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Found 8 results

  1. Hello, My son's device is not getting blocked after the daily time limit. The following are the settings Monitoring type: Block device Schedule: Weekdays Daily Limit: 0 h 30 m Downtime: 00:00 - 15:00 & 19:00 - 24:00 Weekend Daily Limit: 1 h 0 m Downtime: 00:00 - 8:00 & 19:00 - 24:00 Device & software details Device: Galaxy Tab S7 Android version: 13 One UI version: 5.1.1 Safe Kids Premium version I have uninstalled and rebooted before installing again and all the requested permissions have been assigned. Please help to resolve the issue. Thanks RanS
  2. Добрый день. Подскажите, где можно увидеть/отредактировать Общий список исключений? У ребёнка компьютер, где установлены запреты на просмотр Youtube, но периодически разрешаем смотреть его. Он кидает запрос и с основной страницы родителя у себя на компьютере я ставлю разрешение для данного видео. При этом, мне не отображается в какой список исключений попал данный запрос и обратно запретить я не знаю где. Установил настройку "Заблокировать все сайты, кроме исключений" , но ранее разрешённые страницы так и открываются у ребёнка. Также поставил запрет на "Программное обеспечение, аудио, видео" , но всё-равно не помогает. Могу сделать вывод, что есть ещё где-то список разрешений, который не отображается, но разрешает. Возможно его как-то можно сбросить, если да, то как? Спасибо! Алексей.
  3. So I just activated Total security and Internet security, and I thought the internet security would only be activated after my total security expire? Anyway, after a crashed windows update caused by the application, both my KTS and KIS became Kaspersky Pure (picture below), and my android phone is still the free version of Kaspersky? Is there like a mobile and pc version of KIS? Also, the Security cloud application seems to be activated with a 3 years protection for 3 devices but my subscription is listed as free, and my current device seems to be expired. I'm lost here folks. What's the difference between Total security, Kaspersky Pure and Security cloud free? Is KSC better than Kaspersky Pure, or is it like Kaspersky SC Paid>Kaspersky Pure>Kaspersky SC Free>Kaspersky Total? What are the differences and capabilities? TA
  4. I'm ***** ***** after having the issues from KSK features. I deleted the profile of my kid in Safe Kids program as I require it no longer. But right after that, this feature asking me to login by choosing option as either parents or child(add child). But most annoying is that no matter how many times I choose to login as parents & putting the password to activate, it's flashing me same screen message 'Unknown error occurred' And than just back to selection screen again! What the hell! I can't even get in to my pc! Plz, help someone. How can I overcome this. My subscription email id is same as this one. Now I'm in helpless situation & posting this request from my mobile.
  5. Hello, When installing KSK on the account I want to control, I can't finalize the installation. Indeed I can't manage to "Authorize" the "Inspection of encrypted Internet traffic". When I click on "Authorize", "Authorize" is grayed out, I fill in the login and the password correctly then it "runs" and very quickly, it comes back to "Authorize" in blue each time (see the attached screenshot). What should I do please? Have a nice day, Franck
  6. Kaspersky expert team: @Igor Kurzin, @Danila T. OTT demands made by support, this is a simple issue, one of many small bugs in KSK, easily fixed. Thank you? Flood?+?
  7. This is my first time to install Kaspersky Safe kids (KSK). I made a mistake that I sign in KSK with an old account, and I can't sign out now. So now I can't finish the installation. I tried to find the answer in the Answers to frequently asked questions, but I failed. Can anybody tell me how to sign out KSK? THX a lots!!!
  8. 首次使用KSK,登录时使用了闲置的账号,与付费账号不一致,因此无法完成儿童模式的关联。 请问如何切换KSK的登录账号? 多谢!
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