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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. LiSkiE
    Started by LiSkiE,

    VLC crashing/Not working with KIS. Have not had this happen with other AV. New to KIS. Suggestion? VLC is a must have.

    • 1 reply
    • 1.1k views
  2. kenfromcanada
    Started by kenfromcanada,

    Quickscan hangs on C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe. When time remaining went from two (2) minutes to 27 minutes, I stopped the scan. I downloaded and ran TdssKiller. It flagged a file RTHDVCPL (LockedFile.Multi.Generic). Windows About shows I have Realtek PCle GBE Family Controller. Question: Do I need this file to run my sound system? Question: Should I go to the Realtek website, download the file and replace the one I have. Thank you for any help you can give.

    • 4 replies
    • 1.1k views
    kenfromcanada
  3. JamesBlum

    So, I opted for Kaspersky Internet Security and paid with my debit card but then the site showed some error so i tried with another debit card and it still showed error but the activation code came to my email later. The problem is the amount has been debited from both debit cards and therefore i have been charged twice while receiving activation code for only one. What can i do in this situation? can i get a refund?

    • 0 replies
    • 1.1k views
    Flood and Flood's wife
  4. ias0na

    Hi! Back in 2018, I have purchased an activation code for KIS (5 devices / 2years) Since then, I only actually used 3 out 5 device allowance. Now, I need to install KIS on another device and I see that latest KIS version is 2020 Is it possible to download and activate KIS2020 with my old (valid) key? I still got few months remaining. Or do I need to find an older version of KIS e.g. 2018 or 2019? In other words - is KIS license valid for all latest versions? For example, if I was to buy a 2yr license now and within those two years I can also download and activate KIS2021 / KIS2022 and so on? Thanks in advance

    • 2 replies
    • 2.3k views
  5. Dr.TSN
    Started by Dr.TSN,

    hello everyone i have a problem with KIS 20 ,previously i had the graphics driver problem (with nividia) so i installed the KIS 19 instead and everything was great afterward i update the program to KIS 20 update (i) and the driver issue was resolved but new problem emerged the disk always 100% (i saw it in task manager) my laptop become very slow and freezes so i had to uninstall it and reinstall the KIS 19 and everything is great ,now i just want to know if there is anyone facing this issue with KIS 20 or it is just me??is there any fix?? my laptop specs AsusN550jv(corei7,12gb ram,750m nivida) thanks in advance

    • 2 replies
    • 10.6k views
  6. chris2020
    Started by chris2020,

    I have two mobile phones and two tablets covered by my Kaspersky internet security but when I look at the devices list on my windows pc it names them as tablet and tablet 1 / mobile and mobile 1 - how can identify the actual device so that I can give them a meaningful name

    • 0 replies
    • 952 views
    Flood and Flood's wife
  7. Guest #9451
    Started by Guest #9451,

    hi, I've bought a copy of Internet security 2020 with a card contains an activation code but unfortunately it hasn’t worked on my labtop (gives an error: invalid activation code) how can i fix this thanks

    • 0 replies
    • 1.3k views
  8. OlsonBolson
    Started by OlsonBolson,

    I want to enter the settings and the application asks me for a password - I enter it and send me that the password is incorrect. And my password to My Kaspersky is correct - I checked it out. Sorry for the language - Polish, but U knew what it's here.

    • 1 reply
    • 881 views
  9. Guest #9428
    Started by Guest #9428,

    Please Kaspersky team help, After entering the new PIN (the old license ended a few days ago) - 2 other computing products are shown but not my PC, from whom I am writing this note right now? I already try since a few days to find a solution but it is stressing me since I should write articles about Corona topic für an online mag:... Please help? Best regards Lars P. Herhacker //Mod Edit: removed URL.

    • 7 replies
    • 1.1k views
  10. srky_333

    Hi, I have issue with Outlook 2016. When I turn off KIS 2020 I can send mails with attachemnt with more than 1MB but when I turn on KIS my mails with attachment, Outlook show error and mail goes in outgoing folder and if I dont cancel mail, these mails flod my recipients. How I can solve this problem? I use some setting and disable checking outgoing mails and etc but it doesn't help...

    • 2 replies
    • 773 views
  11. Sister Sabina

    When I try to do a full scan using Kaspersky Internet Security on my MacBook Pro (2017) with the latest Catalina installed it stays at 1% for hours on end. Is this normal? I also have Carbon Copy Cloner installed on an external drive and when it does its daily backup of my system I keep getting the following error. See attached screenshot. I can’t for the life of me find the file at fault and have been in touch with the Japanese Kaspersky support here, but their explanation of how to report the issue is far beyond my Japanese. This notification is on a daily basis and I can’t delete the item causing the problem. Any suggestion welcome please. How can I get rid of t…

    • 65 replies
    • 14.8k views
    Flood and Flood's wife
  12. Rohith Ramesh

    Two times I face the same issue. First time I restrore laptop and install kapersky with activation code. Unfortunatealy I face the same issue after two month. situation is same. I forgot to shutdown the laptop and the laptop charge become low and it shutdown. Then i turn on the laptop kapersky not showing . Its just disappeared. windows diffender not showin any options.

    • 0 replies
    • 774 views
    Flood and Flood's wife
  13. Mark J
    Started by Mark J,

    After installing KIS, my event viewer posts this message on each boot up: Event ID 7006 -- The ScRegSetValueExW call failed for Start with the following error: Access is denied. Is this caused by KIS self-protection? Is there a bug somewhere?

    • 1 reply
    • 19.2k views
  14. Guest #9396
    Started by Guest #9396,

    hi, i see that Kaspersky on 2020 version, removed the parental control. but how and where i can find the “Personal data transfer control “? that i can block personal data to third parties?? many thanks!

    • 10 replies
    • 5k views
    Flood and Flood's wife
  15. JPEKaspersky

    Good Morning for all Community. Kaspersky now indicates in the PC cleaning menu that CCleaner is rarely run. However I have been using this application for many years and several times a day. I wonder why the KIS indicates this information that is false. I'm using KIS 20.0.14.1085 (i) and CCleaner version 5.64 in the Windows 10 1909 Regards

    • 5 replies
    • 1.3k views
  16. Flood and Flood's wife
    Started by Flood and Flood's wife,

    Yet to be documented in Kaspersky Online Help - KISA Library

    • 0 replies
    • 634 views
    Flood and Flood's wife
  17. Kaspr_us

    In the description page of Kaspersky protection, it mentions “The Kaspersky Protection extension ensures operation of the following protection features: - Safe Money – protects your payments by opening sensitive websites in Protected Browser. - Private Browsing – informs you about attempts by websites to collect your data and allows you to block collection. - Kaspersky URL Advisor – marks search results with colored indicators according to the link’s security level. - On-Screen Keyboard – prevents malware from intercepting data entered in website forms. - Anti-Banner – blocks advertising banners on websites. - Dangerous Content Blocking - prevents a website from loa…

    • 9 replies
    • 9.2k views
    Flood and Flood's wife
  18. Cal

    I have Kaspersky installed on my Macbook (OS Catalina 10.15.3). It won’t allow me to use commands such as npm/npx or push/pull from github. It’s very frustrating, and works fine when I close the Kaspersky app. I can’t see anything in the settings that would allow me to change this. Can anyone shed light on how to fix this issue as I don’t want to disable Kaspersky every time I run one of these commands (which is frequently). Thanks!

    • 9 replies
    • 5.5k views
  19. Timeking

    I have 10 instances of these 4 files in various folders. Win7-64. Should I just delete them all?

    • 0 replies
    • 1.2k views
  20. Flood and Flood's wife

    Hello @Igor Kurzin, https://ipinfo.io/AS47510/217.8.117.0/24 = Black page - 24 (1x1) Private Browsing, on or off, makes no difference. Anti-Banner, on or off, makes no difference. Thank you🙏 Flood🐳

    • 38 replies
    • 5.5k views
    Flood and Flood's wife
  21. Anthony

    Please help me to recover the Code to configure the kaspensky. I forgot it , I would like to recover and i cant find the way

    • 7 replies
    • 1.2k views
  22. Guest #9290

    I'm compiling this programm with g++ filename.cpp : https://pastebin.com/yjp65SZj This code is just an simple console app (input some numbers, output amount of numbers wih last digit = 0) After it Kaspersky something like shows it: "Found VHO:Trojan-Spy.Win32.KeyLogger.gen in a.exe”. If I compile something simpler, as "Helloworld”. there are no warnings. P.S. Если что, я и на русском понимаю.

    • 3 replies
    • 2.8k views
    Flood and Flood's wife
  23. Guest

    I’m a developer and trying to get my nodejs backend website working on localhost:port, however i keep having kaspersky block the localhost address. how can i get this thing working without having to stop protection completely from kaspersky. Google search on this thing did not get me any real solution and this is getting to be really frustrating and pushing me my protection completely.

    • 0 replies
    • 2.4k views
  24. Flood and Flood's wife

    #Me too File Name: \Device\HarddiskVolume3\Program Files (x86)\Common Files\Kaspersky Lab\klhk\klhk_x64\klhkum.dll Audit Failure 5/03/2020 7:13:43 PM 6281 System Integrity "Code Integrity determined that the page hashes of an image file are not valid. The file could be improperly signed without page hashes or corrupt due to unauthorized modification. The invalid hashes could indicate a potential disk device error.” klhkum.dll, v 20.3.63.0, FD: System Interceptors PDK usermode service interceptor klhkum.dll

    • 17 replies
    • 6.8k views
  25. JPEKaspersky

    Good morning everyone. On my reliability monitor, I noticed that there was an update and reconfiguration of KIS 20.0.14.1085 (as shown in the figure). I restarted the system and continue in the patch ( i ). Was it just a drivers update or didn't I update to a possible patch ( j ) ?

    • 5 replies
    • 1.5k views
    JPEKaspersky

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