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how to add web url to trusted zone, blocked as “ Heuristic Analysis” [Closed]


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Go to solution Solved by harlan4096,

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Hi

I use web based accounting programme and has been  working for a long time without any problems on my computer. Today, when I start to log payment to invoice , URL is blocked stating reason as  “ Heuristic Analysis” . programme opens ok.

How do I add this URL to trusted zone 

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Hello @CJL from ATL,

Welcome!

Open Kaspersky application, select Settings⚙ , select Protection, select Web Anti-Virus settings, in Web Anti-Virus Settings window, select Advanced Settings of Web Anti-Virus, select Configure Trusted URLs, in Trusted URLs window add web address, status Active, select Add.

 

 

 

 

Please post back if the exclusion does not work?

Thank you🙏

Flood🐳

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Hello @CJL from ATL,

You’re very welcome!

Thank you for replying👌

  1. Please share with me the name of the site an exclusion is needed for, also, provide extra information, can you access the site, but not tabs or links within the site, any information that will enable me to assist please? 
  2. Please share with me an image of what you see when Kaspersky blocks / prevents access?
  3. Please post an image of the exclusion you added?

Thank you🙏

Flood🐳

 

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Hello, @CJL from ATL 

In additional to what @FLOOD said, Do you try to add the site domain name ( not the detail url ) to the Trusted URL ?

For example: You want to exclude the detection for this topic

https://community.kaspersky.com/kaspersky-internet-security-13/how-to-add-web-url-to-trusted-zone-blocked-as-heuristic-analysis-6769

You try to add “ community.kaspersky.com/* ” without quote to the Trusted URL.

Regards.

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I can access the Subaru  page before this site. I’m trying to update a subscription and the page itself  contains personal information.

Here is the URL: https://cisprod.sub.telematics.net/subaru-enroll-app/enrollment.html#/profileUpdate

The Kaspersky message is; “Threat of Data Loss”

Reason: Heuristic Analysis

Application: Google Chrome

 

Thank you.

 

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I can access the Subaru  page before this site. I’m trying to update a subscription and the page itself  contains personal information.

Here is the URL: https://cisprod.sub.telematics.net/subaru-enroll-app/enrollment.html#/profileUpdate

The Kaspersky message is; “Threat of Data Loss”

Reason: Heuristic Analysis

Application: Google Chrome

 

Thank you.

 


Hello,

Please try to add “telematics.net/*” to the Trusted URL in Web-Antivirus , Any better after that?

Regards.

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