Jump to content


  • Content Count

  • Joined

  • Last visited

Everything posted by est1895

  1. It is possible that you may have some corrupted files. I know Kaspersky has always had a problem scanning when it encounters corrupt files, especially when it always does it in the same place. Hope that helps.
  2. Hi. So when using Kaspersky Total Security. When I hit the support forum button, I am not sent to the forum, but to HTTP 404. Please fix.
  3. Hi. So when using Kaspersky Total Security. When I hit the support forum button, I am not sent to the forum, but to HTTP 404. Please fix.
  4. Hi Rich. If you have a corrupted file on your hard drive, the scan will fail. Until the corrupted file is removed or repaired, the full scan will continue to fail.
  5. Also, I may have the answer. The scan will fail if you have a corrupted file. Try scanning each folder to see where the corrupted file is. That's what I did and I found the corrupted file. Re-Downloaded it. Then run the scan again. Fixed my problem.
  6. So I did as Super K suggested, but I could not remove Adobe directory from the common files folder. I have Windows7 64bit Pro. The vulnerability occurred when I installed the AIR
  7. Hi. I uninstalled the Adobe Air. Then restarted the computer. Installed the new Adobe Air. Restarted and the vulnerability is there. I have enclosed a temp.gif of what happens when I hit details. temp1.gif is from the scan. temp2.gif is the details from the additional information reports. This is the only vulnerability shown.
  8. Here is something I found out. If the full scan is cancelled by Kaspersky before ending, there is usually a file that is either corrupted or it cannot scan. If you have more than one drive, do a selective scan for each drive. When you have found the drive that is having the problem, search each folder to see where the affected file(s) is/are. I found an old file that was giving the full scan a problem. I deleted it and re-downloaded it again. I ran the Full scan again, and everything was fine. Hope this helps!
  9. UPDATE: I happened to uninstall my Kaspersky Total Security 2016 with the one vulnerability showing prior to uninstalling. After re-installing, the vulnerability was gone.
  10. This may sound silly, but do I have to activate the phone before I can install the protection? It is Safe Browser isn't? Sorry, this is my first windows phone.
  11. Hi. I sent the info to the link above on 10/26/2016. The email title says "Kaspersky - Support INC000005255710 Other Virus Issue" so I assume they are still working on it.
  12. Hi. I would like to know if my Kaspersky Total Security 2016 will cover 2 computers and 2 windows phones? (Nokia Lumia 635 & 640) My license says 5 computers.
  13. So the same message appeared again. I have added more pics. I hope this helps.
  14. So I tried all of the remedies listed here and I'm still getting the error message. I'm trying the full scan again now. It seems to do the entire scan which take 1 hour and 43 mins. with no detected threat and says scan failed as before. I'll let you know what happens after the scan.
  15. Hi. I just sent the system report. There seems to be a problem doing the Full Scan for the first time since my upgrade when KTS 2016 came out. This is the error message: The second pic is what I have been getting all this time, but with no problems.
  16. So patch C just came out and the Vulnerability is still there. I guess I'll have to wait for the next one.
  17. I have uninstalled the Adobe Air and ran the Vulnerability Scan and it showed 0 vulnerabilities. Restated system, reinstalled Adobe Air. Ran Vulnerability Scan and Shockwave Player vulnerability shows up again. Hitting the details button takes me to the Secure List. I have attached the screenshot of the results after the Vulnerability Scan.
  18. Hi. I uninstalled the Adobe Air, restarted system, then reinstalled the Adobe Air and updated the Shockwave Player as Indio indicated. After the New Vulnerability scan, it shows the Shockwave Player as a vulnerability, but the details are in the picture. Help please.
  19. Sorry Indio. I just clicked the support icon and it brought me here. I have tried uninstalling the Adobe Air and then reinstalling it & updating the Shockwave player and Flash Player, but the shockwave Player still shows up as a vulnerability. And yes I have already read your previous post.
  20. Hi. I have 26 days to enter my new license key. How long can I wait to enter it?
  21. Hi guys. Its seems that I get this message from time to time, "Internet Explorer Stopped Working." I was told by my Internet Service Provider that this is either a virus or an add-on causing this problem. Now I have done a Full Scan and a Vulnerability Scan and have found nothing. What Viruses and/or Add-Ons could cause this problem please? What can I do to fix it?
  • Create New...

Important Information

We use cookies to make your experience of our websites better. By using and further navigating this website you accept this. Detailed information about the use of cookies on this website is available by clicking on more information.