momo

Hello, @FLOOD first of all thanks for your kind reply, but, regarding RENEWAL: what does it has to do with the default browser? BTW, now the alarming RED renewal request (inside KIS interface….) is magically disappeared. Thanks again, I’ll follow your suggestions about updating KIS

So I’m asked to renew with adequate notice….259 days...LOL 😀

Hi, thanks for your reply and help the button is always there it opens browser page with renewal paying offer

Just to show better, see annexed picture, yellow flag

My license is still active having 265 days before expiring date…. So, why there’s a red square with a RENEWAL asking write, on the top right of my 2019 KIS? (I’m still on v. 2019 cause I have a lot of settings for firewall, and I’m not so sure that I will be able to transfer them inside new 2020….) Win 10/64, added new activation serial (third of a three pcs 1 year license) just 1 month ago.

I’m going to update KIS 2019 to v. 2020 (hoping it’s solved the bug about firewall rules and the impossibility to add new apps to subgroups) but I’m not so sure that the exported config file from 2019 (*.cfg) will be accepted by 2020 version keeping unchanged my (many) settings. Could anybody confirm please? Thanks in advance

Anyway…….thank you all for your support and attention, and please forgive my outburst. I think the best one to contact is Amazon to buy a security suite from another producer

Great…...come on guys, maybe with many other hidden ones, but this bug was absent in 2019 version, that worked flawlessly inside Win 10pro/64 1909.

Hi Flood, let me say that this is really funny 😅 : I don’t know where these guys have worked till now, anyone who has worked in serious companies knows that deadlines are programmed and announced "within" and not “after” a date. Perhaps we will have a solution by the end of 2020? Just in time to change to 2021 version?

Do you think that 22 days isn’t a sufficient progression?

today is 1st of december and no track of a fix

22 days from my first reporting and still no patch available to solve the issue. I solved it (in a really rough way, but working) going back to previous version 2019. Today with no forewarning and choice option, Kaspersky updated KIS to 2020 version, as I told with no solution for the bug, bringing me back again to the the hateful issue. I’m really disappointed and angry, this means that KIS has worked incorrectly for a twelfth of the time I bought for it, or better, without an option I need and that I payed for. And still without any timing to solve the issue I have 7 PCs with KIS installed, I was really happy to pay 3 new licenses (each for 3 PCs) when I decided to move them all from Norton, even if their license time wasn’t expired. Now I am very regretful, evidently there are similarities between antivirus producers, a superficial approach to problems solving. Let’s try another……….

Thanks a lot, I see your reply only now, some problems in my mail account didn’t show me your post. Happy to see that i’m not the only one in the world with this issue. Waiting for a fix, please advise if you can. In the meantime I moved back to KIS 2019, and it’s working flawlessly!

Hope you are right, they didn’t seem to be well skilled about this problem solving….anyway, thanks a lot for your time BTW, strange nobody has same issue

When did you log the issue with the Lab: do you mean when I contacted tech support?; first time last friday (1st november). But after reinstall everything was fine, as I told you, and they stopped supporting me. Today I sent them another request, but I don’t know my issue is still active (Italy). About reinstall procedure, as I told you, I’ll try what you suggest, even if, after reinstall, everything was working fine, no issues at all and no AUC