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Bbarb

Windows did a huge update and I have lost my Kaspersky protection.

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I have tried and tried to contact someone at kaspersky tohelp me overr the past three months, but - nothing.  I've been using computerss for years but do not have any IT knowledge, and do not understand jaargon.  I really hope someone can help me.  I don't even know if I am posting this on the correct board, I suspect not, so perhaaps someone can point me in the right direction.
Windows did a huge update and I  have lost my Kaspersky protection.  Can you tell me what's happened and how I can get it back?   I have written to them 3 times before but had no reply.  I seem to be paying for protection I am not getting.
This is silly.

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Welcome. First, is Kaspersky installed, or is it not installed? Please check your list of installed programs. Is Kaspersky listed?

I am moving this topic from Kaspersky OS to Home User board. 

Please post your GetSystemInfo report link, instructions are located in the third (3rd) pinned topic; of the Home User section of this forum. 

Please see the small print that is located at the bottom of this message. 

 

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Bbarb, hello,

Seems you have an old KIS version installed. It is necessary to install the latest product version.

So firstly open Control Panel - Programs and Features - find Kaspersky product in the list of installaed applications - click on it and remove it. Then reboot. Open installed applications list again and make sure that there are no Kaspersky products installed anymore.

 

Then install the latest 2019 version of KIS:

https://support.kaspersky.com/kis19#downloads

https://products.s.kaspersky-labs.com/homeuser/kis2019/19.0.0.1088a/english-0.1715.0/5c42f68b/startup_14468.exe

 

If there will be any issues with new product's version installation, you can contact support via phone:

https://support.kaspersky.com/b2c/GB

General product use - Contact support - Kaspersky Lab - Call support.

Guys help will try to resolve the issue via phone or help you with support ticket creation (if necessary).

Thanks!

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