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Everything posted by markf2748

  1. For the record, on Win 10 I am using clean re-installed Windows KIS Version ( c) on a LAN connected desktop and a WiFi connected workstation, and ( on a WiFi connected laptop for a few days. All can log into the NetGear R6220 router which has been on continuously, no power cycling and no restarts that I am aware of. Have not tested against a router restart.
  2. The following workaround, provided by Kaspersky support case, fixed this issue on three of my Win10 computers and a new NETGEAR AC1200 Model R6220 router. Although the router was working and providing internet access, the computers could not open the router login page via Ethernet cable or WiFi: 1) Download and run Kaspersky's removal tool kavremvr.exe. http://support.kaspersky.com/us/1464?cid=pe#block1 Reboot. If necessary, run again until it completes. 2) Open a web browser and access the router login window, using www.routerlogin.net, www.routerlogin.com, or explicit IP address such as 3) Download and install latest Kaspersky. Re-activate using original install code. You can now access the router login page at will with Kaspersky running.
  3. Happens on my newly installed NetGear AC1200 model R6220 wifi router. Kaspersky is absolutely disgusting on this issue. I am a long time user, have KIS installed on 5 home computers. For the first time in over 10 years I am uninstalling KIS out of total frustration and the lack of response on a show-stopping issue that Kaspersky refuses to even acknowledge. The problem has been well-described in multiple forums, and yet Kaspersky has the nerve to waste people's time trying things on an easily reproduced issue. Good bye KIS.
  4. Searching forum for "avp disk" reveals this problem was reported several times in the 2008-2011 time frame. Never goes away, no resolutions? BTW, the disk activity is immediately revealed by sysinternals Process Monitor. KIS repetitive disk activity is confirmed by Windows Task Manager, whether or not Process Monitor is running. And I can hear the disk activity when neither of these processes is running. As reported years ago, turning off nearly all features of KIS does not change matters.
  5. KIS 2015 Ver on Win 8.1 64-bit. When computer is essentially idle: avpui.exe does a disk read every 4 seconds. It mostly keeps reading the KIS files system.data.sqlite.dll.config and reports.db avp.exe does a disk read every 2 seconds. It mostly keeps reading the KIS files g_objdt.dat and reports.db-wal I do not like it when a program re-reads the same files on disk over and over again every few seconds. Is this activity normal for KIS? Is there any way to reduce the frequency of this repetitive disk activity?
  6. Win 8.1 32-bit. Kaspersky Internet Security 2014. Microsoft's December 2014 roll up of recommended updates ran fine. After all completed and rebooted, I then installed two optional updates: KB3013769 and KB3013816. Machine blue-screened. I recovered with Advanced Repair Options -> Trouble Shoot -> Advanced Options -> Windows Startup Settings -> Restart. After this sequence Win8.1 fixed itself by removing both of these optional updates. I have no idea if Kaspersky was responsible for the problem, but it was present.
  7. I only see this "old bug of Windows" in the latest Windows 8 Pro 64-bit with KIS 2013. I never saw it in Windows 7 and I do not see it in Windows 8 Pro 32-bit. Since this bug is very annoying and misleading for Kaspersky's customers, Kaspersky should pressure Microsoft to resolve it and work with them until it is solved. It makes Kaspersky's product look bad and customers end up wasting a lot of time in these forums and with KIS support. Individual customers have no power in this regard to influence Microsoft.
  8. Actually, the more specific response was: Windows Defender and Firewall are automatically disabled by Kaspersky during the installation. If one of them is enabled after that, please disable it from the control panel. If KIS2013 is green, then the components are enabled and you are protected. I do not know why Windows Action Center is giving you those warnings, please contact Microsoft for further assistance. Services shows that Windows Firewall was in fact disabled, and that Windows Defender was not running (Triggered Start) after the install. So Action Center problem remains unresolved.
  9. Response I received from Kaspersky Lab Support: I'm sorry but the issue that you're facing is on Microsoft's side, not ours, probably a bug with Windows 8. As long as Kaspersky is green and displaying PC is protected, the anti-malware is running properly. So Kaspersky (or at least this technician) tosses the problem over the wall.
  10. I have already informed tech support as part of my other open issue with them, but I will add a reference to this thread. After some searching, I see the same issue is reported for NIS at NIS 2013 Firewall cannot be monitored by windows 8 with no truly satisfactory solution. So I believe this problem has a strong Win 8 component to it, which probably needs to be pursued by Kaspersky with Microsoft.
  11. Following this procedure did not change matters - I get the same three Red Security warnings in Action Center reporting that Windows Firewall, Windows Defender, and KIS are all turned off. When I click on the adjacent Action Center button options to turn on KIS components and agree to trust KIS as publisher, the warnings remain even though KIS is running. Windows Defender service was automatically disabled, Windows Firewall service remains enabled, and the Control Panel Windows Firewall GUI says the network settings are being managed by vendor application Kaspersky Internet Security 2013.
  12. Has anyone ever gotten a definitive answer to the elementary question for Win 8 Pro 64-bit: before re-installing, should Windows Defender Service and Windows Firewall service be enabled or disabled? If services are enabled, should they be disabled from their respective control panel GUIs before re-install? Do we let KIS manage some or all of it during the install? So totally basic, yet I don't see an answer and it is not even mentioned in the support instructions for re-install. This question just keeps bouncing around other threads with contradictory answers, blind leading the blind (excuse the expression). Or does Kaspersky want customers to waste time trying all possible cases until something works and report back??
  13. I have exactly the same issue with Action Center not recognizing that KIS is active after a clean un-install / re-install of KIS 2013 on Windows 8 Pro 64-bit. I disabled Windows Defender in the Services window and have Windows Firewall running as a service but disabled through GUI. Was this ever resolved? Whom do I believe, Action Center or KIS?
  14. I have exactly the same two Action Center messages after a clean un-install / re-install of KIS 2013 on Windows 8 Pro 64-bit. I did the un/re-install per request of Kaspersky technician in an attempt to resolve another problem. Both issues are slowly... being... investigated... on... a... ticket.... Was this issue ever resolved?
  15. Thanks for your insight. I submitted a support request today to Kaspersky Lab Support (Americas) including reference to this thread. Of the multitude of applications I run and many many background processes, there are only a small handful which ever appear in Warning Event ID 1530. The leader among them is KIS in terms of frequency and number of open registry handles. This tells me that KIS is doing something "wrong" or at least different than the vast majority of Windows applications (including other security programs) with regard to self-cleanup at shutdown. So maybe it's about time Kaspersky determined if a fix is possible without compromising KIS protection capabilities. These warnings about leaked registry handles are disconcerting and frankly shabby for an otherwise very polished program.
  16. This pre-Windows 8 info sheds some light on our common problem with User Profile Service Event ID 1530: Error 1530, User Profile Service in Event Viewer After shutting down my Win 8 Pro 64-bit system, the Event Viewer for ID 1530 contains the message: Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards. almost always followed by multiple references to registry keys opened by KIS 2013, just as others have described above. Sometimes there are also references to other processes with open keys. So far the net result has been harmless, but it would be greatly appreciated if Kaspersky could eliminate the root cause in their software. Do you still need a GIS report?
  17. I am also getting these Event ID 1530 warning messages in my Event Log when I shut down a Win 8 Pro 64-bit system with Kaspersky IS 2013. Sometimes it lists as many as 60 open registry handles involving Kaspersky files. Has this issue ever been resolved? Is it necessary to uninstall KIS, clean registry, reinstall KIS? If so, what is the recommended tool for cleaning the registry?
  18. I'll just add to the chorus ... I've been using Kaspersky IS for over 6 years and never had an issue as bad as this one. I spent many aggravating hours until it was finally resolved. 1) Update Win 7 Pro 32-bit with KIS 2013 to Win 8 Pro 32-bit, leaving all installed software in place. Near end of the install process I was prompted to let KIS 2013 do some updates and allowed it. Totally broke Win 8 AppStore (just sat there spinning) and other Metro apps would not open either. Pausing/disabling KIS had no effect. Uninstalled KIS, tested with and then disabled Windows Defender, and then installed latest downloaded version of KIS - fixed everything. 2) I had exactly the same experience updating Win 7 Pro 64-bit to Win 8 Pro 64-bit with Windows Media Center. 3) Hate to say it, but a third machine running McAfee IS and updated in same way had no problems whatsoever. I always protect one machine with something other than KIS just in case KIS goes south. This is the first time it really payed off for comparison purposes. I did not find this thread in time to save logs. The fix has been stable for 2 days.
  19. Settings > Advanced Settings > Reports and Quarantine > [check] Store reports no longer than: [1] days [check] Store objects no longer than: [1] days [Clear...] (check all boxes) [OK] [Apply] Any remaining donut circle stats in Reports window should be cleared from display within 1 day (assuming no new events in that period). Note: I have not tried entering [0] days - so I'm not sure what happens for that case.
  20. Settings > Advanced Settings > Reports and Quarantine > [check] Store reports no longer than: [1] days [check] Store objects no longer than: [1] days [Clear...] (check all boxes) [OK] [Apply] Any remaining donut circle stats in Reports window should be cleared from display after 1 day (assuming no new events in that period). Note: I have not tried entering [0] days - so I'm not sure what happens for that case.
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