AncestralAngel

Hi, so if this a bug, does that mean that KIS is not really safe? It i not really protecting my computer completely? Or there holes in the system so my OS is not safe?

Thank you all for the replies. I contacted support via their Chat Support and the HelpDesk Agent told that it was no problem abut unprocessed files as this can happen if you are doing a manual scan and then you stop the program (not my case) or that some files are form the operating system and that it is not a threat to the computer, So, as I am NOT satisfied with THEIR ANSWER I will do a fresh REFORMAT of my computer and once it’s all done I will check to see how KIS will behave. Thx.

Ok, thank for the help, will do that. _/|\_

The translation just says CAPACITY.

Hi, here is the screenshot. There is nothing in the Reason column.

Hi, what REASON column? Where?

Hi, ok, here is the new report: Hôm nay, 24/08/2021 12:48:29 CH Tác vụ được bắt đầu avp.exe C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 21.3\avp.exe C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 21.3 DESKTOP-0IAP3KA\mauri Người dùng hiện hoạt Hôm nay, 24/08/2021 8:35:12 SA C:\Windows\Installer\1a71a87e.msi 1a71a87e.msi C:\Windows\Installer Tập tin Không xử lý Đối tượng chưa được xử lý Không xử lý Microsoft Compatibility Telemetry CompatTelRunner.exe C:\Windows\System32\CompatTelRunner.exe C:\Windows\System32 3368 DESKTOP-0IAP3KA\mauri Người dùng hiện hoạt Dung lượng

Sorry yes, I did a right click on the file and the results were no virues. Like in the screenshot. I restarted the computer and there was “task started” as in the 2nd screenshot. What do I do next?

Hi, thank you for your replies, my KIS version is: version 21.3.10.391 (f) So I did a scan to find the file on Explore and found it but when I did a right click I don’t get the option of sanning the file manually as in the screenshot. I then when into the main application to choose the file but I could not find the file “INSTALLER” as in the screen shot.

Hi, I live in Asia so my KIS is from this region. So I ran like 3 full scans already as there was a Trojan vierus which was removed by KIS (and eveything is up-to-date) but looking at the report there is a notification that an OBJECT has NOT been processed (Pls see screenshots). Here is a copy of the report: taller\1a71a87e.msi 1a71a87e.msi C:\Windows\Installer Tập tin Không xử lý Đối tượng chưa được xử lý Không xử lý Microsoft Compatibility Telemetry CompatTelRunner.exe C:\Windows\System32\CompatTelRunner.exe C:\Windows\System32 3368 DESKTOP-0IAP3KA\mauri Người dùng hiện hoạt Dung lượng So what do I do now? (I understand the local language) Thanks.

Thank you for the answer. All looks fine now. _/|\_

Hi, my computer downloaded this virus: HEUR:Trojan-Downloader.Win32.Agent.gen But after 2 FULL SCANS with KIS the Virus got quarantine and I deleted it from the quarantine area where it was kept safe (apparently). My questions is, how SAFE is my computer NOW? Has KIS really got rid of the virus or not?