Zinou Posted February 6 Hi, We recently updated our kaspersky security center to the 10.5.1781 version. we also updated the KES version to the 11.0.0.6499. The problem now, occurs on the KSC. whenever I double-click on a task, it asks for installing the administration plugin. So I've downloaded and installed the plugin 11.0.1 for workstations. it installs, but the KSC keep asking for that plugins ! out KSC is installed on a Windows server 2012R2. Thanks for your help. Share this post Link to post
Ivan.Ponomarev Posted February 6 Hello! Have you tried to create a new policy or task? Does it open correctly? Please provide a full GSI report with eventlogs from the KSC. Thanks! Share this post Link to post
Zinou Posted February 6 Thanks for your answer. I didn't tried to create a new policy yet. Tell me where I can found the envents log and how to generate the GSI report. Share this post Link to post
Dmitry Parshutin Posted February 7 7 часов назад, Zinou сказал: Thanks for your answer. I didn't tried to create a new policy yet. Tell me where I can found the envents log and how to generate the GSI report. Hello! Please check this article -http://support.kaspersky.com/us/7317 Thank you! Share this post Link to post
Zinou Posted February 7 Here is the link to the GSI report: https://transfernow.net/41k4u0b1wejc Share this post Link to post
Konstantin Antonov Posted February 7 You should install the following plugin - http://media.kaspersky.com/utilities/CorporateUtilities/KSC10/RU/KSC10_KES11.zip Thank you! Share this post Link to post
Zinou Posted February 10 It doesn't help! it continues for asking after the plugins ! Share this post Link to post
Ivan.Ponomarev Posted February 10 Hello! It might be that the old tasks could have been broken. Would you please tell us the whole upgrade scenario. Thanks! Share this post Link to post
Zinou Posted February 12 Hi, Yes, it was the old tasks, that need the old plugin's version. I've installed the right version of the plugins and now it works. Thanks for your support. Share this post Link to post
Nikolay Arinchev Posted February 12 Hi, Thank you for your feedback! Please evaluate support help by using "Rating" option! Share this post Link to post