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richbuff

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Everything posted by richbuff

  1. Quote; "Why were my posts (as well as some other members) deleted from this thread ?" Sometimes, forum maintenance occurs. When that happens, posts made may not be extant when the period of forum maintenance is done. Also, last I heard, this forum is Closed, to facilitate the inauguration of the New forum community. Please continue with Tech Support, if forum does not meet your needs.
  2. Welcome. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  3. Also, in addition to what dh27564 indicates in the post located above this post, Here is some additional reading on this, attached: Do Not buy from eBay!.txt
  4. Welcome. Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. Remove the junk argument from the target field of the browser shortcut properties. Remove any and all junk search providers in all of your browsers. Then if need be, change your home page, in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot. Any better after that? If still no go, Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  5. Looks like an update server issue or a network connection issue. Let's get Tech Support in on this. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  6. You're welcome. It looks like a hardware issue, or graphics software issue. Just a guess, without the GSI logs.
  7. Welcome. I could guess that it is not malware, but some other issue. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  8. Kaspersky Update Utility? Or?
  9. No, not yet. I gave up In-Flight Missile Mechanic to retire to do something much more exciting: Walking down the street with my neighbors' at-large vicious dogs ambush attack charging at me. Well, anyway, I think your best bet is to please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  10. Welcome. Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. Remove the junk argument from the target field of the browser shortcut properties. Remove any and all junk search providers in all of your browsers. Then if need be, change your home page, in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot. Any better after that? If still no go, Please post your GetSystemInfo report link, instructions are located in the third (3rd) pinned topic. Please see the small print that is located at the bottom of this message.
  11. Please post your GetSystemInfo report link, instructions are located in the third (3rd) pinned topic. Please see the small print that is located at the bottom of this message.
  12. Any details in the popup? If not, please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  13. Welcome. Please install the current KTS 19.0.0.1088. Instructions and download are linked in the first pinned topic of the KTS section of this forum. https://forum.kaspersky.com/index.php?/forum/157-kaspersky-total-security/ Update databases > reboot after install the new version. Any better with the current version? Please see the small print that is located at the bottom of this message.
  14. Welcome. Please post the full, complete name and version numbers of your Kaspersky software. Please post the detailed detection information.
  15. This topic is misplaced in this Home User section of this forum, therefore now closed. Please continue in the correct location: https://eap.kaspersky.com/ and then https://eap.kaspersky.com/category/87/patch-e-for-kavkisktskfa-2019-ks-2-0-vpn-3-0-ksos-6-0-kfp-6-5
  16. Welcome. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects.
  17. Welcome. Please see the second pinned topic for instructions to download and install Kaspersky version 2019. Uninstall Kaspersky version 2018 > reboot, then install Kaspersky version 2019. After you install Kaspersky version 2019, activate with your current activation code > do a databases update > reboot. Any better with the current version? Please see the small print that is located at the bottom of this message.
  18. If you can not manually locate the detected object, please attach the following items to your Tech Support request: a. Full, complete detection details. b. Screenshot, as needed. c. GSI
  19. Welcome. First thing is to make it so helpers can easily see your screenshot. How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.
  20. Hello, I removed the beta link, because the usual beta test caveats were not posted. Please contact Tech Support to receive the instructions and the usual caveats that need to accompany any Beta Test links.
  21. Can you manually delete the email? Please post the detailed detection report.
  22. Also, in addition to what indio indicates in the post located above this post, Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 Any better after that?
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