Psiu47

Well support got me answered and without any request referred to: They had the will to cancel without any permission to cancel that renewal subscription for this active Kaspersky Internet Security license. Checked My Kaspersky and it seems it was cancel indeed but license still remain active. So they told to subscript or pay for a new license manually. And they assured the method of keeping KIS protection installed while downloading and executing Kaspersky Standard installer do confirm to your statement. But I didn't know the support could do anything without asking first. I had question so they were supposed to attend with instructions which partially did but they have changed the status of automatic payment without I even having told them to do. It got me by surprised but they surely should have been honestly asked ( as I've been an user/client for 5 years ) for my permission If wanted to proceed with any alteration without doing this intrusive action as they have taken. 😨 Anyhow, I am now going to keep reading all the articles, document pages you have kindly arranged and scheduling in the next days this new subscription to KS protection. And hopefully with no bugs except for incompatibilty with the protection operating while doing certain actions such as background scan ( rootkit ) or updating when I have other programs in motion. But it will end to me once again to study this new antvirus protection review about. I thank Kaspersky forum for the guidance it have been providing when so much need.

Very much thank you for this letter and kind attention since the regional support did not yet returned me with an answer. 😞 But I still need to adress about my renewal subscription some notes as it is related to Kaspersky Internet Security if I continue to extend this license it might not be converted automatically as it seems to Kaspersky Standard so will have to be looking to do the old method in uninstalling all traces of KIS to install KS. I am still reading all documents you're brought and I don't mind losing 39 days left of my current license. In fact I've always been stepping into extend the uses for another year before the end of days just to be sure the extension will be granted. But in this situation is another picture since Kaspersky regional store have been selling me Kaspersky Internet Security since 2018 and the only way to argument about this term is through their support in my region which again still no response 😣. If I had to seek the old methods in uninstalling all traces of KIS on my disk and install fresh Kaspersky Standard will the interruption of the protection compromise me of anything in the short pause? I have in the last 5 months moved to a brand new computer with Windows 11 Professional 22H 64 bits and ever since I have downloaded/installed onto this machine Kaspersky Internet Security using My Kaspersky access and during use of the protection. It still present bugs that haven't solved ever since I was on Windows 7 Professional. Always wondered why the company rushed to KIS 21.3 when KIS 21.2 was functional and had no problems at least on my end.

Greetings. I have sent these same question to regional support central by e-mail but wouldn't hurt to ask for assistance here. Some of the question regards: (1) - When subscribing to Kaspersky Standard/Premium. Do I need todownload a new installer directly from 'My Kaspersky' along with the new license? (2) -Do I have to completely remove the current 'Kaspersky Internet Security' antivirus before installing a new one? (3) -When purchasing the new 'Kaspersky Standard/Premium' license, by entering the serial code in 'Kaspersky Internet Security', will this new antivirus service will it be identified and be convert to the current antivirus, without requiring to uninstall my current protection? (4) -What steps should I take to cancel the automatic renewal of my 'Kaspersky Internet Security' so that I can start the new license with automatic renewal, if possible? (5) -Can I export my user settings and configurations from 'Kaspersky Internet Security 21.3.10.391(k)' version to be applied or imported on the new Kaspersky Standard/Premium antivirus settings? Or are they much diferent and could cause unknown bugs or conflict? Much obliged to anyone of Moderation and Flood and Flood's wife for the help and assist in the past.

Unfortunate can't do that, otherwise I will lose the rest of days Stills left to expire. Next year will have to get used to Kaspersky Standard but untill then I will be keep using my active licence. About not getting no proprer response of this community. It is disappointing but I'm glad I have fixed the issue. All I had to do was to deactivated KIS firewall and antivirus, turn off Microsoft remote assistance, and turn off Windows Defender in firewall column. I will be posting screenshots on a later comment If needed but If I had resolve the issue then it wont be required, right?

<!>Sorry but the subject text had plenty typos and I was taking too long edit. And for that, I could not make the changes on time.<!> EDITED: Recently, about 3 days ago, I have moved to a new PC with new HD storage and operating system so on the first day after installing all drivers, MS updates. I've logged to My Kaspersky account to unlink the previous computer access and register the current one and start downloading KIS app. So the installation went normal, I've managed to essentially focus the Security rules to Kaspersky Internet Security as main provider app to secure the computer then I have disabled most of Microsoft Defender settings and yet on Windows Security control panel, the notifications exhibit wrong which app is active. ALL of KIS services including antivirus, firewall are activated but so are Microsoft Defender settings after I've thought they were turner off. Microsoft can only be paused and not turned off nor uninstalled. So MS Defender and KIS are running along together with Windows Security Control panel showing both the antivirus and firewall being deactivated. On the first day, I've suceeded somehow to make Win.11 to understand the which will be the main protection is going to be in charge. In Thais case, Kaspersky service but all of the sudden MS Defender keep turning back on and both protection are running together with the persisted issue in Windows Security control panel saying wrong. My apologises for using the phone to take the screenshot but my local internet provider lost conectivity due to bad weathers situation and I was efiting mostly the image to translate the language.

Recentely about 3 days Ago, I haver moved to a new PC with new HD storage and operating system. So on the First day after installing ALL drivers, MS updates. I logged to My Kaspersky account to unlink My previous computer access and register the currente one and start downloading KIS app. So the installation went normal, I've managed to primary make Kaspersky Internet Security as main provider app to secure the computer. I have disabled most of Microsoft Defender settings and yet on Windows Security Control panel. The notifications accuse wrong. ALL of KIS services including antivirus, firewall are activated but so are Microsoft Defender settings after I've thought they were turner off. So MS Defender and KIS are tuning together with Windows Security Control panel Windows showing both deactivated. On the First day, I've suceeded somehow to make Win.11 to understand the mais protection Will bê in charge of Kaspersky service but ALL of the sudden MS Defender keep tuning back on and both protection are tuning together with the only issue in Windows Security control panel Windows saying wrong. My apologises for nota using the phone tô take the screenshot but My local internet provider was cut off due to bad weathers.

In sort of answering to your three observations regardless or not was not intirely related to what I've wrote about but I might be misjudging the conclusion. Reading the instructions guide at the support, all of FAQ sections doesn't clarify what I was presuming in what I had to do if an active license is still covered. The automatic renew will be permanently locked onto this Kasperky suite and for that will I be continue safe if I proceed to renew my license? Or should I seek those newer Kaspersky series sold at the store and not by https://cart.kaspersky.com.br/ Just like today I've received the order to renew my license for Kaspersky Internet Security. They have a pending payment untill April 3rd for a higher price which in the past years, I've been paying this elevated cost to keep Kaspersky Internet Security operational, updated and functional. Going to annex a order image about. Since I've been debating about how unpredictable can be the future about keep operating on Windows 7 system, what I want to know is do I keep to pay this elevated price on a old protection or order a new Kaspersky series sold at the store and then cancel my active subscription to keep under protection on a outdated operating system. I am aware the prices at these new Kaspersky series at the store are much cheap but that doesn't consern me if one or another Kaspersky decide to drop the protection and to Windows 7. This is what I'm afraid, I still can't invest in a better machine since the value still way out of proportion where I state.

Well, I do find complicate to follow the support page instruction since it doesn't quite fit the scenario I'm on. It didn't clarify anything I was imagining therefore I was not helpful. Is just a simple question, my renewal subscription scheduled this friday will it be required to pay for these new Kaspersky series or is Kaspersky Internet Security still being sold at the store? Answering to your other observation...it itches for me to say I dislike a lot new layouts, new designs just like in KIS 21.2 untill KIS 21.3 they remained the same aspect and was awfull compared to KIS 18. It takes me alot of time to be comfortable with changes, really do bother me to see there have been designs from 2018 version that certainly was clear and better than they were in 2022.23 version. Anyhow, getting back on the horse and taking to back to my question. Do I still need to uninstall the antivirus program and install the next selected license I get to choose or will my Kaspersky Internet Security 21.3.10.391(j) be convert itself like whenever there were newer versions of Kaspersky Internet Security back in 2018, 2019, 2020 and so on?

Will I have uninstall the antivirus program currently is installed to download Kaspersky Plus accordingly to store page? My payment is scheduled to next friday due to automatic renew system and what is going to happen? Will Kaspersky Internet Security 21.3.10.391(j) convert itself to Kaspersky Plus or I will be forced to download by myself the application and uninstall the current one to install a diferent program just called by name because they all do the same protection like the three old series. I can't quite understand this controversy in changing Kaspersky basic, Kaspersky Internet Security and Kaspersky Total Security names if there are users at the forum claiming to be using so can someone clarify this sudden change on the each antivirus suite?

Sorry I'm confused with the information you brought to me. If KIS 21.3 is no longer being developed why do I keep receiving every day couple kbs downloaded? So what I do if I continue to extend Kaspersky Internet Security offerted in the subscription page for another year? Which service shall I search then? I got two PC, one with windows 7 professional and the other windows 8 basic? Which Kaspersky suite are capable to run? @Flood and Flood's wifeThis is the link adressed to other protection programs are compatible but does not explain too much when I doing my research in the support domain.

I still remain operating under Windows 7 because I'm uncapable to build an ideal PC for latest Windows OS. Anyhow my KIS 21.3.10.391(j) still have been receiving updates and what I would like to know if Kaspersky company will likely continue to protect those cannot use a modern operating system this new year of 2023. The article found in the support center hasn't been updated since 2021 and the compatibility section only list other protection softwares are able to run with Kaspersky Internet Security.

Ohh did not know that. But the store page still sell Kaspersky Internet Security, Total Security and Kaspersky antivirus suite series. Why haven’t Kaspersky updated the article on all of those product pages? It seems obvious to ask but still will Kaspersky Internet Security be upgraded onto this 21.5 version only available so far on this series Kaspersky Basic, Standard, Plus, Premium ? Anyhow thank you again for quickly reponding another doubt I couldn’t locate at.

I’ve tried to participate on a open conversation dedicated on this same question, regarding the circumstance in continue to use genuine Windows 7 series after 2021. Nobody seems to answer back there so I decided to ask again now two years after that thread was made. I’m curious since this thread still open. The article on support page is already 1 year old was last reviewed april 2021. I cannot afford upgrading to windows 10 yet because my current PC is really weak. My license is 59* days left to expire. Can I continue reneweing without knowing if Kaspersky will stop supporting this year or untill next year win.7? My e-mail adress got inform about automatic renew system and is schedulling a bill on the next days so I would like to know if I can continue to use KIS 21.3 or if this year will be another upgrade and or will I be harmed after paying for an antivirus suite that no longer will operate under this Operating system.

I’m curious since this thread still open. The article on support page is already 1 year old was last reviewed april 2021. I cannot afford upgrading to windows 10 yet because my current PC is really weak. My license is 60 days left to expire. Can I continue reneweing without knowing if Kaspersky will stop supporting this year or untill next year win.7?

Here it go: