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richbuff

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Everything posted by richbuff

  1. Maybe. But this is the old forum, so news probably won't be posted here. But should be posted in the New forum: https://forum.kaspersky.com/index.php?/topic/410256-ask-questions-on-the-new-community-portal/
  2. Maybe on the New Forum. This is the old, unpopulated forum.
  3. I don't see it. How do you connect to the internet? Is your internet connection ok? Is your internet connection metered? Have you waited 15 minutes after system boot up to see if the update will occur? Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server. Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks. Are you in Gaming Profile? Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode. Is your Kaspersky license expiring in a few days? If your license is a managed subscription, please click Subscription, located at lower right of the main Kaspersky window, then click the "Update subscription status" button. Then start an Update. If still no go, attach the Detailed update report. Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update. Main Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update, select the current entry > right-middle > click Details > Save icon at upper right > Save, name the file and save it somewhere and attach it to your next post. If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip. If the update report appears to be blank, please post the screenshot of the update report. Disable Log Non Critical Events when done. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632
  4. This forum is in the midst of the process of closing. https://forum.kaspersky.com/index.php?/topic/410256-ask-questions-on-the-new-community-portal/ The New Kaspersky Community has opened. Please register there and then post your new topic there: How do you connect to the internet? Is your internet connection ok? Is your internet connection metered? Have you waited 15 minutes after system boot up to see if the update will occur? Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server. Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks. Are you in Gaming Profile? Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode. Is your Kaspersky license expiring in a few days? If your license is a managed subscription, please click Subscription, located at lower right of the main Kaspersky window, then click the "Update subscription status" button. Then start an Update. If still no go, attach the Detailed update report. Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update. Main Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update, select the current entry > right-middle > click Details > Save icon at upper right > Save, name the file and save it somewhere and attach it to your next post. If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip. If the update report appears to be blank, please post the screenshot of the update report. How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply. Disable Log Non Critical Events when done. Please post your GetSystemInfo report link, instructions: https://forum.kaspersky.com/index.php?/topic/915-how-to-help-us-help-you-with-a-log-of-your-system/
  5. Welcome. This forum has been superseded by the New Forum, so you will probably not receive a qualified reply here. Please see the New Forum or Tech Support.
  6. Welcome. This forum has been superseded by the New Forum, so you will probably not receive a qualified reply here. Please see the New Forum or Tech Support.
  7. Quote; "Why were my posts (as well as some other members) deleted from this thread ?" Sometimes, forum maintenance occurs. When that happens, posts made may not be extant when the period of forum maintenance is done. Also, last I heard, this forum is Closed, to facilitate the inauguration of the New forum community. Please continue with Tech Support, if forum does not meet your needs.
  8. Welcome. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  9. Also, in addition to what dh27564 indicates in the post located above this post, Here is some additional reading on this, attached: Do Not buy from eBay!.txt
  10. Welcome. Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. Remove the junk argument from the target field of the browser shortcut properties. Remove any and all junk search providers in all of your browsers. Then if need be, change your home page, in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot. Any better after that? If still no go, Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  11. Looks like an update server issue or a network connection issue. Let's get Tech Support in on this. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  12. You're welcome. It looks like a hardware issue, or graphics software issue. Just a guess, without the GSI logs.
  13. Welcome. I could guess that it is not malware, but some other issue. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  14. Kaspersky Update Utility? Or?
  15. No, not yet. I gave up In-Flight Missile Mechanic to retire to do something much more exciting: Walking down the street with my neighbors' at-large vicious dogs ambush attack charging at me. Well, anyway, I think your best bet is to please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  16. Welcome. Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. Remove the junk argument from the target field of the browser shortcut properties. Remove any and all junk search providers in all of your browsers. Then if need be, change your home page, in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot. Any better after that? If still no go, Please post your GetSystemInfo report link, instructions are located in the third (3rd) pinned topic. Please see the small print that is located at the bottom of this message.
  17. Please post your GetSystemInfo report link, instructions are located in the third (3rd) pinned topic. Please see the small print that is located at the bottom of this message.
  18. Any details in the popup? If not, please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  19. Welcome. Please install the current KTS 19.0.0.1088. Instructions and download are linked in the first pinned topic of the KTS section of this forum. https://forum.kaspersky.com/index.php?/forum/157-kaspersky-total-security/ Update databases > reboot after install the new version. Any better with the current version? Please see the small print that is located at the bottom of this message.
  20. Welcome. Please post the full, complete name and version numbers of your Kaspersky software. Please post the detailed detection information.
  21. This topic is misplaced in this Home User section of this forum, therefore now closed. Please continue in the correct location: https://eap.kaspersky.com/ and then https://eap.kaspersky.com/category/87/patch-e-for-kavkisktskfa-2019-ks-2-0-vpn-3-0-ksos-6-0-kfp-6-5
  22. Welcome. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects.
  23. Welcome. Please see the second pinned topic for instructions to download and install Kaspersky version 2019. Uninstall Kaspersky version 2018 > reboot, then install Kaspersky version 2019. After you install Kaspersky version 2019, activate with your current activation code > do a databases update > reboot. Any better with the current version? Please see the small print that is located at the bottom of this message.
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