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Problem in remote desktop and file sharing

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I have installed kaspersky end point protection 11 version to windows 2012 server and scanned and removed some viruses from my server.However after the installed this virus guard we are unable to connect remotely this server (remote desktop) and also we can't ping to server.When we pause the protection  remote desktop and file sharing are working.Please help me to correct this issue.



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Please state your exact KES version. 

Also please keep in mind that any remote administration services and applications are limited in KES so you have to allow them extra. 


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