Rimanah

Hello, Since the UI change of My Kaspersky, I couldn’t find where exactly I can view “My Support Requests” as it used to be before. I’m asking, because I want to sometimes reply to my own message with updates, but I can’t. So I have to make a new support request each time, which is very annoying.

Well, while It is a solution, I wouldn’t say the issue is fixed. This is essentially disabling Kaspersky’s functionality anywhere - a “brute force” solution. The issue still needs to be looked at and perhaps Steam needs to be whitelisted by Kaspersky to stopped it from being blocked.

Hello @Rimanah, Welcome back! Please read before you create a new topic & provide the information detailed by @Danila T.including full screen images of the issue & KIS Report, showing KIS blocking Steam servers? Thank you🙏 Flood🐳+🐋 Hello, thank you for the answer. Kaspersky doesn’t show any notification regarding the blocking, but I was able to fix the issue by disabling monitoring on ports 443 and 80. It must be a new problem, either on Steam’s or Kaspersky’s side. Actually just disabling monitoring on port 443 fixed it.

Hello @Rimanah, Welcome back! Please read before you create a new topic & provide the information detailed by @Danila T.including full screen images of the issue & KIS Report, showing KIS blocking Steam servers? Thank you🙏 Flood🐳+🐋 Hello, thank you for the answer. Kaspersky doesn’t show any notification regarding the blocking, but I was able to fix the issue by disabling monitoring on ports 443 and 80. It must be a new problem, either on Steam’s or Kaspersky’s side.

As of today, Kaspersky began blocking Steam servers making me unable to use my Steam client fully. This issue was not there in the past, it is new. It makes me wonder, if it can be rolled back(there was an update not a long time ago, so I assume this was what caused it). Currently disabling Kaspersky completely makes Steam usable again, but clearly this solution isn’t optimal. Could this be fixed in the future and does anyone else experience compatibility issues with Steam?

Hey, Thank you for the quick answer, but that’s not exactly what I meant. I believe I own the multi-device licence, which I think allowed me to use multiple mobile devices per one computer, but I’m not sure. I’m asking, because I’m currently facing a weird problem about exceeding number of devices for the licence and I’m afraid to add any mobile devices, in case it would cause more problems.

If I remember correctly, there were either 3 or 5 mobile devices that could be linked to one PC Licence(for one computer), correct? Mobile devices shouldn’t count as “devices” when buying a licence for one “device”, right? Devices in this case means computer.

Hello, I’ve been using the current licence for over 150 days with no problems until today. Suddenly, the licence got blocked with the message “Exceeded the maximum number of activations”, even though I’m using it only on one computer. fter I restarted the PC/re-entered the activation code, it always worked for couple of minutes, until getting blocked again. What is going on with this? Now it went back to normal, but I can’t be sure it won’t disable itself again it next few minutes. I have contacted the support, but this problem is happening right now and It seems to be almost random.

Let me guess, high amount of people having problems with apps like TeamViewer lately thanks to Corona and demands on HomeOffice? Isn’t it a possible security hazard? And since what version is this a thing? The second big update to 2021 or 2021 itself? I could have had it for months disabled because of it, and that worries me.

I don’t know when this was changed, but it seems like this specific Packet rule was disabled by itself? Is it a new default in the new versions? Any ideas why it would happen?

Hello, I had a strange occurance today. I’ve been using a well known program called Xampp and about two days ago they released a new version. I have downloaded this version without any problem, but once the file was downloaded I couldn’t immediately access it. The icon was missing(there was just the default “sheet of paper” icon). This was happening before when downloading files, but usually it took about 10 or so seconds before the file was normally accessible. I think this is a part of Kaspersky’s protection, because it seems like the file is being scanned by the File-antivirus component(real-time protection) before letting user open the .exe file. Well as I said, since it took a longer time than before, I tried right-clicking the file and clicking on properties to find out what is happening. This somehow caused the explorer.exe(which takes care of the GUI) to crash and after couple of seconds left me with a blue screen and the “Windows button, Search” icons on the left bottom side of my other monitor - basically it just crashed and broke. After I restarted the system everything was fine, except the file again wasn’t accessible. I tested if the crash was caused by the right-click again, with success(if I can call another crash to be a success 🙂 ). Well anyways, this proves in fact that the crash was caused because of interacting with the supposedly uninteractible file - and the uninteractibility of the file was probably caused by Kasperesky’s defences(realtime protection). After a longer duration of time the file became finally accessible so scanned the file with right-click scan, which wokred fine, but took significantly more time than I would expect it should(it takes around 150mb, but took at least 5-10 min to scan, probably because it was previously unknown and the code/archives in it were too complex). After the kaspersky then added it to it’s “trusted database” I had no longer problem and after I redownloaded the file after PC restart again to test it, it took split of a second to be accessible. I then again tested it with the linux version of Xampp and again - it was inaccessible for a long duration of time and when I right-clicked it, the system this time worked, but I wasn't able to open any applications and once windows were closed, they couldn’t be opened again. After another restart and couple of minutes of waiting it was fine again, probably because Kaspersky verified it. Anyways, did anyone have a similar experience with Kaspersky and do you think my explanation(that it was simply the fault of real-time protection scanning complex unknown file that was interacted with) makes sense?

INC000010706860

As I said yes, I have reported it to the tech support year earlier and in the end it was a bug. That is why I’m now wondering why it appeared again.

Nothing in the quarantine too or “Detected objects” section.