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Everything posted by Igor Kurzin
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(Windows 10 Ver.1511) Quick and Full Scan stuck at 1%
Igor Kurzin replied to GalaxyAWAC's topic in Kaspersky Security Cloud
Hi @JerseyDude , To escape possible interference of other processes, start PC in Clean Boot mode and start scan, how will it go? Here is the instruction: https://support.microsoft.com/en-hk/help/929135/how-to-perform-a-clean-boot-in-windows To make sure its not the disk that causes the issue, run command propmpt in administrator mode (Win+X > command prompt(admin)) and run disk check by executing the following command: chkdsk c: /f /R (put any other disk letter instead of c: according to your disks configuration) Let us know of the results -
PS4 Remote Play, It would connect then disconnect.
Igor Kurzin replied to Iato's topic in Kaspersky Internet Security
Hi @Iato , Does it help to pause protection? -
"Network attack detected" Generic port scan UDP
Igor Kurzin replied to RuiOliveira20's topic in Kaspersky Security Cloud
Hi @RuiOliveira20 , what is the product version you are using? Hover the mouse pointer over the product icon in windows tray to find out. -
Добрый день, @Peter15NT , Какие ещё файлы стоит отослать в поддержку? В дополнение к GSI отчету, потребуется полный дамп памяти: Как создать полный дамп памяти
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Hi @Jimkirk363 , Do I correctly understand the issue: you open your bank site in Firefox and the Kaspersky Protected browser (in green frame) does not come up? Can you tell us the bank site URL, so that we can test on our side? If you go to Kaspersky Safe Money and click on the bank URL in the list of Safe Money, will it open up the Protected browser?
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Bring back tray icon options
Igor Kurzin replied to MikeSamurai's topic in Kaspersky Internet Security
Hi MikeSamurai, you are welcome! :) -
Passwords for various Kaspersky entities.
Igor Kurzin replied to alleykatz51's topic in Kaspersky Internet Security
Hi @alleykatz51 , Welcome to the community! I changed the one for “Kaspersky Account” and that works but can someone tell me which are actually needed ? What is the problem you are trying to solve? Are you talking about Kaspersky Password Manager? -
Kids status report not updating for three days
Igor Kurzin replied to FarhadG's topic in Kaspersky Safe Kids
Hi @SST , Usually IP address is not needed to troubleshoot the issues with client / server communication in case of Safe Kids statistics. Developers use client ID, machine ID to parse the logs. Normally we collect traces to check that the statistics is sent from the device to the server, if there are no issues with sending, then we research for possible issues on the server side. Traces + the email of the customer is enough for analysis. You are right, often the issues are on the server side, but each case has to be analyzed individually. If you can kindly let me know the incident number to support, I will have a look at it. Regards, Igor -
Hi @Lespaul59 , backup of the entire drive is not possible. The workaround would be to create a folder with any name on drive D (e.g. 15_01_backup), then move all the folders of drive D to the 15_01_backup folder, then do the backup of this folder to drive E. Then move all the folders back to the root of drive D.
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Hi @Tif , do you mind raising a ticket with technical support at https://my.kaspersky.com? Please send me the incident number, we will request some additional information for further investigation and resolution.
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Добрый день, к сожалению, в настоящее время отсутствует возможность переноса настроек из одного профиля Safe Kids в другой. Добавил ваше сообщение в соответствующее пожелание (3215938).
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Hi @Cathy , In theory, you can use two different VPNs as long as they run on different devices. E.g. in your case on the PC and the NAS. The Kaspersky VPN on the PC protects your connections from the PC to the outer world. The VPN on NAS protects the connections to the NAS. There should not be any interferance (well, in the perfect world :-) ). Can you shed more light on the strange behaviors that you are observing?
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Where to buy kaspersky unlimited subscription
Igor Kurzin replied to bao123's topic in Kaspersky Security Cloud
Hi Flood, Thank you for your feedback, as always. Can you kindly refer to the source of the information about xSP provider codes? Inc number? -
KSK does not even know Epic games application exists Out tests show the contrary. Thank you for the information though.