Thank you for your replies. I did not see them while I was reinstalling the Kaspersky software. Reinstalling seems to have fixed it. I saw this in one of your links so I think I took the direct route to fixing the problem: “If the database update of your Kaspersky Lab application gets stuck, try reinstalling the application. ” When I was looking on “My Kaspersky” I saw a message saying “User stopped update on 22/1/2020 at ...”. Hmmmm. I cannot remember doing anything like that. I noticed at the reinstall that there was a checkbox to install Kaspersky password management. I do not like software being installed without my specific agreement so it is a bit irritating to have to notice and uncheck the box. Perhaps that is the software I “stopped” from updating? I really wish Kaspersky would not install extra software under the radar. Kaspersky secure connection is another and it has just popped up on my screen. As that caused me a lot of problems in the past it is annoying to have to be on my guard to avoid it. It looks like I will have to go and uninstall it again. Now, I do not know. Perhaps Kaspersky password manager is great and I should use it. But it should not be foisted on me. It certainly should not upset my current protection. There goes a couple of hours of my life. Not very satisfactory.