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Everything posted by Igor Kurzin
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Object Not Processed after Full Scan
Igor Kurzin replied to AncestralAngel's topic in Kaspersky Internet Security
Hi @AncestralAngel , What is the version of the product you are using? Hover the mouse over the Kaspersky icon Windows task bar to find out. “OBJECT has NOT been processed” in this case can be that the treatment of the object has been postponed till the PC restart. Please restart your PC and check the presence of 1a71a87e.msi in folder C:\Windows\Installer. -
Previously opened malicious link detected - questions
Igor Kurzin replied to JNs179's topic in Kaspersky Total Security
Hi @JNs179 Immediately. Sometimes the product can show “not processed” when it is not possible to cure the threat. The good news is that the link was blocked, you are safe. -
Repeating message "Download denied"
Igor Kurzin replied to Oleg2's topic in Kaspersky Security Cloud
Hi Flood, thanks for the screenshots. 👍 @Oleg2 do the screenshots by Flood work for you? You can also check browser extentions, if some of them are not known to you (were not installed by you) - disable them and see if it helps to fix the blocked downloads issue. Browser reset is also a good option to try. -
Solicitudes del niño no se ven en la app
Igor Kurzin replied to Omar.3ni's topic in Para usuarios particulares
Buen día, @Omar.3ni , Por favor, envíe un ticket al soporte técnico a través de my.kaspersky.com para obtener ayuda con este problema. Gracias -
Repeating message "Download denied"
Igor Kurzin replied to Oleg2's topic in Kaspersky Security Cloud
Hi @Oleg2 , Can you please check the version of the product you are using? Hover the mouse over the Kaspersky icon in Windows taskbar to view the version. -
Repeating message "Download denied"
Igor Kurzin replied to Oleg2's topic in Kaspersky Security Cloud
Hi @Oleg2 , Can you please clarify the scenario a bit more, you open some site and then downloads are denied repeatedly? Could be the site you visit attemps to open something malicious over and over again. You can check the report via More Tools → Reports → Web Anti-Virus. Here you can find the exact URLs that were blocked. You can disable the unwanted multiple notifications via Settings → Interface → Notification settings → Web Anti-Virus. -
Not detect virus. [One VT detection]
Igor Kurzin replied to Pratham Jaiswal's topic in Kaspersky Total Security
Hi @Pratham Jaiswal , Judging from the file details at Kaspersky Threat Intelligence Portal: first seen in October 2019, the number of hits ~1.000.000, it confirms the theory of a false alarm on the side of those two vendors at VirusTotal. If you are still in doubt and would like Kaspersky to double-check, you can press the button “Submit to reanalyze”: -
KIS 21 MR3 Patch D crashed 20 time in a day
Igor Kurzin replied to Blackpink's topic in Kaspersky Internet Security
Hi @Blackpink , The fix should have been released via database update (not via patch). Does the issue persist on your side? -
Hey Flood, Thanks for the #, VirusLab analysts have been nice to provide more details: Here is the malicious code: <script type="text/javascript">var _0x1f92= … (s);</script> If you are a webmaster, please remove the above code from the page. Also we strongly recommend that you change passwords to all services that can be used to modify website contents because they may have been stolen.