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  11. Forum Knowledgebase

    1. Instructions

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  • Forum Statistics

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  • Forum

    1. 1

      Ложное срабатывание.

      Добрый день. Вообще это форум пользователей. Подобные вопросы здесь не решаются. Для начала можно по вашей ссылке на opentip нажать справа кнопку "Submit to reanalize" и написать там соответствующий комментарий. https://support.kaspersky.ru/common/error/other/1870 Чтобы избежать подобных проблем, рассмотрите возможность участия в программе Kaspersky Allowlist
      • 1
      • Like
      andrew75 in Kaspersky Internet Security
    2. 1

      Ложное срабатывание.

      Здравствуйте! Мы разрабатываем лаунчер для игры Hytale, и антивирус начал выдавать ложные срабатывания на наше приложение. Всё, что делает наше приложение, — это скачивает игру и запускает её. Вот ссылка на репорт: https://opentip.kaspersky.com/4E6314101E9CF0C5EC6EF22E575534D8F4BF1D5976F86CFAC9F27DD0A584FE91/results?tab=upload Мы хотели бы обжаловать это решение.
      Chernyash in Kaspersky Internet Security
    3. 5

      Download denied

      I sent today again that installer, and just got this:
      • 1
      • Like
      harlan4096 in Virus and Ransomware related questions
    4. 50

      Ошибка инициализации Microsoft .Net Framework

      Установка актуальной версии решила проблему. спасибо модераторам!
      • 1
      • Like
      Григорий07 in Kaspersky Free
    5. 5

      Amazon promotional code, supplied by Kaspersky, not being accepted

      Hello @johnb42, Welcome! Unfortunately there's nothing the Community Forum can do to assist, (you) must continue to engage with Kaspersky support until the issue is satisfactorily resolved. Kaspersky support have access to all (your) private information & records, to protect (your) privacy & security this is never shared with the Kaspersky Community. Thank you🙏 Flood🐳+🐋
      Flood and Flood's wife in Kaspersky: Basic, Standard, Plus, Premium
    6. 0

      lisans yenileme sorunu

      Merhabaalar Kendime aboneliğimin yenilemek isterken bir sorun yaşadım ödeme yapılmıyor. Sadece 4 gün kaldı ancak kartım da yeterli bakiye olmasına rağmen kabul etmiyor.kısa süre önce ödeme yöntemimi değiştirdim ve yeni kart ekledim defelaraca denedim ama sonuç aynı. Destekten yardım talep sundum fakat henüz cevap alamdım ne yapmalıyım şimdi.
      Rico55 in Ev için
    7. 5

      Amazon promotional code, supplied by Kaspersky, not being accepted

      I have exactly the same problem. Bought direct from Kaspersky, with the amazon gift being offered as part of the purchase. Their order confirmation has a link to redeem the gift card, but it DOES NOT work. I have contacted support; they replied today, and have resent the order confirmation email, with the same link, and it still DOES NOT work. Have tried chrome, edge, on windows 11 pc, then also on android chrome browser. Tried incognito. Nothing. The link is faulty.
      johnb42 in Kaspersky: Basic, Standard, Plus, Premium
    8. 0

      当使用 Inno Setup 构建的安装程序尝试安装 MSI 应用时，卡巴斯基会将安装程序查杀

      我个人使用 Inno Setup 创建安装程序，安装程序的运行工程中会调用 msiexec.exe 安装 Windows Installer 安装程序（*.msi 格式）。 最近收到用户反馈，这一调用行为会导致卡巴斯基提示“执行恶意软件可疑活动特征的应用程序”警报，将安装程序识别为威胁。然后结束进程、删除安装程序。 出现问题的安装程序：https://brooklynboatwork-my.sharepoint.com/:f:/g/personal/tiaotiao_raincandy_tech/Eh8PGnJTDD5NmYeqq4HRZccBvZPmAqDB4BbZmUTPu-Pu5Q?e=s1wL3P 希望相关工作人员能否确认一下是否确实存在类似误报行为，谢谢！
      Shinjo Kurumi in 家用产品支持
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