Kaspersky Security center plugins keep asking for installation

[Zinou]

Hi,

 

We recently updated our kaspersky security center to the 10.5.1781 version. we also updated the KES version to the 11.0.0.6499.

The problem now, occurs on the KSC. whenever I double-click on a task, it asks for installing the administration plugin. So I've downloaded and installed the plugin 11.0.1 for workstations. it installs, but the KSC keep asking for that plugins !

out KSC is installed on a Windows server 2012R2.

Thanks for your help.

 

[Ivan.Ponomarev]

Hello!

Have you tried to create a new policy or task? Does it open correctly? 

Please provide a full GSI report with eventlogs from the KSC. 

Thanks!

[Zinou]

Thanks for your answer.

I didn't tried to create a new policy yet.

Tell me where I can found the envents log and how to generate the GSI report.

[Dmitry Parshutin]

7 часов назад, Zinou сказал:

Thanks for your answer.

I didn't tried to create a new policy yet.

Tell me where I can found the envents log and how to generate the GSI report.

Hello!

Please check this article -http://support.kaspersky.com/us/7317

Thank you!

[Zinou]

Here is the link to the GSI report:

https://transfernow.net/41k4u0b1wejc

[Konstantin Antonov]

You should install the following plugin - http://media.kaspersky.com/utilities/CorporateUtilities/KSC10/RU/KSC10_KES11.zip

Thank you!

[Zinou]

It doesn't help! it continues for asking after the plugins !

[Ivan.Ponomarev]

Hello!

It might be that the old tasks could have been broken. 

Would you please tell us the whole upgrade scenario. 

Thanks!

[Zinou]

Hi,

Yes, it was the old tasks, that need the old plugin's version. I've installed the right version of the plugins and now it works.

Thanks for your support.

[Nikolay Arinchev]

Hi,

Thank you for your feedback!

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