Psiu47

Apologize once again but this report should not be clarified as closed since this abnormal symptom with report window not registering rootkit or quick/complete scans still happening even with Kaspersky Standard 21.18.5.438(a). I can't record properly this bug because there are moments the scan will be registered and displayed and sometimes not. Ever since Kaspersky Standard 21.17.7.539 which I have firstly see happening on May untill September with actual version KS 21.18.5.438(a) this unknown behavior have been going and the company should be aware of it. Whenever I execute these scans if I don't keep report window opened, there is a chance the task is not being saved and registered with full detail on report window so with my last studies about this bug. Having opened and minimzed report window whenever scans are about to finish. The task will display as they are ongoing but at the end when is over. The scan is saved, being registered and display but if I close report window or click to update there is a %60 of chance that task will not be registered or displayed on report window. I'm annoyed to know that I have been facing this bug for a while and I would like revive the situation regarding this unknown bug which started at May 9th accordingly to my first post.

Well I'm going wait till the company update the version and solve as they should because It have been recently I've installed KS onto my PC and I really not in the mood to uninstall or repair while protection gets disabled meanwhile I try to fix this functionality. There alternative method which I never used before is 'Selective/Selected scan' and if I want to verify a single file. All that I need is to copy the destination path and add '\xxx' at the end of destination. So I'm hanging on using this method to run quick scans onto singular files and not a subfolder. I'm going keep waiting till company fix this.

One question regarding unninstalling procedure as a last resource to workaround for any bug when Kaspersky app get these annual versions. When I merged my Kaspersky Internet Security 21.3.10.391(l) to Kaspersky Standard 21.17.7.539(e), I did not face any issue except for future versions of the app. Then upon KS 21.17.7.539(i) there have been unknown bugs related to report window not registering some virus scans or rootkit scan but then it would happen occasionally that issue. But Antispam was there, Kaspersky quick menu context was working as well the welcome message in introduction display was ensuring safety. Now Kaspersky Standard 21.18.5.438(a) do not ensure me much quality about these bugs and for reducing the package, recently acquired for purchasing Kaspersky Standard license. If I run the procedure to uninstall the whole KS suite and install directly the executable from My Kaspersky management center. Will that bring back Kaspersky scan menu context along with that second function to verify the certification? And what if I decide to wait untill Kaspersky Standard 21.18 update to a newer version ''KS 21.18.5.438(b)'' will this issue among others pointed out by other their user data. Are they going to be fixed if I decide to wait for a newer version to come up?

Another user have pointed out verify or scan content menu when using mouse cursor to click in files, folders no longer exist the option with the action. I would try the workaround listed in another thread but I might break KS even more so I'm going wait untill Kaspersky release another update and further fix this issue among others but specially this. P.S. I may have wrote it wrong in first opening discussion. The phase it says ''I hope KS in 2025 does get worse in the welcome aspect'. Actually wanted to say *I hope KS in 2025 does NOT get worse in the welcome aspect'.

Hello there. I was making a thread to list a few changes and possibly bugs to Kaspersky Standard 21.17 transition to 21.18 and now you've mentioned scan/verify files quick menu using mouse cursor no longer exist have made open my eyes. Going have to edit my thread about this. And thanks for sharing this finding.

Noticed Kaspersky Standard received 2024 annual update to a newer version but as always comes the decision of removing or changing security parameters and components, few users used to trust. I've noticed in privacy column where used to be Antispam component. It no longer exist. Message readings on welcome security display have changed once again to something does not ensure safety. In my opnion repeating 'Main protection components are running/are active' ( My KS is another language ) but at least was giving me comfort to know all protection, security functions and components are running actively. Now with KS 21.18 the message it read is 'Automatic malware dection'. That does not assure any comfort reading that and why had to change. The anything else in Kaspersky Standard previous version are still in the display and place but these few changes came to upsat really bad. I hope KS in 2025 does get worse in the welcome aspect.

There were no discussion I've posted last month. What happened actually for 9 days aprox. at May 12th 'rootkit/background scans' were not saving in the full report page like other scans. So with my old habit everytime these scans were about to happen I've kept tracked the time would start accordingly to my clock and when they would stop by checking how many minutes the last background/rootkit finished. And made a log everyday on notepad. That is how I've managed to keep tracking these scans since there bugging for no reason. And I've thought Kaspersky might be aware, collecting information gathered from their client base to figure out what issue is and get resolved as soon as possible. So I would not bother with another topic about an issue as this since unknown bugs are always related to updates and changes and since KS is set to update daily by automatic. Is an unknown ground which updated blew this off. Yesterday, I've noticed a similar symptom happening when I'd execute a 'quick scan' and when went to check 'full report page', there were no log about that 'quick scan' and the last detail was from another scan. So I have booted the computer and then I've started running path selected, or 'selective scans', 'quick scan' once more and somehow managed to save these reports at 'full report page'. At late last night after several searches and automatic database updates. What I have noticed is at 10:02 p.m. all scans/verifications I have started were being stored at 'full report page'. I may have antecipated with no further study and conclusion which gets a wrong image about my presence. So anyhow, it seems like is back to normal by sort of and if the next it happens another bug. I'll wait a day or two before spreading anything at the forum. My apologies for unwary discussion I should have gathered more information before posting this.

Ok...seems like is only affecting 'quick/full scans'. Ran another 'selective scan' or path file and it did save on report page.

'Report' page column is not saving or updating anymore which includes detailed information regarding viruses scan like 'full/quick/path file or external devices'. Not sure yet about background/rootkit scan since last time it happened was at 3 a.m. And going to wait untill it start 24 hours after. This similar bug happen to occur last month around May 12th and took more than 9 days to Kaspersky acknowledge that existing issue. And I was still studying that proccess and symptoms and wait so others could report this as well. Although back then that bug was only affecting 'background/rootkit scan'. But this happening out of the blue again but instead got to affect all type of scans on report page is one thing to get me annoyed. So I'm making this report as fast as I can so it get fixed as soon as possible. Last known scan was save and it happen to be 18 hours ago and the update pulled a search for at 1:39 a.m. of 06/10. Then at the same day on 7:00 p.m. this bug started. Any action I'd initiate like viruses scans were not properly being saved at report page.

Well support got me answered and without any request referred to: They had the will to cancel without any permission to cancel that renewal subscription for this active Kaspersky Internet Security license. Checked My Kaspersky and it seems it was cancel indeed but license still remain active. So they told to subscript or pay for a new license manually. And they assured the method of keeping KIS protection installed while downloading and executing Kaspersky Standard installer do confirm to your statement. But I didn't know the support could do anything without asking first. I had question so they were supposed to attend with instructions which partially did but they have changed the status of automatic payment without I even having told them to do. It got me by surprised but they surely should have been honestly asked ( as I've been an user/client for 5 years ) for my permission If wanted to proceed with any alteration without doing this intrusive action as they have taken. 😨 Anyhow, I am now going to keep reading all the articles, document pages you have kindly arranged and scheduling in the next days this new subscription to KS protection. And hopefully with no bugs except for incompatibilty with the protection operating while doing certain actions such as background scan ( rootkit ) or updating when I have other programs in motion. But it will end to me once again to study this new antvirus protection review about. I thank Kaspersky forum for the guidance it have been providing when so much need.

Very much thank you for this letter and kind attention since the regional support did not yet returned me with an answer. 😞 But I still need to adress about my renewal subscription some notes as it is related to Kaspersky Internet Security if I continue to extend this license it might not be converted automatically as it seems to Kaspersky Standard so will have to be looking to do the old method in uninstalling all traces of KIS to install KS. I am still reading all documents you're brought and I don't mind losing 39 days left of my current license. In fact I've always been stepping into extend the uses for another year before the end of days just to be sure the extension will be granted. But in this situation is another picture since Kaspersky regional store have been selling me Kaspersky Internet Security since 2018 and the only way to argument about this term is through their support in my region which again still no response 😣. If I had to seek the old methods in uninstalling all traces of KIS on my disk and install fresh Kaspersky Standard will the interruption of the protection compromise me of anything in the short pause? I have in the last 5 months moved to a brand new computer with Windows 11 Professional 22H 64 bits and ever since I have downloaded/installed onto this machine Kaspersky Internet Security using My Kaspersky access and during use of the protection. It still present bugs that haven't solved ever since I was on Windows 7 Professional. Always wondered why the company rushed to KIS 21.3 when KIS 21.2 was functional and had no problems at least on my end.

Greetings. I have sent these same question to regional support central by e-mail but wouldn't hurt to ask for assistance here. Some of the question regards: (1) - When subscribing to Kaspersky Standard/Premium. Do I need todownload a new installer directly from 'My Kaspersky' along with the new license? (2) -Do I have to completely remove the current 'Kaspersky Internet Security' antivirus before installing a new one? (3) -When purchasing the new 'Kaspersky Standard/Premium' license, by entering the serial code in 'Kaspersky Internet Security', will this new antivirus service will it be identified and be convert to the current antivirus, without requiring to uninstall my current protection? (4) -What steps should I take to cancel the automatic renewal of my 'Kaspersky Internet Security' so that I can start the new license with automatic renewal, if possible? (5) -Can I export my user settings and configurations from 'Kaspersky Internet Security 21.3.10.391(k)' version to be applied or imported on the new Kaspersky Standard/Premium antivirus settings? Or are they much diferent and could cause unknown bugs or conflict? Much obliged to anyone of Moderation and Flood and Flood's wife for the help and assist in the past.

Unfortunate can't do that, otherwise I will lose the rest of days Stills left to expire. Next year will have to get used to Kaspersky Standard but untill then I will be keep using my active licence. About not getting no proprer response of this community. It is disappointing but I'm glad I have fixed the issue. All I had to do was to deactivated KIS firewall and antivirus, turn off Microsoft remote assistance, and turn off Windows Defender in firewall column. I will be posting screenshots on a later comment If needed but If I had resolve the issue then it wont be required, right?

<!>Sorry but the subject text had plenty typos and I was taking too long edit. And for that, I could not make the changes on time.<!> EDITED: Recently, about 3 days ago, I have moved to a new PC with new HD storage and operating system so on the first day after installing all drivers, MS updates. I've logged to My Kaspersky account to unlink the previous computer access and register the current one and start downloading KIS app. So the installation went normal, I've managed to essentially focus the Security rules to Kaspersky Internet Security as main provider app to secure the computer then I have disabled most of Microsoft Defender settings and yet on Windows Security control panel, the notifications exhibit wrong which app is active. ALL of KIS services including antivirus, firewall are activated but so are Microsoft Defender settings after I've thought they were turner off. Microsoft can only be paused and not turned off nor uninstalled. So MS Defender and KIS are running along together with Windows Security Control panel showing both the antivirus and firewall being deactivated. On the first day, I've suceeded somehow to make Win.11 to understand the which will be the main protection is going to be in charge. In Thais case, Kaspersky service but all of the sudden MS Defender keep turning back on and both protection are running together with the persisted issue in Windows Security control panel saying wrong. My apologises for using the phone to take the screenshot but my local internet provider lost conectivity due to bad weathers situation and I was efiting mostly the image to translate the language.

Recentely about 3 days Ago, I haver moved to a new PC with new HD storage and operating system. So on the First day after installing ALL drivers, MS updates. I logged to My Kaspersky account to unlink My previous computer access and register the currente one and start downloading KIS app. So the installation went normal, I've managed to primary make Kaspersky Internet Security as main provider app to secure the computer. I have disabled most of Microsoft Defender settings and yet on Windows Security Control panel. The notifications accuse wrong. ALL of KIS services including antivirus, firewall are activated but so are Microsoft Defender settings after I've thought they were turner off. So MS Defender and KIS are tuning together with Windows Security Control panel Windows showing both deactivated. On the First day, I've suceeded somehow to make Win.11 to understand the mais protection Will bê in charge of Kaspersky service but ALL of the sudden MS Defender keep tuning back on and both protection are tuning together with the only issue in Windows Security control panel Windows saying wrong. My apologises for nota using the phone tô take the screenshot but My local internet provider was cut off due to bad weathers.