Hello @Blackpink, You’re most welcome☺ ! Ok, so, if they have GSI (two of them!), that data will be with the experts being analysed, all you can do is wait, however, if it get’s to four days since you last heard from them, email them & or have an online chat, sometimes, incidents may get closed if there’s been no response, even if you’re the last to have made contact → it does happen. Has the system been checked (recently), for any software conflicts? Has an uninstall, saving License information only & a clean install been done? Thank you🙏 Flood🐳 +🐋 1)Nope, also based on GSI report & KIS installation checking for incompatible softwares, nothing was found. 2)Done a totally clean installation with nothing save.