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David643

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Posts posted by David643


  1. Hello

     

    I have just read the message about upgrading but am still unclear - if I have KIS 2012 installed and with a valid licence can I upgrade to KIS 2013 or Pure by simply downloading the software for KIS 2013/Pure - uninstalling KIS 2012 and installing KIS 2013 and activating with a KIS 2012 key?

     

    Sorry for being vague but I want to be sure I do the correct moves to ensure continuous protection for my laptop

     

    Many thanks

    David


  2. Hello

     

    I am using KIS 12.0.0.374 which works very well. However, I am having trouble being able to view webpages of historical newspapers properly as I think KIS is preventing their correct download.

     

    The website I am accessing is via a secure log-in using my local library ticket to gain remote access. The pages are not fully downloading but when I put KIS into pause protection mode - everything works fine and I can view the pages correctly. When I reactive KIS the problem reappears.

     

    I am thinking that I need to tell KIS that all downloads and access from this site is "ok" - but I don't know how to do this - please can forum readers guide me to resolving this problem?

     

    Many thanks for any assistance

     

    David


  3. Please see: http://support.kaspersky.com/faq/?qid=208280066

     

    Did you disconnect from the internet, and then exit Kaspersky before defragmentation? Restart Kaspersky when done.

     

    Thank you for your message. I found that when restarting the computer the necessary changes had taken place and I can use the defragmentation programme without a problem. I usually ensure that when carrying out a defragmentation I have no other programmes/Internet operating - but usually leave KIS operating.

     

    Thank you for the further link in this particular subject

     

    Regards

    David


  4.  

    Thank you for the link. I have followed the instructions and the outcome is that a number of the files which could not be defragmented has reduced but the following still remain according to the report I have just saved

    Fragments File Size Files that cannot be defragmented

    3 1 MB \Documents and Settings\All Users\Application Data\Kaspersky Lab\AVP12\Bases\klava\strg3104

    5 4 MB \Documents and Settings\All Users\Application Data\Kaspersky Lab\AVP12\Bases\klava\strg3115

    5 5 MB \Documents and Settings\All Users\Application Data\Kaspersky Lab\AVP12\Bases\klava\strg3117

    28 97 MB \Documents and Settings\All Users\Application Data\Kaspersky Lab\AVP12\Bases\klava\strg3114

     

    Please advise what I need to do next

     

    Thank you


  5. I have been using a number of KIS versions over the years with Windows XP SP3. I have always been able to use the Windows XP defragmentation facility but having recently installed KIS 2012 and I find that the the defragmentation programme reports that it cannot defrag some files. The report shows they are all associated with the Kaspersky programme.

     

    Please can Forum Readers advise how I can make the necessary adjustments to ensure KIS does not interfere with the defragmenation process?

     

    Thank you

    David


  6. In addition, you should definitely upgrade your KIS. From your post I see you're using old 459 build of kIS2010. Limited support for KIS 2010 is active for only a few more months, and it is only for latest 736 build. Please clean upgrade to KIS 2012 (upgrades are free if you have a valid license)

     

     

    Thank you to everyone who replied. I have recently purchased KIS 2011 and will be removing my current version to install 2011 in the next few days. This will overcome the issue I posted about and it is interesting to know that there is no "reset button" for this particular issue

     

    Regards

    David


  7. I am using KIS 2010 -V9.0.0.459 and I have recently re-installed the programme as a part of a re-installation of Windows XP SP3. I found that KIS was stating that "Chrome" browser was acting like a key-logger programme at Windows start up.

     

    I have removed and re-installed Chrome and the problem has ceased but my KIS record shows 12 threats detected on the screen entitled "My Protection Status" - they are also shown as "Riskware". I would like to remove these two figures of "12" so that my KIS front screen is showing zero threats against all categories. I have found how to delete the reports but cannot remove these figues.

     

    Please advise how I need to proceed to get back to a having a series of zeros

     

    Many thanks

     

    David


  8. hello

    try this:

    go into settings (either settings>protection or settings>options) and uncheck the option not to run scheduled tasks when the pc is on batteries.

     

    Hi Lucian

     

    Thank you

     

    Your suggestion seems to have worked - the netbook started to update immediately I unchecked the box. I will monitor progress with the automatic updates during the day

     

    Regards

    David

     

     

     

     


  9. I am using KIS Special Edition for Ultra Portables build 8.0.0.506. My netbook is a Samsung NC10 Windows XP SP3. I have been using this edition of KIS with no problems for over a month. I now find that KIS will only update if I start the process manually from the Main Screen. In Settings-Update - I have ensured that the Run Mode is set to automatic.

    The tray icon is present and tells me the date of the last update when the cursur is moved over it. It becomes active showing the small blue ball when the manual update is in progress. However, whereas the automatic update was taking place at start-up and during use this is no-longer happening. When the system is no-longer protected due to no-updates the icon does not indicate this fact.

     

    Please can any Forum readers help me resolve this problem?

     

    Thank you

    David


  10. Where have you read that? If i look at the requirements it says 256mb is the absolute minimum, but nothing else http://www.kaspersky.com/kaspersky_interne...ultra-portables

     

    On the link you sent - under the "Help Me Choose" tab and also on the product box itself it states

    "Is this product the right choice for your computer

    If your Netbook computer has

    Intel Atom etc etc

    Windows XP OS

    etc

    etc

    Up to 1 GB RAM

    ..then Kaspersky Internet Security for Netbooks is the ideal product for you. If NOT, please consider buying the standard edition of Kaspersky Internet Security"

     

     


  11. No, with regards to ram it is a case of: "The more the merrier", the limit on a 32 bit OS like your is 3072mb, so you can safely upgrade to 2gb and will undoubtedly notice a speedier pc.

     

    Thank you Don - that is good news but I don't understand why Kaspersky state that for over 1GB customers should consider buying the standard version of KIS?

    Regards

    David


  12. I have recently purchased the above product for my Samsung Netbook NC10. I note that the KIS for Netbooks states that it works best with Netbooks which have upto 1GB RAM. I have copied the text below from Kaspersky's website entry for this product.

     

    The Samsung NC10 has the capacity to be upgraded to 2GB and at some future point in time I would like to do this.

     

    Please advise whether I can use the KIS for Netbooks with my Netbook upgraded to 2GB or whether this will cause problems. I do not have sufficient computer knowledge to form a view.

     

    Thank you for any help offered

     

    Regards

    David

     

     

    If your ultra-portable computer has...

    Intel Atom, Intel Celeron-M, or VIA C7-M processor

    Windows XP

    1024 x 600 px screen resolution (or less)

    Up to 1 GB RAM

    If your ultra-portable computer has...

    Anything other than an Intel Atom, Intel Celeron-M, or VIA C7-M processor

    Windows Vista

    Screen resolution higher than 1024 x 600 px

    More than 1 GB RAM

     

    …then Kaspersky Internet Security 2009 Special Edition for Ultra-Portables is the ideal product for you!

     


  13. I have recently installed KIS v8.0 onto my Dell Inspirion 6000 laptop - using XP SP2. I previoulsy used KIS v7.0 and was able to print documents using my home wireless network without a problem. I have two other computers using KIS v8.0 which are hardwired to the same Broadband wireless router and they are able to print without a problem.

     

    I am able to print from my wireless laptop providing that I turn off KIS v8.0's Firewall protection. When I turn it back on I cannot print. I think there must be some small adjustment needed to open the correct port for printing but I am not sufficiently conversant with PC's and software to understand how to do this - please can someone advise me?

     

    Thank you

    David


  14. I have used Internet Security v6 for a year and now want to purchase the CD upgrade to v7 as it is available from a retailer at lower cost than via the Internet upgrade.

     

    Please advise whether I can install "over the top" of v6 or whether I will need to uninstall v6 first and then install v7.

     

    I am a computer novice - so any guidence is much appreciated

     

    Thank you

     

     

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