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  • Forum

    1. 30

      Smart Home Monitor Not Connected

      When it happened again, I just closed the app and loaded it again, worked fine.
      Telles0808 in Kaspersky: Basic, Standard, Plus, Premium
    2. 2

      Ignored by support / Kaspersky VPN completely broken on routers (OpenVPN & WireGuard)

      Now I can't even download or modify the config of my OpenVPN due to a site error... polyfills.aea03dd5.js:1 DELETE https://my.kaspersky.com/api/ksec-vpn/creds 555
      Telles0808 in Kaspersky VPN Secure Connection
    3. 2

      Ignored by support / Kaspersky VPN completely broken on routers (OpenVPN & WireGuard)

      Hi, I had difficulties with the .ovpn file the system automatically created as well. I don't know why, but for some reason it adds the 'udp' prefix to the end of the 'remote' statement, which causes the connection to fail completely. Here is how i managed to get it working on my setup (OpenWRT 24); - Remove the 'UDP' keyword from the remote statement, and add another line to define the protocol to be used per your taste (i prefer udp for vpn connections) proto udp or proto tcp - I personally don't like to specify remote nodes as domain names, so i always state them via IP addresses. This is not necessary, but my dns comes up a little late, and i don't like to wait after power outages. - I don't like the fact that PureVPN servers push 1500 bytes MTU setting for the tunnels, so i configure a pull-filter that filters out the MTU setting pushed by the server. This prevents packet fragmentation. pull-filter ignore "tun-mtu" tun-mtu 1420 - Remove the line 'compress' since it's both a security risk and an unnecessary cpu burden. PureVPN servers also push additional compression settings, so you need to deal with that as well with pull-filters. pull-filter ignore "compress" pull-filter ignore "comp-lzo" allow-compression no - Since i'm using OpenWRT, i need to add the username and password into the config file. <auth-user-pass> username provided by Kaspersky password provided by Kaspersky </auth-user-pass> When you're done with these changes, you should have a working OpenVPN configuration file.
      • 1
      • Like
      undead_skeleton in Kaspersky VPN Secure Connection
    4. 1

      Принудительное обновление политик на подчинённом KSC.

      Здравствуйте, а чем текущая схема не устраивает?
      mike 1 in Kaspersky Security Center
    5. 3

      Downloading Kasperski

      Can You try to download from here? https://www.kaspersky.com.au/downloads#update-product
      harlan4096 in My Kaspersky
    6. 2

      Ignored by support / Kaspersky VPN completely broken on routers (OpenVPN & WireGuard)

      Hey everyone, I wanted to share a really frustrating experience I’ve been having with Kaspersky’s support and their VPN service lately, mostly to see if anyone else is dealing with the same thing. The Support Experience Last week, I contacted chat support because the VPN is not working on my router, never worked, I bought a new one and still not working. The agent gave me a 2-day resolution window and promised to email me the support protocol and follow-up updates. None of that happened. They completely ignored the deadline, never sent an email, and left me with zero updates or explanations. It feels like a total lack of respect for the customer's time. The Technical Issues On top of the bad support, the service itself has serious flaws right now: The OpenVPN files are useless: The configuration files Kaspersky provides just don't work with standard router firmware (I'm using an Archer AX53 now). When trying to connect, the status just sits on "Connecting" forever. It seems like their files don't even follow the standard, true compatible router OpenVPN protocol, making them completely ineffective for standard routers. No WireGuard alternative: Ever since the changes back in January, WireGuard is nowhere to be found. So when OpenVPN fails, there isn't even a modern alternative to fall back on. Right now, the VPN is completely unusable at the router level, and support is just missing in action. Has anyone actually managed to get their OpenVPN config working on a router recently, or is everyone else getting ignored by support too?
      Telles0808 in Kaspersky VPN Secure Connection
    7. 1

      Problem in egypt server

      @smartman2026 Welcome on the Kaspersky Forum I can reproduce your issue → https://www.maxmind.com/en/locate-my-ip-address Please contact Kaspersky Technical Support : https://support.kaspersky.com/b2c/#contacts 1) Fill in the form 2) Did not find your answer ? Contact Customer Service Also, what is your real geographical location 🤔 ?
      • 1
      • Like
      Berny in Kaspersky VPN Secure Connection
    8. 1

      Problem in egypt server

      hi every time turning on vpn on Egypt sever the location became in Amsterdam not egypt !!!
      smartman2026 in Kaspersky VPN Secure Connection
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