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Flood and Flood's wife

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Posts posted by Flood and Flood's wife

    Discord not working when Antivirus is activ

    in Kaspersky Anti-Virus

    Posted · Edited by Flood and Flood's wife
    Post the information that shows on the About screen please? 

    1 hour ago, vodun said:

    When Kaspersky is running Discord cant connect, i tried to put discord in the  exception list but when i try this Kaspersky crashes.

    So every time i want to use discord i have to deactivate Kaspersky. What can i do about this. Also tried to reinstall Discord but that had no effect.

    Hello @vodun, 

    Welcome back!

    Which Kaspersky version is installed - on Windows Taskbar -> Hidden icons, right click the Kaspersky icon, select About? 

    image.thumb.png.e47f384edb287b2c68d54f803d8cb28e.png

    • Post the information that shows on the About screen please? 

    Thank you🙏
    Flood🐳+🐋

    Is Kaspersky Security Cloud free excellent for protection ?

    in Kaspersky Security Cloud

    Posted

    3 minutes ago, amr alaa said:

    I use Kaspersky Free, not Kaspersky Security Cloud free. I want to use Kaspersky Free for free

    Yes @amr alaa, we understand, but this is what you wrote at the start of your topic:

    1 hour ago, amr alaa said:

    The Kaspersky Security Cloud free version is available on the uptodown website for computers.

    Is it excellent for protection?

    I trust the company as it provides strong protection.

    Thank you🙏
    Flood🐳+🐋

    Is Kaspersky Security Cloud free excellent for protection ?

    in Kaspersky Security Cloud

    Posted

    30 minutes ago, amr alaa said:

    The Kaspersky Security Cloud free version is available on the uptodown website for computers.

    Is it excellent for protection?

    I trust the company as it provides strong protection.

    Hello @amr alaa, 

    Welcome back!

    It's not possible for the Community to give advice about third-party merchants selling Kaspersky software but we'll share these observations, the Kaspersky Security Cloud free version you speak of is: v2021.03.10.391, dated: Feb 8th, 2022. As we advised in your previous topic, Kaspersky Security Cloud free has been replaced by Kaspersky's *new* Kaspersky Free for Windows®, v21.17.7.539.0.26.0, dated: 8th ‎September ‎2023. 

    We've already assured you about the protection of Kaspersky's software in your previous topic: What do I do when the license expires? When the license expires, I want to continue with the free version of Kaspersky Security Cloud. 

    Thank you🙏
    Flood🐳+🐋

    Every time I connect the email, it says a subscription is required.

    in Kaspersky Free

    Posted

    1 minute ago, amr alaa said:
    1. I tried another email address that does not want to return me to the free version.

    It asks for money after terminating the license.

    I want to use the free version.

    Hello @amr alaa, 

    Thank you for posting back & the information!

    1. For the second email address, has that MyKaspersky account ever has *any* Kaspersky software subscription / license recorded / stored in it? 

    Thank you🙏
    Flood🐳+🐋

    • Thanks 1

    Every time I connect the email, it says a subscription is required.

    in Kaspersky Free

    Posted

    1 hour ago, amr alaa said:

    I want to use the free version of Kaspersky. Every time I connect the email, it says a subscription is required. I want to use the free version.

    Hello @amr alaa, 

    Welcome back!

    Has the *original* Kaspersky Security Cloud expired?

    IF the answer is YES, in (your) MyKaspersky account, in the Devices tab, has Kaspersky Security Cloud been removed?

    IF the answer is YES, please go to the next point:

    Is the email you're using the same email that was used for Kaspersky Security Cloud? 

    IF the answer is YES, please try another email address. 

    Please share the outcome with the Community, when it's available? 

    Thank you🙏
    Flood🐳+🐋

    • Thanks 1

    Can Kaspersky Premium be installed silently via command line arguements?

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted

    1 hour ago, Studynx said:

    I did read that knowledgebase article and I tried it on a VM with the Premium exe and it didn't work. 

    IF (you) have licensed Kaspersky software - not Free - log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  -  
    on the support page, select either Chat or Email; please include images of the error & a *detailed history*. Support may request logs, traces & other data; they will guide you. 
    Thank you🙏
    Flood🐳+🐋

    • Like 1

    Can Kaspersky Premium be installed silently via command line arguements?

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted

    9 minutes ago, Studynx said:

    KTS cannot it seems. Kaspersky Premium is the new version replacing it. Can it?

    Hello @Studynx, 

    Welcome back!

    We've *already* provided this information in (your) *previous* topic: How can I customize the installation of Kaspersky Total Security via the command line / code?

    Kaspersky for Windows, How to install the application, You can also install the application from the command prompt.

    Thank you🙏
    Flood🐳+🐋

    • Like 1

    Safe money doesn't block screenshots.

    in Kaspersky Internet Security

    Posted · Edited by Flood and Flood's wife
    grammar

    24 minutes ago, cesarD said:

    I just wrote a simple app to simulate a "hijacking" application and take screenshot.
    The screenshot is now black, so I guess it works!

    Weird because back in the days, even the Print-Screen Key screenshot were blacks.

    Do you have a link where they say it's normal? 
    Thanks again!

    Hello @cesarD, 

    You're most welcome!

    Thank you for posting back & the extra question! And - it's wonderful to read - The screenshot is now black, so I guess it works! - that's a very good outcome - well done!!

    We first raised the issue with HQ experts in 2022, their final resolution came thru Feb 29th 2024, as follows: 

    "You may find the SM documentation below in the section "About protection against screenshots" mentioning that screen capture with spyware is not possible:

    About protection of financial transactions and online purchases.

    In this case, only software based screen capture activities are blocked. The ability to take a screenshot is only possible by physically pressing the "PrtScr" key when it is needed by the user at the computer.

    It is also mentioned elsewhere in the "On-Screen Keyboard" section that screen capture using the "PrtScr" key cannot be prevented:

    About On-Screen Keyboard."

    We checked, the same information is also documented for v21.3 & the function worked as per design (for us), for that version too. 

    Thank you🙏
    Flood🐳+🐋

    Sysprep breaks KTS Trial of 30 days

    in Kaspersky Total Security

    Posted

    22 minutes ago, Studynx said:
    • Sysprep breaks KTS Trial of 30 days
    • How can I circumvent this without not doing sysprep?
    • I need to generalize the thick image.
    • I suppose this is registry-based.

    Hello @Studynx, 

    Welcome back!

    1. Read before you create a new topic! by Danila T.
    2. *How* is KTS Trial being broken - provide details? 
    3. *What* do you suppose is registry based? 
    4. Why wasn't the SYSPREP, generalize done *before* installing KTS?

    Thank you🙏
    Flood🐳+🐋

    Safe money doesn't block screenshots.

    in Kaspersky Internet Security

    Posted · Edited by Flood and Flood's wife
    grammar

    22 minutes ago, cesarD said:

    @Flood and Flood's wife @nexon @Berny

    I've installed Kaspesky Standard.

    Issue is exactly the same.

    Screen is green but I can take screenshot just fine. 😞

    Hello @cesarD, 

    Thank you for posting back & the information! 

    IF (you) are taking screenprints with the Safe Money browser open & pressing the Print-Screen Key on the Keyboard - according to the experts from HQ this is working exactly as per design = it's working properly in all elements, however, IF (you're) using a *print-screen* function from a third-party application & the Safe Money browser & the images shows an image(s), i.e., the screen is not black - according to the HQ experts - this is *not* working as designed. 

    This information is also documented for v21.3, v21.6, v21.7 etc, etc.... 

    Thank you🙏
    Flood🐳+🐋

    Safe money doesn't block screenshots.

    in Kaspersky Internet Security

    Posted

    1 hour ago, cesarD said:

    windows 11 here, last build.

    Kaspersky Internet Security build 21.3.10.391

    When I'm using safe money (full green window), kaspesky doesn't block screenshots. Everything is clear.

    I've tried with chrome.

    Hardware virtualization is working.

    Any solution ?
     

     

     

    51 minutes ago, nexon said:

    Hmm should be work (if you press printscr then screenshot should be black)... 

    Also you are using older version. If you want, you can uninstall and install new version. Kaspersky standard will be compatible with your subscription. 

    Hello @cesarD & @nexon, 

    We've discussed this issue in a logged case - in the past with HQ: SafeMoney & PrintScreen do work & SafeMoney, On-Screen Keyboard & PrintScreen also do work, i.e. screen-prints are not *black*. 

    HQ experts advised: "software-based screen capture activities are blocked. The ability to take a screenshot is only possible by physically pressing the "PrtScr" key when it is needed by the user at the computer."

    @cesarD, we agree with @nexon, IF Kaspersky Standand is available in (your) region, it's advisable to upgrade. The software is available to download from this link: https://www.kaspersky.com/downloads#update-product. 

    Kaspersky has replaced KIS & with Kaspersky Standard, there's no information available atm as to when KIS will be withdrawn; information about the *new* software range can be read here: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T.

    Any questions or issues, please post back? 

    Thank you🙏
    Flood🐳+🐋

    • Like 1

    Avira antivirus popped up as Kaspersky is risky

    in Virus and Ransomware related questions

    Posted

    13 minutes ago, Anan said:

    But I can't uninstall the pre-installed on my phone it cannot be deleted, and I prefer Kaspersky I have a doubt somebody could have hacked my phone. 

    8 minutes ago, Anan said:

    Both sides of av are meant to av but it's against av against this makes me confused maybe some kind of hackers masterpiece of work 

    Hello @Anan, 

    Thank you for posting back & the information!
    IF (you) have licensed Kaspersky software - not free, please log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include images of the error & a *detailed history*. Support may request logs, traces & other data; they will guide you:                      image.thumb.png.e9177711f2d7a647584b9520a1c4bdff.png
    Please share the outcome with the Community, when it's available? 

    Thank you🙏
    Flood🐳+🐋

    • Thanks 1

    What do I do when the license expires? When the license expires, I want to continue with the free version of Kaspersky Security Cloud

    in Kaspersky Security Cloud

    Posted · Edited by Flood and Flood's wife
    grammar

    1 hour ago, amr alaa said:

    The software has been updated
    When the license expires, the program reverts to the free version. Is this true or does the program stop working?

    I hope for clarification

    Hello @amr alaa, 

    Thank you for posting back & the extra question!

    When the *existing* license expires, it may be in limited functionality mode - it should revert to the free version, however, we prefer to uninstall the *old* software, at the end of the uninstall, shutdown the computer using SHUTDOWN, not Restart, power the computer ON by pressing the power-button login, download Kaspersky Free for Windows® from Kaspersky's Global website & install. 

    READ: How to install or remove the application. 

    Thank you🙏
    Flood🐳+🐋

    • Thanks 1

    What do I do when the license expires? When the license expires, I want to continue with the free version of Kaspersky Security Cloud

    in Kaspersky Security Cloud

    Posted

    2 hours ago, amr alaa said:

    What do I do when the license expires? When the license expires, I want to continue with the free version of Kaspersky Security Cloud 

    I trust the company Kaspersky because they offer a powerful free version.

     

    31 minutes ago, amr alaa said:

    Please reassure me, I am speaking to you from Egypt, long live

    Hello @amr alaa, 

    Welcome!

    Kaspersky have released a *new* software range; Kaspersky Security Cloud Free is no longer available; Kaspersky Free is available, please use this link: Kaspersky Free for Windows®

    READ: About Kaspersky Free. 

    Thank you🙏
    Flood🐳+🐋

    Link with list of various versions and patches of Kaspersky Free

    in Kaspersky Free

    Posted · Edited by Flood and Flood's wife
    Added 2, so 2 became 3 & 3 became 4 🙂

    5 hours ago, NDABBRU said:

    Can you share a link where you can view all the (1) released and (2) upcoming versions of Kaspersky Free?

    Hello @NDABBRU, 

    Welcome back!

    No such information for Kaspersky Free exists atm. 

    1. Previously there was, it was stopped approximately 18 months ago & replaced by What's new in the latest version of the application; you'll notice that this What's new for Kaspersky Free is for 21.3 & is out of date; the issue has been logged & is in hand with Kaspersky experts. Secondly, the What's new does not document Patches, that issue is in hand for a future update, as per Danila T., reference, topic by @nexon Release info. 
    2. The Kaspersky for Windows, What's new in the latest version of the application, April 5th, 2024, ID 119653, has some Kaspersky Free items mentioned. 
    3. In the German language Forum, Moderator @Schulte publishes: Patchstand der aktuellen KL-Produkte - a valuable archive. 
    4. For *upcoming versions* the Beta channel is the best source of information: Beta Testing Products for Home & Business, select from News, Information & or other topics that may interest you. 

    Thank you🙏
    Flood🐳+🐋

    • Thanks 1

    Delete activation code on dormant device

    in Kaspersky Internet Security

    Posted · Edited by Flood and Flood's wife
    image formatting

    6 hours ago, PaulC1972 said:

    My issue is similar to OP. I just want to remove an activation key for Kaspersky total security but when I click on Subscriptions and then click the activation, there is no remove/delete button?

    Hello @PaulC1972, 

    Welcome!

    In https://my.kaspersky.com/MyLicenses#/portal/pages/licenses/all - it's possible there's only a Hide option - available for (your) KTS subscription:                               image.thumb.png.9f92c3ee3a3d6452694952e9a3dc0d87.png

    • Kaspersky Customer Service will be able to assist, please log a request - https://support.kaspersky.com/b2c#contacts  -  on the support page, select either Chat or Email, then fill in template as shown in the image below; please include a *detailed history*:            image.thumb.png.5fcb20f5c64ec6f53776a16520c2003d.png

    Please share the outcome with the Community, when it's available? 
    Thank you🙏
    Flood🐳+🐋

    Infected page

    in Virus and Ransomware related questions

    Posted · Edited by Flood and Flood's wife
    Added 6.

    6 hours ago, Potato.soup said:

    Win 11 home with latest updates.
    Kaspersky Free v21.16.6.467(c)

    • Kaspersky Free is blocking access to website : https:// infinityscans . net.
    • Every page is marked as “infected” by HEUR:Trojan-PSW.Script.Generic
    • I scanned the page with Virustotal and the page seems to be “clean”. Virustotal reports no infections, nor does the browser show any infections.
    • Could you please check it ?

    Hello @Potato.soup, 

    Welcome!

    We're unable to replicate the issue. 

    1. Please share the *full* Windows 11 OS & build information, read: How to find the version of your operating system?
    2. Please update the Kaspersky Free Anti-virus bases: How to start an update of databases and application modules. 
    3. Check if the issue persists, IF it does, please shutdown the computer using SHUTDOWN not Restart, when the computer if fully OFF - power ON by pressing the power button, login. 
    4. Run *another* Database update. 
    5. Recheck if KF is still blocking infinityscans? 
    6. Recheck in *all* supported browsers - Edge, Firefox, Chrome - does HEUR:Trojan-PSW.Script.Generic show in *all* browsers? 

    image.thumb.png.f307ff51df057adf82ba9ec9a9b711df.png

    image.thumb.png.75a2fbcfb5cc33dd307981859517fedd.png

    image.thumb.png.4373dc613850831ef55dbd9ac147a530.png

    Please share the outcome with the Community, when it's available? 

    Thank you🙏
    Flood🐳+🐋

    Problem with activation

    in Kaspersky Anti-Virus

    Posted

    20 minutes ago, merula said:

    Thanks again, not much time to take a very close look at the options until now but all working well so far and I even rarely notice Kaspersky running which I consider a good thing for an antivirus program.   

    Hello @merula, 

    You're most welcome!

    Thank you for the update; it's pleasing to hear Kaspersky is working well & is not intrusive. 

    FYI, the latest version 21.7 is being *progressively distributed*; version & patch updates are distributed *silently*, when the version arrives it will wait for 7 days / 168 hrs. -> if the computer is not rebooted in that period notifications will appear in (your) Kaspersky Standard application Notification center & possibly in Windows Notifications center (can't remember for Win 7 - but all things being equal we'd expect so) & the Kaspersky icon, in the Windows *hidden* icons will be red; in case those indicators appear in the next few months. 

    Information about the new version: What's new in the latest version of the application, April 5th, 2024, ID 119653. 

    As always, any problems or questions, please don't hesitate to post back? 

    Thank you🙏
    Flood🐳+🐋

    How to get vpn config zip file

    in Kaspersky VPN Secure Connection

    Posted

    26 minutes ago, hulk said:
    1. can't we get a zip file.

    Hello @hulk, 

    You're most welcome!

    1. The credentials.ovpn file can be zipped *but* using Kaspersky's documented process to generate the file does not do that. 
    • IF (you) have a paid Kaspersky subscription, not Free, (you) may wish to raise the issue with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - on the support page, select either Chat or Email, then fill in template as shown in the image below; Support may be able to assist:  
    • Note: when filling in the template - for Operating system - there is no Linux, select Windows, as shown: image.thumb.png.7d91585100dfcbb8569b7ca79927f9bb.png

    Please share the outcome with the Community, when it's available? 
    Thank you🙏
    Flood🐳+🐋

    Dual user on MacOS (Sonoma) - err_connection_refused bug

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted

    7 minutes ago, tra2024 said:
    • Yes, unfortunately. The issues began the day I installed Kaspersky Premium and have continued since, regardless of whether I uninstall Kaspersky or keep it on. When I say "nothing is working," I primarily mean internet access via a few apps and websites through Chrome/Firefox.
    • Did Kaspersky support say whose responsibility it was? Yes, they want Apple to investigate first, as the issue persists even if Kaspersky is uninstalled. It's not unreasonable, but I strongly feel it's coming from Kaspersky, as the problems started the day I installed it.
    • When investigating, did Kaspersky support request any logs, traces, or other data? No, they want Apple to investigate first.
    • INC000016459246
    • Has User1 been deleted and recreated? No, that's my main account where I keep a lot of files, and I did not want to experiment with it. Should I try that?
    • I've done it. I think it affected some behavior. Namely, I can access some websites, such as amazon.com, but still cannot access others like gmail.com or dropbox.com.

    Hello @tra2024

    Thank you for posting back & the information!

    1. Has Apple been contacted at all?  
    2. For User1, only do that if you have a full *verified* backup & if you're not sure please consult Apple to assist you - this step is out-of-scope for Kaspersky. 
    3. (ioo) Gmail & Drop-box will be associated with User1 profile, so may not rectify until the issue with User1 is resolved. 

    Thank you🙏
    Flood🐳+🐋

    Dual user on MacOS (Sonoma) - err_connection_refused bug

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted · Edited by Flood and Flood's wife
    grammar

    2 hours ago, tra2024 said:
    • Since installing Kaspersky Premium on my MacBook Pro (Sonoma), I've noticed an issue with the internet connection.
    • My MacBook Pro has two user accounts.
    • After restarting, user1 (the admin) can use the internet normally, and so can user2.
    • However, when I switch back to user1, everything stops working. No apps function, and Chrome displays "ERR_CONNECTION_REFUSED."
    • I've uninstalled Kaspersky, but the issue still persists.
    • I tried reaching Kaspersky technical support, but they conveniently claim it's not their responsibility.
    • I think Kaspersky changed some config files that block access when I alternate users but haven't removed them during uninstallation.
    • Has anyone experienced something similar? I'm keen to hear any hints about how to resolve this, as I think I am left on my own to fix it.

    Hello @tra2024, 

    Welcome!

    1. Just so we have a clear understanding please, after *uninstalling* Kaspersky - the issue: with user1 "everything stops working. No apps function, and Chrome displays "ERR_CONNECTION_REFUSED", continues, that's with no Kaspersky software installed? 
    2. Did Kaspersky support say *whos* responsibility it was? 
    3. When investigating, did Kaspersky support request any logs, traces OR other data? 
    4. Please post the incident reference number for the request logged with Kaspersky support - it's prefixed with INC000*
    5. Has User1 been deleted & re-created? 
    6. Flush DNS, follow these steps:

    a.  Open the Terminal window
    b. Type:
    sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder

    Please post back? 
    Thank you🙏
    Flood🐳+🐋

    Kaspersky premium VPN

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted · Edited by Flood and Flood's wife
    pn

    3 hours ago, C700 said:

    Well after contacting support the 300mb has also gone I'm in India.  

    You can see the pics i shared before it was limited to 300mb but now it's finished 

    Hello @C700, 

    Thank you for posting back & the information. 

    Read this: Suspended sales in India:

    Kaspersky has now suspended sales of Kaspersky VPN Secure Connection in India: it will no longer be available as a standalone product, or as a component inside Kaspersky Plus, Kaspersky Premium or Kaspersky Small Office Security.

    In instances where the paid version of Kaspersky VPN Secure Connection has already been activated – as a standalone product, or as a component in Kaspersky Plus, Kaspersky Premium or Kaspersky Small Office Security – it will continue to work until the end of the subscription period. Auto-renewal will continue to work as usual.

    If you have an active paid subscription purchased in India which includes VPN, and you’re having trouble installing or updating your app, please follow the instructions below.

    For Android, iOS or macOS, please contact Kaspersky Customer Service.

    =====

    • Re: "You can see the pics i shared before it was limited to 300mb but now it's finished."
    1. (ioo) that is due to action taken by KCS *after* you contacted KCS. 
    2. (ioo) this "paid version of Kaspersky VPN Secure Connection has already been activated it will continue to work until the end of the subscription period." - applies to your subscription - ask support why it doesn't? 

    Please share the outcome with the Community, when it's available?

    Thank you🙏
    Flood🐳+🐋

    • Like 2
    • Thanks 1
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