if I know I shall need this service), but it would appear that the Windows services required to do this remain available. Do you consider that I should terminate these services (and make a note that they would need re-instating should I need remote assistance ever again!)? 4. Lastly, there is still quite a lot of dross on my PC, subsequent to my change of OS - back in March of this year, I think it was - from Windows XP to Windows 7. I have had a shot at purging all windows.old material, but it's possible that this has not been 100% successful and there are many duplicate files, resulting from uninstalling and re-installing programs, along with the fact that I created a "just in case" folder or two, should any wanted items not make the passage from XP to 7 successfully. Best regards - eljay376
  12. Further to my preceeding posting, shown here is the nub of the problem: Neither the name or the file is given and the link to the Kaspersky Security Network database goes nowhere! eljay376.
  13. KL_syscure.zip Hello Richbuff, Once again, my thanks to you for your further assistance. I did note some issues whilst the reports were compiling, but best I think not muddy the waters by introducing them at this point. I have attached the two files as requested. Best regards - eljay376. GetSystemInfo_USER_PC_User_2014_06_14_12_01_00.zip
  14. Hello again richbuff, The play-video-setup.exe references would appear to refer to an item that is no longer on my computer A Windows Explorer search and a check of the paths indicated on the History tab of the Application Rules page for it draws a complete blank. Also the same page indicates "Times run: 0" and "Last run: never", so I don't think this can have been the source of the warning. Am I right in thinking that KIS2014 requires me to personally remove items from the Application listings if they are no longer present - it doesn't update the list automatically, detecting the uninstallation of an application? If I had that situation again, starting from the word "GO" . . . I've just had the warning pop up again, how would I find out at that point which application was invoking it? I am only advised that an application wants to start that Kaspersky does not have sufficient information about in order to take the authority for deciding what security ruling to apply to it and so is asking me. I didn't see the name of the application mentioned. Can you tell me anything more please? Best regards - eljay376.
  15. Hello richbuff and thank you for your response. 1. Yes, I did take a look at all applications at the time. Everthing is in the Trusted group. There are three "Not digitally signed" Applications: PLFlash DeviceIoControl Service which has a good history rating from Kaspersky; Foxit Cloud Safe Update Service which also has a good record; then there is Rohos Agent (Rohos Mini Drive allows me to take data away from home on a USB drive and not run the risk of others having access to that personal data should I lose it as it is encrypted and password protected) which has history from fewer than 1,000 users. As such I have restricted the activity of this in the absence of any other clues, but it has been on my PC for years, without issue. 2. I have only today looked at the restrictions. There are quite a number of low restricted applications as recognised by Kaspersky and four high restricted ones. The high restricted ones are two relating to Rohos; one relating to the computer game Richard Burns Rally, that I bought (a CD, not a download) for my grandson to use - again, that has been on my PC a couple of years; and something called play-video-setup.exe which appears to have been installed on 21/5/14 and as yet I need to identify. This I will investigate further. That time-frame might just fit in with the two or three times I have had the advisory pop-up from KIS2014. There are no Untrusted applications. I don't suspect any kind of virus activity. As well as KIS2014, I run the on-demand passive form of Malwarebytes when I feel that I would like a second opinion and no malware is detected by either. I think there might be a possiblity that one of my applications may have had an automatic update that has included an additional component and all that Kaspersky is doing is letting me know that it has spotted that and is asking me what I want to about it. This of course requires me to identify which the application is and so far I haven't been able to do that. In the meantime I shall investigate play-video-setup.exe and post back here with my findings Best regards - eljay376.
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